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“Modern, comfortable and ideally placed for the major sites”
Review of ITC Mughal, Agra

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ITC Mughal, Agra
Ranked #13 of 147 Hotels in Agra
Reviewed May 4, 2013

The ITC Mughal may not be the most traditional building but it has been tastefully updated and has everything you would expect from a 5-star hotel. The management is efficient and the service was excellent throughout.

We particularly commend the electric 'auto rickshaw' service that we used for the short trips to Agra Fort and the Taj Mahal. Charming and courteous driver who waited patiently for us to enjoy the sights - and you will feel that you have done your bit for the environment too.

We also enjoyed being hosted by the GM for evening drinks with the opportunity to meet other guests. We only tried the buffet restaurant but it was well up to standard with friendly and helpful staff. Our suite was comfortable and tastefully furnished. The overall ambience is quiet and relaxing with beautifully maintained grounds.

In short we could find little to fault and, if you budget permits, would recommend this hotel very highly for your Agra visit.

  • Stayed: April 2013, traveled as a couple
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Thank Toaster803
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this reviewResponded May 16, 2013

Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,942 - 2,948 of 4,311 reviews

Reviewed May 3, 2013

The property of this hotel is pretty amazing. It's massive with so much that you can spend the entire day exploring it with the spa. The quality of the rooms however I feel is average for a hotel of this standard, we had muddy water running in our bathroom which took some time to resolve. Since we were SPG numbers, we were entitled to drinks vouchers and a cut plate of fruits which we had to ask for repeatedly as well. I feel they can still improve on the hospitality front. Even the breakfast I thought was average.

Though the property (which seems old) and the spa is definitely worth the stay...

  • Stayed: December 2012, traveled as a couple
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Thank Deepanair223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this reviewResponded May 16, 2013

Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 3, 2013

We spent 3 days and 2 nights at ITC Mughal on my anniversary and I think it couldn't have been better. The hotel staff was very warm and helpful and extended all possible courtesies to us. We stayed in the royal suites and got an equally royal treatment :) Its a beautiful property with the most beautiful spa I have seen and experienced. We enrolled for a couple Kaya Kalp treatment and thoroughly enjoyed it. I would also especially like to mention Taj Pavallion restaurant. Mr. Chinmoy is the restaurant manager and Mr Sanjay is the GM - they both ensured that our anniversary became a special memory for a lifetime.

I would strongly recommend ITC Mughal if you are planing a stay in Agra.

  • Stayed: April 2013, traveled as a couple
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1  Thank Divkiran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this reviewResponded May 16, 2013

Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 2, 2013 via mobile

Excellent dinner I was go with my family the restaurant is full of the people there is chicken very yammy naan. Very soft I love it's
the place r very clean & food was very tasty I really recommended this place to go dinner ..............!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • Stayed: April 2013
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Thank CHANDANGUIDE1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this reviewResponded May 16, 2013

Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2013

ITC Mughal its beautiful property. Warm Staff. Soothing music flowing everywhere. Best SPA and excellent swimming pool. Huge lawns. Excellent Rooms. Hospitality at its best. Can spend whole day in the property its huge.

  • Stayed: April 2013, traveled with family
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Thank Timetraveller221
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this reviewResponded May 16, 2013

Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2013

Only spent one evening in Agra on my trip, and it was a pleasant experience at the ITC hotel. The suite was spacious and clean. The staff were very courteous throughout the stay, although at breakfast it seemed like they were a bit understaffed. A great place to stay for visiting the Taj Mahal.

  • Stayed: March 2013, traveled with friends
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Thank Catherine A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this reviewResponded May 16, 2013

Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2013

I had an excellent Royal Mughal suite with a butler that brought Indian remedies like copper cups for water and raw almonds with honey and lemon. The best treat was taking a yoga session on the rooftop at sunrise with views of the Taj Mahal in the distance. The spa is great also. Go at night for a beautiful treat with candles, water and rose petals everywhere.

Room Tip: Royal Mughal suite just off the lobby was convenient for workout and spa
See more room tips
  • Stayed: April 2013, traveled on business
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1  Thank jstopnik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this reviewResponded May 16, 2013

Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ITC Mughal, Agra

Address: Taj Ganj, Agra 282001, India
Phone Number:
Location: India > Uttar Pradesh > Agra District > Agra
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Agra
#4 Business Hotel in Agra
#6 Romantic Hotel in Agra
#11 Luxury Hotel in Agra
#12 Spa Hotel in Agra
Price Range: $81 - $360 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — ITC Mughal, Agra 5*
Number of rooms: 233
Reservation Options:
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Also Known As:
Itc Mughal, Agra Hotel Agra
Itc Mughal Hotel Agra
Sheraton Agra
Agra Itc Mughal Hotel

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