I stayed here as new year trip involving multiple cities. I have stayed in trident properties before and over a period of time have come to expect very high standards from this Oberoi group hotel chain. We faced issues which were quite disturbing like an over flowing toilet ( could be a freak incident ) but somehow it points towards maintenance. The worst was when duly informed to the hotel staff but upon returning in the evening the toilet was not even properly cleaned and the room was in an unkempt state ( e.g - the cloth used to dust and clean the room carelessly lying about on the table, among many other things ). Upon taking it up with the hotel staff very strongly, everyone was very apologetic and to make it up hosted the dinner for us in the evening. One's experience of a good hotel is less about fancy rooms but more to do with the staff and trident has among the best. What this particular property requires is to sharpen up their act and live up-to the standards that they are known for. A lot of areas need to be improved upon (e.g - incomplete breakfast tray, Strange arrival welcome in the hotel, late response to service calls - once even half an hour !! etc.. ).
The hotel is close to the Taj and is a calm and serene place to stay. Overall a good hotel but the people running it need to shape up.
- Official Description (provided by the hotel):
- The Trident, Agra, set amidst beautiful gardens, fountains, landscaped central courtyards, is built of red stone reminiscent of the Mughal era. The hotel is only 1.5 kilometers away from one of the new 7 Wonders of the World, the Taj Mahal. ... more less
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- Also Known As:
- Trident Hotel Agra
- Hilton Agra
- Agra Trident Hotel