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“5 star facilities but 3 star service”
3 of 5 bubbles Review of Orient Taj

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Orient Taj
Ranked #79 of 145 Hotels in Agra
Auckland, New Zealand
Level Contributor
80 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“5 star facilities but 3 star service”
3 of 5 bubbles Reviewed May 5, 2014

Our family of 2 adults and 4 children (aged 17, 14 & twins 9 yrs) stayed in two rooms for one night. The hotel is truly beautiful with large rooms and lovely bathrooms. We had booked 2 rooms - a double with extra bed and twin with extra bed. This could not be accommodated unless we were in totally separate accommodation blocks which given the size of this hotel was a problem. We had to go with doubles for both rooms. We arrived just before lunch and although the rooms were ready for us to use, there was no extra beds. As we were going on a tour we asked at reception for these to be delivered before we got back for dinner. They were not there when we returned so asked again for delivery while we were at dinner. It was after 8:30pm when we returned from dinner and the beds were still not there. We had to ask a 3rd time for these and they still were not delivered until 8:55pm!! The hotel was not busy and the main gentleman at reception was dismissive of us from the moment we arrived to check in.

Breakfast and dinner were included and were both excellent. The restaurant staff were friendly and very attentive. The pool was beautiful and very clean with lovely pool towels. Wifi is charged for and can only be for one device.

When we walked into the stunning foyer of this hotel we were very excited to be staying here - it was disappointing that the service let it down.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarieFs_6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham_Grand, Manager at Orient Taj, responded to this review, May 7, 2014
Dear Guest,
Thank you for choosing to stay with Wyndham Grand and for sharing your experience on Trip Advisor.
We are pleased to know that you were impressed with the setting of the property as well as quality of food .
We are distressed by the fact that we could not come up to your expectations in some areas.
We have already shared your feedback with the team and assure you of exceeding your expectations whenever we get the chance to serve you again. Apologies for letting you down in certain aspects.
We look forward to the opportunity of welcoming you back.
Regards,
Wyndham Grand Agra Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,465 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Brisbane, Australia
Level Contributor
226 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
4 of 5 bubbles Reviewed May 4, 2014

The Wyndham was a great property. The gardens were beautifully landscaped and the property was set on a huge amount of land. The rooms were a decent size, however the bathrooms could have used a little more love.The Pool area was great and well maintained.
Hotel is close to the Taj Mahal but not walking distance, you probably woudn't walk around Agra too much by yourself. The hotel has various restaurants and bars that you can eat in. Some of them are very expensive, by comparison to local restaurants.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JessMTATravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham_Grand, Manager at Orient Taj, responded to this review, May 7, 2014
Dear Guest,

Thank you for sparing your time for updating your experience on Tripadvisor.

We are overwhelmed to read your kind words of appreciation for our product and service.

I have conveyed your compliments to the team, for whom it has been a tremendous source of inspiration.

It is our constant endeavour to provide our guests with the highest level of comfort and to make their stay truly memorable. Appreciation such as yours increases our motivation to achieve the expectations that our guests have on us.

We look forward to the opportunity of welcoming you back.

Thank you and warm regards,
Wyndham Grand Agra Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Level Contributor
222 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
3 of 5 bubbles Reviewed May 1, 2014

This hotel is pretty impressive, albeit showing its age a little with its rough edges. We only had one night here. Conveniently close by car to the Taj. The foyer is beautiful. The rooms are opulent. Wifi is paid and per device which was a bit of a pain. Meals were pretty expensive and a coke was $5AUD. I guess it's not cheap to run such a huge property. Breakfast was lovely and the staff here were very nice. I only found one younger guy at Reception to be friendly, the others not so much.

I would love to have seen the property when it first opened with the fountains going (they were all dry when we were there). It would have been magnificent!

Not a bad choice for a stay in Agra.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NicoleBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham_Grand, Manager at Orient Taj, responded to this review, May 2, 2014
Dear Guest,

Thank you for choosing to stay with Wyndham Grand, Agra and for sharing your experience on Trip Advisor.

