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“Nice gardens and comfortable rooms” 4 of 5 bubbles
Review of ITC Mughal, Agra

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ITC Mughal, Agra
Ranked #12 of 145 Hotels in Agra
Walsall, United Kingdom
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Nice gardens and comfortable rooms”
4 of 5 bubbles Reviewed March 24, 2013

The room was very confortable, the view was ok nothing exiciting, yes you can see the Taj from the top but the view is not spetacular. The downside is that the hotel has no lifts, after long tour journeys that is a let down.

  • Stayed March 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank ash v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, March 28, 2013
Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on tripadvisor.

It is our pleasure to know that the service provided to you were appreciated.

Also, your feedback has been taken cognizance of and corrective administrative action is being taken on the same.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,674 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (650)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
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English first
New Delhi, India
Level Contributor
71 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 bubbles Reviewed March 22, 2013

We stayed at this hotel again with family for a weekend getaway. There was a marked difference from last stay. Its a great property to be in specially with children. The staff was very courteous at check-in, restaurants. We got a invite from the GM for a short evening in the lounge. Breakfast was good. Peshawari Indian restaurant was also nice. I wished they had a Chinese restaurant as well. Rooms although can be updated more.
Very well located from the Taj expressway and takes 20 minutes if you know the way well.
Hotel has 2 big pools, excellent spa, mini golf, recreation room with air bed hockey/ PS2 and many other things...
Was a delightful relaxing weekend

Room Tip: If you can stay in suite rooms
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank ApurvGarg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, March 28, 2013
Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
138 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 bubbles Reviewed March 21, 2013

Alow rise property with lovely landscaped gardens.
The gardeners were so passionate about the gardens with trees from different parts of the world, we even saw mongoose frolicking in them
Breakfast was exceptional with such a huge variety.
The indian food was very good.
You have views of the Taj from the first floor roof.
The roms were soso.
Overall a once in a lifetime experience.
Staff are most obliging and polite

  • Stayed February 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Rickberger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, March 28, 2013
Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Also please be assured that your feedback regarding the rooms been taken cognizance of and appropriate corrective administrative action is being taken on the same.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lausanne, Switzerland
Level Contributor
43 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
3 of 5 bubbles Reviewed March 21, 2013

Entering the lobby, my impression was that, eventually, I go to an Indian hotel rating 5 points!

The outside entrance is Mughal-like impressive (these whispering pools along both sides of the passage), the lobby is elegant with a bar instilling a desire of comfort and cooling exotic drinks!

Unfortunately, on your way to the room you are back to reality! There seems to be no elevator for guests and definitely endless corridors making serpentines on each floor before you get to your room! The corridor walk evokes visions of a totally different world: a world of old carpets cut in 3m-length pieces, visibly unglued, creating bumps in the center; a world of narrow staircases and scratched doors of house keeping sections...

Too bad for me, I was not among the happy TA guests that have reported upgrades to new (?) and elegant suites. My room (633) was standard, but very correct, I must say. The view was not amazing; on the positive side, there was no direct source of noise.

The bathroom looked fine at first sight, but finishing of bath and shower section was more outdated than any other during my stay in India. I attach some images for your own judgement.

The depressing walk through endless corridors was always compensated by polite and smiling greetings of all house keeping staff, always keen on checking how you were doing. I was very moved on the last day by one house keeping staff member running after me a 2 floors-length to hand me over a shirt left on purpose the last day of my stay.

The restaurant offered a good buffet. The first evening, I was very happy with the polite and efficient service. Unfortunately, this positive experience was not confirmed the second evening. All the servers stayed grouped in the cashier corner discussing for long minutes. I had to go over to ask to take drinks order and to bring bread. The drinks arrived 25 min after our arrival to the restaurant.

I did not have a chance to use Spa services, however, the external pool is O.K. though pretty short.

The internet connection system is a kind of a mystery to me and a reason of disappointment. The first evening, the hostess pointed out that in-room WiFi is being charged, except the initial 30 min. When I passed at the reception later that evening to check connection prices and details, I was informed that I can opt for a minimum 24 h paid in-room service only - the 30 min offer was linked exclusively to the business center. Not needing a 24 h connection, I decided to go to the business center, a tiny place with 3 computers. A hotel staff member was needed to take you through the connection procedure. Being used to 24 h free business service centers, I found this approach medieval-like: who would want to spend more than 30 min squeezed-in between fellow guests, while a gentleman (likely the business center manager, always on the phone) shares the same space with his Xerox! Next day, one of my travel fellows mentioned that the min in-room connection charge starts after 2 h, if you ask reception for a password.

Is there any comprehensive approach to internet connection and to the aspirations of comfort and luxury that the hotel visibly wishes to aspire?

There goes my dream of granting 5 points to this great lobby hotel: one point deduction for an outdated bathroom, a second one for a most user-unfriendly internet access scheme...

Stayed March 2013, traveled solo
Helpful?
5 Thank Travellersfromswitzerland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, March 28, 2013
Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Also your feedback regarding the restarant has been taken into consideration and appropriate corrective administrative action is being taken on the same.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 21, 2013

One night in Agra to view the Taj in a full moonlight. The beautiful, elegant Mughal in Agra gave us a 5+ star experience and our moonlight views from their roof terrace! My only regret is that our stay was not for a week, rather than one day.

  • Stayed February 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Yasoo97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, March 24, 2013
Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Staff throughout the hotel is highly motivated with your positive feedback.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, USA
Level Contributor
40 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed March 21, 2013

I stayed for only 1 night but it was a very good stay. Bed was comfortable so was shower. I didn't have time to use the pool or gym. Lunch was tasty although my pasta was a bit salty. Breakfast had a huge selection and the dosai was very well cooked, the lime juice was delicious. Only thing was internet was not free.

  • Stayed March 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank kelapa44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, March 24, 2013
Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Staff throughout the hotel is highly motivated with your positive feedback.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chapel Hill, North Carolina
Level Contributor
54 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed March 20, 2013

The entrance area, the grounds and lobby are amazingly beautiful. However I felt that the rooms were smelly and old and in desperate need of renovations. Non of my adaptors fit in the wall units, they were lose and broken. Only stayed one night which was OK!
Breakfast and lunch was also great! No complaints there.

  • Stayed March 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank PatUNC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, March 24, 2013
Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on tripadvisor.

Your feedback has been taken cognizance of and please be assured that corrective administrative action is being taken on the same.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ITC Mughal, Agra

Property: ITC Mughal, Agra
Address: Taj Ganj, Agra 282001, India
Location: India > Uttar Pradesh > Agra
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Agra
#4 Business Hotel in Agra
#6 Romantic Hotel in Agra
#10 Luxury Hotel in Agra
#11 Spa Hotel in Agra
Price Range (Based on Average Rates): $
Hotel Class:5 star — ITC Mughal, Agra 5*
Number of rooms: 233
Reservation Options:
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Also Known As:
Itc Mughal, Agra Hotel Agra
Itc Mughal Hotel Agra
Sheraton Agra
Agra Itc Mughal Hotel

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