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“Things could get better here...”
Review of The Retreat

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The Retreat
Ranked #25 of 143 Hotels in Agra
Mumbai (Bombay), India
Level 5 Contributor
45 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Things could get better here...”
Reviewed November 3, 2012

We stayed in this hotel for 2 nights - booking 2 rooms in end October.

LOCATION: The hotel is located in small lane near the East Gate of Taj Mahal. The East Gate is barely 10 mins walk. The area surrounding the hotel is really bad. There is a dump of garbage just next to the hotel and it stinks immediately as you take a right from the hotel making it very uneasy to walk. I fail to understand why can't the hotel take this up with the municipal authorities and clear the mess. Agra happens to be the most visited city in India by tourists and yet this mess. However, if you only take the car in and out - no problem. Thought it might be a little difficult locating the hotel. If you have to buy anything for yourself - you have to pass through the garbage dump since there is nothing towards the left of the hotel. Even the Taj is on the right.

ROOMS: The resort is new and the rooms were good in size. However we could already find some scratches on the floor and walls. Guess - the maintenance staff needs to do more work. The water in the shower wasn't hot enough on the first morning - but was adequately hot on the second morning. But where was the shower curtain? There wasn't even a floor mat. Everything else was in place. There was complimentary bottles of packaged water which is good.

FOOD: The only restaurant at the hotel serves limited variety of multi cuisine dishes. The Chinese food was extremely spicy and vinegar, sauces etc took forever to arrive. The Indian food also wasn't up to the mark. Breakfast was acceptable - but the omelets could be better. One of the two mornings - the guy making the omelet was doing a better job. Things need improvement here.

SERVICE: Service in the restaurant was slow - very slow by the standards of the hotel. The front desk staff and housekeeping staffs were good and friendly.

The hotel is rated amongst the top ten in Agra - but clearly is over rated. I had to book this hotel because none of the branded hotels were available during our dates. Recommended only if there aren't many options.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aayushchokhani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RetreatAgra, Director of Sales at The Retreat, responded to this review, 2 weeks ago
Dear Guest,

Greetings of the day from team - The Retreat !!!

We are extremely sad & disheartened to acknowledge that you had a not-so-great experience during your recent stay at The Retreat Hotel. We thank you for your feedback and have made a note of the displeasure caused But we assure you that we will leave no stone un-turned to ensure that all the guests who stay with us leave the hotel with pleasant memories to share back home. We value your patronage and looking forward in welcoming you, your family & friends again for a memorable experience.

Wishing you & your family a pleasant & healthy life ahead !
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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756 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
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English first
London, United Kingdom
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 31, 2012

it is situated very close to the taj. walking distance to oberoi amarvillas for a romantic dinner.the hotel is clean and neat.the staff is very helpful and friendly.If i have to travel to agra again, to show my friends the taj i will definately stay here.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sups18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RetreatAgra, Director of Sales at The Retreat, responded to this review, 2 weeks ago
Dear Guest,

Greetings of the day from team - The Retreat !!!

We are extremely delighted to note that you had a great experience during your recent stay at The Retreat. We are glad to acknowledge that you liked our property, swimming pool, food However; your elaborate feedback & positive comments are the source of motivation to the team for the services provided, which we are confident to take up to the next level. We value your patronage and looking forward in welcoming you, your family & friends to re-live an enjoyable and memorable experience.

Regards

The Retreat Team!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 3 Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 30, 2012

The street looks barren so no crowds here, room was good but service was very typical of the region so average by western standards. Breakfast included wasn't bad. I would say the standard of the room would be enough to recommend it to those wanting a comfortable stay while visiting the amazing sites in Agra.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zeezonvacay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RetreatAgra, Director of Sales at The Retreat, responded to this review, 2 weeks ago
Dear Guest,

Greetings of the day from team - The Retreat !!!

We are extremely delighted to note that you had a great experience during your recent stay at The Retreat. We are glad to acknowledge that you liked our property, swimming pool, food However; your elaborate feedback & positive comments are the source of motivation to the team for the services provided, which we are confident to take up to the next level. We value your patronage and looking forward in welcoming you, your family & friends to re-live an enjoyable and memorable experience.

Regards

The Retreat Team!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ludhiana, India
Level 4 Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed October 30, 2012

We often stick to branded hotels but got a good rate at this property so decided to try it. It turned out to have very well appointed rooms (we took one level above base category) and was very comfortable. They don't seem to have a team that's fully hospitality industry trained, and the food is a bit hit and miss, though sincere (a plate of paneer served at breakfast as a cheese platter...) but it's clean and the staff are helpful if not very well informed. On check in we asked if there was a sound and light show anywhere and were told no, but there was this lovely theatre performance, which we opted not to attend. The next day we discovered there is a daily son e lumiere at the Agra Fort. For a tourist hotel we'd have expected this information to be known.

