We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“mixed views-great spa, average rooms”
Review of ITC Mughal, Agra

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
ITC Mughal, Agra
Ranked #13 of 145 Hotels in Agra
Singapore, Singapore
Level 5 Contributor
66 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“mixed views-great spa, average rooms”
Reviewed October 7, 2012

My visit to the hotel was for a company event and i came backed with mixed feelings. Some elements of the hotels are excellent, like the spa, the beautiful sprawling lawns but there are huge areas of improvement. The rooms are old and dated, the room service quite tardy and the food downright horrible. (all my meals were at the banquet hall). The Tennis Courts are cracked and in a bad shape, though i must add here that front desk staff are quite helpful and friendly.

Room Tip: please check if there are any renovated rooms.
See more room tips
  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank saber13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, October 13, 2012
Dear Guest

Greetings from the city of the Taj!

I would like to take this opportunity to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We are delighted to know that you liked the spa and the sprawling lawns of the hotel.
Although it is a big concern for us that you did not like the rooms and the banquet food.
Please be assured that yourrequest has been noted and strict action is being taken on the same.Tennis court is also being taken care of.
Front Office staff is highly motivated with your appreciation.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

3,899 reviews from our community

Traveler rating
    2,044
    1,076
    508
    180
    91
See reviews for
1,253
1,286
150
308
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (676)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Lisbon, Portugal
Level 6 Contributor
352 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed October 5, 2012

This a very conveniente hotel. Location is very good, close to the Taj Mahal. Large and very clean rooms. We had a good reception and staff was very kind. Spa is very good even if the sauna was not operacional. There was a problem with the elevators and everybody had to use the stairs which is unacceptable. We stayed in halfboard and it was pretty all right, good food.

Room Tip: First check whether elevators are operating
See more room tips
  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tozepinto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, October 10, 2012
Dear Guest,

I would first of all like to take this opportunity to thank you for posting your feedback on tripadvisor.
It is indeed a thing of pride for us to know that your stay with us great experience and also that you found everything convenient here.
Our staff is highly motivated with your positive comments also our staff at front desk and spa are very thankful to you for your benevolence.
Your feedback regarding the elevators has also been noted and corrective administrative action being taken on the same.

Looking forward to having you back with us soon.

Regards,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level 5 Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 5, 2012

We had a great time. The staff was exceptionally good. Spa was fantastic. However we were not too happy with the dinner buffet . Breakfast was just about average. But the food in Peshawr was great. Though the rooms were very good, the hotel does need a restoration job on the exteriors. On the whole the experience was good.

Room Tip: The Royal Suite is worth while !!!!
See more room tips
  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rics9999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, October 10, 2012
Dear Guest,

First of all i would like to thank you for taking out your precious time for posting your feed back on tripadvisor.
We are delighted to know that your stay with us was a great experience and you enjoyed yourself also our staff is highly motivated with your appreciation.
Your feedback about the buffet has also been noted and strict administrative action will be taken to improve on same.
Peshawri staff is also glad to know that you did enjoy your meal there.
We at ITC Mughal strive to create a WoW at every moment of truth and its our endeavour to make every stay of every guest an exceptional one.

Looking forward for having you back with us soon.

Regards,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurgaon, Haryana, India
Level 5 Contributor
84 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed October 5, 2012

It was a 2N3D break at Agra, that we had planned for, and chose ITC mughal for our stay. The Royal Suite was a luxorious experience to be in with great ambience, services, courteous staff and commplimentary items. The entire property and ambience is par excellence and was beyond the expectations, besides the buffet spread which was not as lavish and was only thing that could not meet our expectations from ITC.
Overall it was a wonderfully relaxing experience....

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MonikaG17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, October 10, 2012
Dear Guest

Greetings from the city of the Taj!

