ITC must be congratulated for excellent customer service. I had difficulty booking my train ticket from outside of India beause it required an Indian mobile number. I called the ITC and explained my problem and the gentleman went out of his way to help me by offering to follow-up his end. My first impressions were excellent and I hadn't even left home.
After arrival, I was pleasantly surprised to find a beautiful hotel room, very spacious lobby, a roof top which overlooks the Taj, very nice hotel grounds and 2 nicely designed swimming pools.
One the evening, we ate the Burkhara Restaurant at the hotel. This was easily the BEST meal we had on this 2 week journey and best Indian meal ever had.
I had a little bit of a sore throat one evening so ordered an off-the-menu hot drink at the hotel bar. The gentleman made the drink exactly as I had described and even didn't charge me for it because it was for a sore throat and wished that I'd get better soon.
The beautiful hotel, excellent location and exceptional personal service is a winning formula which should be made a shining example of the best for all hotels around the world.
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- Also Known As:
- Itc Mughal, Agra Hotel Agra
- Itc Mughal Hotel Agra
- Sheraton Agra
- Agra Itc Mughal Hotel