The hotel is well located within a 1.5km walk of the East Gate entrance to the Taj Mahal which we feel is the better entrance. However, it was only by speaking Hindi, not thanks to the hotel, that we found out tickets had to be purchased at the visitor centre 1km before the gate, not at the gate as before.

But a nice hotel with good rooms and worth a stay.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TheSinghs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RetreatAgra, Director of Sales at The Retreat, responded to this review, 2 weeks ago
Dear Guest,

Greetings of the day from team - The Retreat !!!

We are extremely delighted to note that you had a great experience during your recent stay at The Retreat. We are glad to acknowledge that you liked our property, swimming pool, food However; your elaborate feedback & positive comments are the source of motivation to the team for the services provided, which we are confident to take up to the next level. We value your patronage and looking forward in welcoming you, your family & friends to re-live an enjoyable and memorable experience.
Regards
The Retreat Team!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bridgwater, United Kingdom
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 24, 2012

We turned up without a reservation, & the hotel & staff could not have been more helpful. The facilities were great, the pool a godsend after a long hot day. The room was spacious with a modern boutique feel. Power interrupts were frequent, but the backup cut in relatively quickly. Breakfast was great, omelettes a particular highlight. Evening meals were much the same as other hotels, perfectly acceptable, however just a short tuktuk ride to a Pinch of Spice restaurant. Overall this hotel stood head & shoulders above the rest, a really nice place to return to after a long exhausting day out.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lou384
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RetreatAgra, Director of Sales at The Retreat, responded to this review, 2 weeks ago
Dear Guest,

Greetings of the day from team - The Retreat !!!

We are extremely delighted to note that you had a great experience during your recent stay at The Retreat. We are glad to acknowledge that you liked our property, swimming pool, food However; your elaborate feedback & positive comments are the source of motivation to the team for the services provided, which we are confident to take up to the next level. We value your patronage and looking forward in welcoming you, your family & friends to re-live an enjoyable and memorable experience.

Regards

The Retreat Team!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bhopal, India
Level 3 Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 19, 2012 via mobile

Small and good hotel with friendly staff. Rooms are clean though , toiletry can be further improved. Food is good and not too spicy. Any taxi is arranged at short notice as per your budget. Taj and Agra fort are in 3 kms distance. Hotel location is in a residential location off Fatehabad road which is why it is quiet location. Rooms are clean. Overall good and worthy.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RajatPallav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RetreatAgra, Director of Sales at The Retreat, responded to this review, 2 weeks ago
Dear Guest,

Greetings of the day from team - The Retreat !!!

We are extremely delighted to note that you had a great experience during your recent stay at The Retreat. We are glad to acknowledge that you liked our property, swimming pool, food However; your elaborate feedback & positive comments are the source of motivation to the team for the services provided, which we are confident to take up to the next level. We value your patronage and looking forward in welcoming you, your family & friends to re-live an enjoyable and memorable experience.

Regards

The Retreat Team!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 5 Contributor
48 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed October 17, 2012 via mobile

I had really high hopes for this hotel. Great furniture, room was spacious, very modern and clean. Bed was very comfortable and the AC was great. The breakfast buffet was very good with the best part being made-to-order omelettes and other hot food items. Coffee was inconsistent, sometimes it was strong and at other times it seemed watered down. The waiters were also a bit slow during breakfast...if you asked for coffee it took at least 2 other waiters asking you if you wanted coffee before you actually got it. Electricity shuts down for about 2-4mins 4-5 times a day that I could count. I would avoid taking the elevator for fear of getting "stuck" there in case of a shut down. All that aside, the biggest disappointment was not having hot water the first morning. It took 5 people coming into my room after I complained to fix it. The next morning I had the best hot shower! Also, check out the pool. It is very clean and inviting. You can also take lunch out there. Great attendant waiting for you with a towel.

Stayed October 2012, traveled solo
Helpful?
3 Thank nath3636
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RetreatAgra, Director of Sales at The Retreat, responded to this review, 2 weeks ago
Dear Nath ,

Greetings of the day from team - The Retreat !!!

We are extremely sad & disheartened to acknowledge that you had a not-so-great experience during your recent stay at The Retreat Hotel. We thank you for your feedback and have made a note of the displeasure caused . But we assure you that we will leave no stone un-turned to ensure that all the guests who stay with us leave the hotel with pleasant memories to share back home. We value your patronage and looking forward in welcoming you, your family & friends again for a memorable experience.

Wishing you & your family a pleasant & healthy life ahead !
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Retreat

Property: The Retreat
Address: Taj Nagari Phase -1 | Prateek Enclave, Shilpgram Road Near Taj Mahal, Agra 282001, India
Location: India > Uttar Pradesh > Agra District > Agra
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #25 of 143 Hotels in Agra
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Retreat 4*
Number of rooms: 54
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