I would like to take this opportunity to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We are delighted to know that your stay with us as you quoted was a luxorious experience with great ambience.Our people her at ITC Mughal are highly motivated with your feedback.
Also your feedback for buffet spread has been noted and strict adminstrative action is being taken.
Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level 5 Contributor
71 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed September 30, 2012

The hotel was full due to a long weekend and i felt the staff had to be reminded for every desired service whether be room service/ dining areas... One of the pools was not clean and we were tol by the staff that its due to rain water an the insects wont bite... ! Anyways we used a second pool which was nice. We had a late check out made at the time of reservation and confirmed to us at the time of check in. On the last day the manager created issue on it and after I made him clear on my point, he finally gave in. It something not expected for a senior manager in the hotel and specially to guests staying in Suite rooms ! Kids actiivities were plently although had a cost attached to most of them. Not expected as most of such kids activities in most Sheraton hotels around the world are free. Hotel is dated, some parts have been renovated but most rooms need a rehaul ! Truly not a "Sheraton". breakfast was good. Dinner menu ok on 1st day and very poor on 2nd day. Checkin was ok but checkout took a while !

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ApurvGarg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, October 5, 2012
Dear Guest,

I would like to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We also thank you sharing your kind feedback with us about the experience at the hotel.It is very unfortunate for us that we could not make your stay a wonderful experience and your causes of dissonance are being reviewed seriously and corrective adminstrative actions are being taken in this regard.Our team at restaurants is also concerned and would be delighted to design a special meal for you the next time.
I hope your next visit with us will be a flawless and a wonderful experience.

Looking forward for the pleasure of welcoming you and your family at ITC Mughal.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
danbenjoseph
Level 6 Contributor
227 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed September 30, 2012

THis is one of the top choices in Agra. A great international hotel, with local Mughal design. The entrance is beautiful with water fountains, and the lobby is grand. The rooms are large but a bit dated, and there is no desk in the room (hard for business people). Breakfast is great!
The hotel's special feature is its Taj Mahal observatory to which you climb to see the Taj. Beware of the monkeys in the hotel grounds, they are cute and wonderful to watch, but can be vicious. The location is not bad, a few restaurants just outside the hotel and some souvenir shops. A bit far from the Taj and the old city.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank danbenjoseph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, October 4, 2012
Dear Guest

Greetings from the city of the Taj!

I would like to take this opportunity to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.
We at ITC Mughal are proud to know that you appreciate the local Mughal design and you found the hotel grand, we have noted down your request for writing desk.
Our team at restaurants also appriciates your comments and the same is highly motivating for them.
Regarding the monkeys, it is a huge property spread out in 35 acres with huge gardens and greens,these monkeys are habitual to people and seldom come down from the roofs,although we take proper care that everyone is safe.
I assure that you will experience the same level of luxury, comfort and service in your next visit too.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 5 Contributor
85 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed September 27, 2012

Stayed here for three nights, and loved it. All the staff were very friendly and the restaurant food was very enjoyable. Rooms were very tastefully decorated and the hotel was a reasonable distance from all the sights.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rupertg7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, October 4, 2012
Dear Guest

Greetings from the city of the Taj!

I would like to take this opportunity to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

It is indeed our honour to know that you stayed with us for three days and you had a wonderful experience.The team here is highly motivated by your positive comments.
To make our guests at ease and comfort is our highest eneavour.I assure that you will experience the same level of luxury, comfort and service in your next visit too.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Agra hotels
1.0 mi away
Courtyard by Marriott Agra
0.6 mi away
The Oberoi Amarvilas
0.8 mi away
Radisson Blu Agra Taj East Gate
Show Prices
Show Prices
Show Prices
0.8 mi away
DoubleTree by Hilton Hotel Agra
1.0 mi away
Trident, Agra
Trident, Agra
#2 of 145 in Agra
2,733 reviews
0.2 mi away
The Gateway Hotel, Agra
Show Prices
Show Prices
Show Prices

Been to ITC Mughal, Agra? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about ITC Mughal, Agra

Property: ITC Mughal, Agra
Address: Taj Ganj, Agra 282001, India
Location: India > Uttar Pradesh > Agra District > Agra
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Agra
#4 Business Hotel in Agra
#6 Romantic Hotel in Agra
#11 Luxury Hotel in Agra
#12 Spa Hotel in Agra
Price Range (Based on Average Rates): $
Hotel Class:5 star — ITC Mughal, Agra 5*
Number of rooms: 233
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Hotels.com, Starwood APAC, TripOnline SA, Travelocity, Cancelon, Hotwire and HotelQuickly so you can book your ITC Mughal, Agra reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Itc Mughal, Agra Hotel Agra
Itc Mughal Hotel Agra
Sheraton Agra
Agra Itc Mughal Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing