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“Signature ITC”
5 of 5 bubbles Review of ITC Mughal, Agra

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ITC Mughal, Agra
Ranked #12 of 145 Hotels in Agra
Bengaluru, India
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Signature ITC”
5 of 5 bubbles Reviewed February 20, 2013

Its almost to boring to review an ITC property. We spent a night here during our visit to Agra and loved it so much that we ended up missing a couple of the smaller attractions.

Its located on a road which is close to both the eastern and western gates of the Taj - though we recommend you consider using the eastern gate as it is far less "overwhelming" than its western counterpart :)

The service from reservation to when we drove out the gates was faultless. The hotel's exterior is inspired by the famed Agra Fort and the interior tastefully carries the Mughal theme throughout. The room was impeccable and adequately sized (approx 350 sqft) and the breakfast buffet had enough options to keep you interested even if you stayed a week

This is one of the pricier hotels in the city but its well worth it. The location is probably second only to the Oberoi Amarvilas, its got a fairly large area within its perimeter for you to amble around, the F&B options are top notch and the rooms are super clean and comfy. - a NO BRAINER!

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Robert A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, February 28, 2013
Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,751 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Geneva, Switzerland
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed February 19, 2013

We arrived after lots of car trouble and needed to go directly to the Taj (tour was booked) so on check in asked for take away sandwiches. The sandwiches were brought to our room, nicely packed, even with juice boxes however the sandwiches were stale!!!! the bread was day old, the filling was disgusting and they cost 1000 RS/ sandwich!!!! So for 10'000 RS I had just bought really disgusting sandwiches!! When I called them back and told them this, they said no maam these are what we serve. Did not have another meal there but really do not recommend if this is "what they serve". I asked them to take them back and ensure it did not come up on my bill the next day.
At checkout - they were on the bill!!! Again had to spend 30 min discussing wiht checkout staff / F&B managers (obviously not the same people who I had talked to previous day) to explain and remove this charge of 10K!

Hotel otherwise was OK - we did not get the welcome drink (we did see other people around us getting it...) Rooms were overlooking the Taj. The terrace above had a lovely view. Apart from the unfortunate sandwich experience, it was fine.

Room Tip: Taj view rooms!
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank akvio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, March 8, 2013
Dear Guest,

Greetings from the city of the Taj!

At the outset, I would like to take this opportunity to thank-you for
choosing to stay at ITC Mughal – A Luxury Collection Hotel, Agra.

I have taken cognizance of your concern with regard to your overall
experience and without meaning to offer any excuses, sincerely apologize
for the dissonance faced. It is indeed our responsibility to ensure that
all our guests get the best service and attention and it is disappointing
to know that your experience was to the contrary. Please be assured that
necessary administrative action has been initiated by incorporating
measures to prevent reoccurrence of the same in future.

We sincerely hope that you will treat this as a one off incident and
provide us with another opportunity to restore your confidence in ITC
Mughal.

Assuring you our best services and looking forward to the pleasure of
welcoming you back to ITC Mughal, where we will make every effort to ensure
that you have a pleasant stay.


Sincerely yours,

Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Level Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed February 18, 2013

We recently stayed a night in Agra at the ITC Mughal as a base to see the Taj. At every moment our expectations were exceeded. We were welcomed with fresh fruit juice and a room upgrade as well as an invitation to join the General Manager at a private cocktail reception. Our room was very well appointed, clean, and serviced well. The food at the various restaurants was excellent though prices were comparable to a fine restaurant in the U.S. lastly, the spa is one of the finest in Asia; definitely plan time accordingly. I would strongly recommend guests consider ITC Mughal when they visit Agra.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, February 19, 2013
Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
378 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
3 of 5 bubbles Reviewed February 18, 2013

If you cannot get rooms at the Oberoi Amarvilas, I guess the ITC Mughal is a pretty good alternative. It has excellent grounds, and the rooms are large and airy (we were lucky to be upgraded to a suite). It borrows from the local Mughal architecture, and blends in well with its surroundings. It has a good central location as well.

However, when we were checking in, it seemed the check-in staff was very slow (not for lack of people at the desks) and not too many people seemed to be serving guests. The lobby was quite noisy as well, and it was not the loud chatter of the guests, but the hotel staff calling each other loudly across the halls!

This seemed to extend to the restaurant as well. Perhaps they were not prepared for so many guests, but it seemed to be grossly understaffed at breakfast, which saw long lines forming outside the breakfast restaurant. The staff was clearly overwhelmed and guests were left to fetch things for themselves from other tables.

All in all, a typical ITC property, with great hardware and very poor software.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ulysses S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, February 28, 2013
Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Also your feedback has been noted and strict administrative action is being taken on the same.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Noosa, Australia
Level Contributor
339 reviews
188 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
4 of 5 bubbles Reviewed February 18, 2013

We stayed for two nights as a birthday treat. There's a pleasant observatory from which you can view the Taj Mahal. The room was fully up to Sheraton standards, although it's branded as ITC. The only little thing was that it would have been nice if the staff had noticed that it was a special birthday for my wife.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amp-qld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, February 19, 2013
Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Also your feedback has been noted and strict administrative action is being taken on the same.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NEW DELHI
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 18, 2013 via mobile

The ITC Mughal once again gave me a pat on the back to be rightful to return to this luxurious abode.
A perfect getaway close to Delhi which became even closer due to the expressway!!!
The hotel under the guidance of Mr. Sanjay Sharma (GM) is a great property well maintained in both architectural and hospitality wise.
The Kaya Kalp spa experience is a must to have for those looking to get way from the hectic lifestyles. I must add the one of the most magnificent and amazing spa experiences I personally have had around my travels across the world.
F&B is maintained to top standards and food is great.
The GM invited us to a cocktail hour to share our experiences with some other invited guest which added a very personal touch to the whole stay.
Once again a great weekend escape and get spoilt with there hospitality.

Stayed February 2013, traveled with family
Helpful?
Thank KUNAL-DELHI-INDIA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, February 19, 2013
Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Ontario - Canada
Level Contributor
48 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed February 17, 2013

Stayed at the ITC Mughal for one night and have to give this hotel top marks for service and location. The entire team from beginning to end were very friendly, helpful and professional. Rooms are spacious and spotless. Beds are very comfortable. Restaurants are a bit pricey, but very good. Our whole overall experience at this hotel was excellent. We really enjoyed Agra and very glad we stayed the night - could have really stayed another!

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Keep-travelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, February 19, 2013
Dear Guest,

Thank you for taking out some of your precious time and posting your feedback on tripadvisor.

It is our pleasure to know that the service provided to you were appreciated and also that we could make your stay a memorable and wonderful experience.

Looking forward to having the opportunity to welcome you back to ITC Mughal!

Regards,

Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ITC Mughal, Agra

Property: ITC Mughal, Agra
Address: Taj Ganj, Agra 282001, India
Location: India > Uttar Pradesh > Agra
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Agra
#4 Business Hotel in Agra
#6 Romantic Hotel in Agra
#10 Luxury Hotel in Agra
#11 Spa Hotel in Agra
Price Range (Based on Average Rates): $
Hotel Class:5 star — ITC Mughal, Agra 5*
Number of rooms: 233
Reservation Options:
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Also Known As:
Itc Mughal, Agra Hotel Agra
Itc Mughal Hotel Agra
Sheraton Agra
Agra Itc Mughal Hotel

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