We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (3,174)
Filter reviews
3,174 results
Traveler rating
1,916
999
198
42
19
Traveler type
Time of year
LanguageAll languages
More languages
1,916
999
198
42
19
Show reviews that mention
All reviewskids clubhead chefmagic showlovely hotelan oasislovely poolexecutive chefswimming poolgolden trianglestayed longerrestaurant staffdinner buffetmemorable stayred fortindian foodspecial thankscourteous staff
Filter
Updating list...
2,130 - 2,135 of 3,174 reviews
Reviewed January 1, 2013

This is a modern hotel with not much to remember it by except for the service which was 100% spectacular. Clearly the management of this hotel is aiming for the sky on service standards and every single person, from the cleaners and waiters, to the reception and doorman had been trained to provide only the best. Of particular note is the chef who went out of his way to ask what you would like [even at the buffet breakfast] and explain what the ingredients were in all dishes.

We spent a couple of relaxed hours by the pool in between visiting the sights. In the evening a local lady sat in the corridor and offered to decorate hands and feet with henna [just a couple of hundred Rupees per person] and a local man demonstrated how to make pottery on a wheel.

Room Tip: All corridors are tiled and therefore noisy. Ask for a room away from the lifts and staircase so that there is minimal foot traffic passing your door at night.
  • Stayed: December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank CarolineSMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TridentAgra, General Manager at Trident, Agra, responded to this reviewResponded January 5, 2013

Dear Guest,

Thank you for giving us an opportunity to serve you during your stay with us.

The team and I thank you for your time and for sharing your compliments on Trip Advisor . We are delighted to learn that you had a great stay and found our service outstanding.

The team and I are overwhelmed to read your kind words of appreciation and we cannot thank you enough for your gracious comments. Our Housekeeping and Food and Beverage team were also pleased to receive your compliments. At Trident, Agra we are committed to providing our guests with the highest quality of service and it is appreciation such as yours which keeps us motivated and help us in delivering our best.

Thank you once again for your recognition and we hope to have the pleasure of your continued visits to our hotel.

Thank you,

Yours sincerely,

Vishal Bharti
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 30, 2012

I stayed here as new year trip involving multiple cities. I have stayed in trident properties before and over a period of time have come to expect very high standards from this Oberoi group hotel chain. We faced issues which were quite disturbing like an over flowing toilet ( could be a freak incident ) but somehow it points towards maintenance. The worst was when duly informed to the hotel staff but upon returning in the evening the toilet was not even properly cleaned and the room was in an unkempt state ( e.g - the cloth used to dust and clean the room carelessly lying about on the table, among many other things ). Upon taking it up with the hotel staff very strongly, everyone was very apologetic and to make it up hosted the dinner for us in the evening. One's experience of a good hotel is less about fancy rooms but more to do with the staff and trident has among the best. What this particular property requires is to sharpen up their act and live up-to the standards that they are known for. A lot of areas need to be improved upon (e.g - incomplete breakfast tray, Strange arrival welcome in the hotel, late response to service calls - once even half an hour !! etc.. ).
The hotel is close to the Taj and is a calm and serene place to stay. Overall a good hotel but the people running it need to shape up.

  • Stayed: December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sourav_De
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TridentAgra, General Manager at Trident, Agra, responded to this reviewResponded January 8, 2013

Dear Guest,

Thank you for taking time to share your experience on Trip Advisor.

Please do accept my most sincere apologies for the inconveniences caused. I understand that our Front Office Manager had an opportunity to speak to you regarding your concerns. We sincerely do hope that we have been able to resolve your concerns to your satisfaction.

The team at The Oberoi group is committed to quality service and your appreciation for our team members is truly rewarding.

As requested to you personally, please do contact me whenever you travel to Agra next. The team and I shall ensure that we serve you in the manner expected of us.

The team joins me in wishing you a Very Happy New Year.

Warm Regards,

Vishal Bharti
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 30, 2012

We found this hotel thank to TripAdvisor reviews, as it didn't look very nice on the internet photos. We got a great price through despegar.con (expedia) and were not sure of what to expect. We were highly pleased!!! Could not be better!
It is a quiet, simple hotel, practically noiseless, with a lovely garden and a great service. Rooms were simple but spotless! Breakfast was simply amazing!!! and service was great! Everyone was nice, with excellent English skills and helpful. They have a tipping policy by which you leave the tips at the end of your stay, in a closed envelope at a front desk box. In that way, you don't have to give money all the time (which feels extremely relaxing, specially after touring around where everyone is asking for tips or trying to sell you something!!!)
It is a nice, simple but absolutely great hotel!!! Highly recommendable!!!

  • Stayed: October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank werty09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TridentAgra, General Manager at Trident, Agra, responded to this reviewResponded January 5, 2013

Dear Guest,

It was a pleasure having you stay with us and we thank you very much for sparing time and posting such gracious comments on Trip Advisor.

I have conveyed your compliments to the entire team, for whom it has been a tremendous source of inspiration.

I am also happy to note that you found our service ‘the best’. It was a delight to have been of service to you.

We are grateful for your appreciation of the services provided by the team. Your words of appreciation will go a long way to motivate them to continue deliver the best service.

We sincerely appreciate your support and recommendation and take this opportunity to wish you a Merry Christmas and a very Happy New Year.

Yours sincerely,

Vishal Bharti
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 28, 2012

This hotel is old, the facilities are old and the rooms quite cold and uncomfortable. The beds are very uncomfortable. Food is mediocre.
The price are far too high for this quality, there is nothing enjoyable about this hotel except the vicinity to the Taj Mahal.

I would not recommend a stay here, the hotel is too old and needs a refurbishment.

  • Stayed: December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Katherine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TridentAgra, General Manager at Trident, Agra, responded to this reviewResponded January 15, 2013

Dear Guest,

Thank you for staying with us during your visit to Agra.

We are disappointed to note that our product and food have not met your expectations. I have no excuses to offer, but certainly believe that we have failed to provide you the service expected of us and not been able to fulfill the promised experience on this occasion.

As you have mentioned, we have done major renovation in the public areas of the hotel like the lobby, bar and restaurant. We are looking at renovating the rooms in the not too distant future.

Please may I assure you that you views on the quality of food has been shared with the entire team.

Please may I request you to give us another opportunity. Please do contact me whenever you plan your next visit to our city. The team and I shall ensure a comfortable stay for you.

Warm Regards,

Vishal Bharti
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 26, 2012 via mobile

Service was amazing! Everyone in the hotel was willing to give us a hand and did so vet willingly. The restaurant was quite expensive but the included breakfast buffet was fabulous, everything you could possibly want! The rooms were simple, twin/ double beds with a television that shows a range of international channels and the bathroom was lovely. Would definitely go back.

  • Stayed: December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank StreeterA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TridentAgra, General Manager at Trident, Agra, responded to this reviewResponded January 5, 2013

Dear Guest,

Thank you very much for sparing time to share your feedback on Trip Advisor. We sincerely appreciate your time in sharing your experience at our hotel and its locational advantage.

My team and I deem it a privilege to have served you and we are happy to read such a delightful recommendation from you.

We are also pleased to note your compliments on our product and on your dining experience.

We look forward to the delight of welcoming you back to Trident Agra.

Thank you,

Yours sincerely,


Vishal Bharti
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews