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“Enjoy your stay as much as the Taj”
Review of ITC Mughal, Agra

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ITC Mughal, Agra
Ranked #13 of 143 Hotels in Agra
Reviewed April 8, 2013

Set in the close proximity of the Taj Mahal, the ITC Mughal is an excellent property. The stay here is made so comfortable by their courteous staff and various amenities that you can forget even visiting the Taj. It's infact a destination by itself and the travel time reduced greatly because of the taj expressway makes it even more attractive. The suites we stayed in were large and comfortable. Each suite had a massage chair which was taken over by the kids full time. The pool and the spa are excellent, a lovely walking track around the property and ATVs and kids centre all keep you quite busy. The various restaurants especially peshawari deserve a special mention. The quality of the food is same as the famed Bukhara and our meal there was exceptional. All in all, a memorable experience.

  • Stayed: July 2012, traveled with family
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Thank Ghost71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this reviewResponded April 17, 2013

Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,846 - 2,852 of 4,178 reviews

Reviewed April 8, 2013

This hotel is pretty decent looking from the outside, but the interior main lobby is definitely well done. The staff is really helpful, friendly and nice, including the Banquet Team who ensured that our function went without a hitch and they delivered more than was promised. The rooms are really comfortable and spacious with all the required amenities, though a bathtub would have been nice.
Though I did not use the swimming pool, it looked quite magnificent and tempting. The food was also excellent, but the only drawback in this hotel would be the fact that they have no elevators. Of course they have only 2-3 levels, but a few delegates from the group I was escorting were aged and having trouble with the stairs as well as the super long corridors. Also, there should have been signs everywhere pointing out the shortest way to get to the lobby or other areas like the pool, health club etc from your current location.
But i would still recommend this hotel for any of you who do not have any health problems and for him stairs is not a problem.
It is well located and they even have a terrace on the top which offers a lovely glimpse of the Taj Mahal................definitely a place to take a bottle of wine with your partner, and watch the Taj as the sun sets.

  • Stayed: March 2013, traveled on business
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1  Thank BombaySymphony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this reviewResponded May 16, 2013

Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Also your kind feedback has been taken cognizance of and corrective administrative action is being taken on the same.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 7, 2013

We had a great time but there was a rude and obnoxious loud family staying on our floor that decided it was OK to start screaming in the hallway at 5:30 am. Ruined the entire trip. Other than the, the pool was very nice but one of the workers there started screaming at my kids when he pulled on a flower (he shouldn't have pulled the flowed but the guy has no right to scream at my kid)

  • Stayed: March 2013, traveled with family
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Thank GoodToGo555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 4, 2013

I stayed in this hotel for 2 nights..very nicely decorated spacious rooms with a clean and artistic washroom..each and everything perfctly placed...very nice view..nice lobby and swimming pool.. food was extremely good and with lots of variety..very attentive and friendly staff..in one word, its a perfect place to stay in agra.. i will definitely stay again if i come to agra...though i was on trip with friends then also i recommend this hotel for all categories..

  • Stayed: April 2013, traveled with friends
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2  Thank Lalbahadur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this reviewResponded April 17, 2013

Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 4, 2013

The reception and open areas are superb. Our room by contrast did not match up. It was tired and threadbare in places and what would have been a fairly dreary view of a courtyard was further spoilt by being totally obscured by construction screens giving us no view at all!
That said, we thankfully did not stay in the room for any length of time, but enjoyed the observation tower, eventually looking out on to the Taj Mahal, smog willing. Beware of mosquitoes/gnats at dusk - they are lethal!
We enjoyed the snacks in the bar but breakfast and light meals in the Taj Bano restaurant were less than fullfilling.
The grounds are wonderful and a lovely escape from the very crowded city. Sadly we had little time to enjoy the swimming pool, but it looked fabulous.
With a little effort the rooms could be made to match the terrific service we received from all the staff.

Room Tip: Avoid the observation tower at dusk and ask for an outside facing room.
See more room tips
  • Stayed: March 2013, traveled as a couple
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Thank tedioustommo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 4, 2013

the first look of the hotel gives you that wow feeling , the lobby etc is very nice and beautiful but as soon as you reach your room thats where the real story begins. i had done my bookings through yatra for 3 rooms , ( mughal chambers) . i was travelling with my wife and kids ( 7 and 1 ) on entering the room we found that the room was not clean , the lamp shades were torn , however i humbly requested at the lobby reception to check for the same , got it cleaned ( which i really do not expect from a luxury hotel- as claimed by itc). later part of the day i found that my locker was not open, again a call to lobby reception , then the AC wasent working ( i was blammed for that as the maintenance person informed that it was not kept at the cooling side ( hello i had not even touched the same and some one really needs to tell you about the room and facilities)
my toilet door did not lock - ha ha ha
also i observed lot of discrimination in the hotel - any foreigner who arrives is greeted very well , escorted well and well informed about the hotel but for your bad luck if you are an indian like me your doomed , no one will tell where things are , i did not know where i was supposed to come for my complimentory break fast. it was like i had not paid itc and was staying for free .
the restaurant experience was terrible - on arrival on day 1 i had requested for a late check out but after the 2 day experience we wanted to leave itc asap.
i had approached mr vineet duty manager and told him what i felt and he said i will look into it and wholla no one till now has called me , all i was expecting was a courtesy call from the manager, the food was so terrible at the buffet place at pavillion i cannot describe.
also due to holi they did not have any staff ............... but then i took a break on holi ........it is unreasonable to give a lame excuse that we do not have staff when we very well know that our hotel is running full ....................
both my daughters fell sick , my sister and wife as well ,
i wasted my time and money on itc ,
it was indeed my most disappointing holiday in my life and i would never want to visit this hotel in my life( and will make sure that anybody known to me also goes there )
you must feel lucky to be running full

  • Stayed: March 2013, traveled with family
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Thank anandmantu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this reviewResponded April 17, 2013

Dear Guest,

Greetings from the city of the Taj!

At the outset, I would like to take this opportunity to thank-you for
choosing to stay at ITC Mughal – A Luxury Collection Hotel, Agra.

I have taken cognizance of your concern with regard to your overall
experience and without meaning to offer any excuses, sincerely apologize
for the dissonance faced. It is indeed our responsibility to ensure that
all our guests get the best service and attention and it is disappointing
to know that your experience was to the contrary. Please be assured that
necessary administrative action has been initiated by incorporating
measures to prevent reoccurrence of the same in future.

We sincerely hope that you will treat this as a one off incident and
provide us with another opportunity to restore your confidence in ITC
Mughal.

Assuring you our best services and looking forward to the pleasure of
welcoming you back to ITC Mughal, where we will make every effort to ensure
that you have a pleasant stay.


Sincerely yours,

Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 3, 2013

1 little cup of masala tea cost 238IRP, food and breakfast feels like feeding animals.
Place itself is very chilli, aircondition difficult to control
Maintenance and cleaning people need to be trained...
A tourist is a running ATM in agra and there is no way out...

  • Stayed: April 2013
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3  Thank ChrisTravelling13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this reviewResponded April 17, 2013

Dear Guest,

Greetings from the city of the Taj!

At the outset, I would like to take this opportunity to thank-you for
choosing to stay at ITC Mughal – A Luxury Collection Hotel, Agra.

I have taken cognizance of your concern with regard to your overall
experience and without meaning to offer any excuses, sincerely apologize
for the dissonance faced. It is indeed our responsibility to ensure that
all our guests get the best service and attention and it is disappointing
to know that your experience was to the contrary. Please be assured that
necessary administrative action has been initiated by incorporating
measures to prevent reoccurrence of the same in future.

We sincerely hope that you will treat this as a one off incident and
provide us with another opportunity to restore your confidence in ITC
Mughal.

Assuring you our best services and looking forward to the pleasure of
welcoming you back to ITC Mughal, where we will make every effort to ensure
that you have a pleasant stay.


Sincerely yours,

Sanjay Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ITC Mughal, Agra

Address: Taj Ganj, Agra 282001, India
Phone Number:
Location: India > Uttar Pradesh > Agra District > Agra
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Agra
#4 Business Hotel in Agra
#6 Romantic Hotel in Agra
#11 Luxury Hotel in Agra
#12 Spa Hotel in Agra
Price Range: $121 - $410 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — ITC Mughal, Agra 5*
Number of rooms: 233
Reservation Options:
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Also Known As:
Itc Mughal, Agra Hotel Agra
Itc Mughal Hotel Agra
Sheraton Agra
Agra Itc Mughal Hotel

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