We are pleased to know that you had a wonderful stay and were impressed with the setting of the property as well as quality of accommodation.

We will definately work on improving upon our negatives.

We look forward to the opportunity of welcoming you back.

Regards,

Wyndham Grand Agra Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guernsey
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed April 30, 2014 via mobile

The hotel itself is stunning and in a great location. Rooms very large and beautiful as well as lovely bathrooms. The swimming pool is fantastic. What lets this hotel down is the reception staff who don't seem that eager to help, often giving short one word answers and often picking up their phones mid conversation. The other main disappointment was the price of everything in the hotel. The food isn't great and the first evening we ate at their buffet. There is no prices for anything but we had one beer each and the price was over £50 which is a lot for what it was. The beers here are the most expensive you will find in India at 550 rupees. During our holiday we stayed in some top class hotels including the taj palace in Mumbai and this was more expensive than there! The second night we even went to the Oberoi down the road for dinner which was also cheaper and much tastier! When we asked for a taxi to the train station the front desk quoted a ridiculous price which we refused, went to the street and paid a quarter of what was asked by the hotel.

Stayed April 2014, traveled as a couple
Helpful?
Thank nurturegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham_Grand, Manager at Orient Taj, responded to this review, May 2, 2014
Dear Guest,

Thank you for choosing to stay with Wyndham Grand, Agra and for sharing your experience on TripAdvisor.

We are pleased to know that you had a wonderful stay and were impressed with the setting of the property as well as quality of accommodation. We will definitely work on improving upon our negatives.

We look forward to the opportunity of welcoming you back.

Regards,

Wyndham Grand Agra Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mangalore, India
1 review
5 of 5 bubbles Reviewed April 30, 2014

An Excellent Hotel and a beautiful property, the Hotel is designed around Mughal architecture with a center Garden and small palace complex housing 8 rooms each with their own secluded gardens for added privacy. You feel like you are truly staying at a Mughal palace. The rooms are spacious, and the service is good. The Pool is one of the biggest and best in Agra. The children's play area is very well planned. The staff attends to your needs all the time. Tried their best to make you feel comfortable. We reached Agra early in the morning and were given a room at 11:00 and rather than the regular chekin time of 2:00 pm. we really appreciate the extra effort the staff goes to accommodate us. 
But being a Star rated property there were issues that should not be there. Like the towels at the Pool were smelling of Spa oils and the attendant agreed that they borrowed the towels from the Spa.
The food at the Buffet was average though the spread was fairly good and covered 5 different cuisines. 

Wyndham Grand Agra........keep it up!!!

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amita182
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham_Grand, Manager at Orient Taj, responded to this review, May 2, 2014
Dear Guest,

Thank you for choosing to stay with Wyndham Grand, Agra and for sharing your experience on Trip Advisor.

We are pleased to know that you had a wonderful stay and were impressed with the setting of the property as well as quality of accommodation. We will definately work on improving upon our negatives.

We look forward to the opportunity of welcoming you back.

Regards,

Wyndham Grand Agra Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
1 review
5 of 5 bubbles Reviewed April 30, 2014

We have been there in April end. Just loved the property,rooms are well maintained fresh linen ,awesome lobby ,very good upkeep from housekeeping point of view,enjoyed a lot. Will definitely come back. Very courteous reception staffs, world class hospitality....loved it.Simply amazing is the word.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Agarwalk796
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham_Grand, Manager at Orient Taj, responded to this review, May 2, 2014
Dear Guest,

Thank you for choosing to stay with Wyndham Grand, Agra and for sharing your experience on Trip Advisor.

We are pleased to know that you had a wonderful stay and were impressed with the setting of the property as well as quality of accommodation.

We look forward to the opportunity of welcoming you back.

Regards,

Wyndham Grand Agra Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tidworth, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed April 30, 2014

This is a stunning hotel - it is visually fantastic. The food is also very good.

Unfortunately the reception staff are not friendly at all - its all men, who huddle together like schoolboys and joke or giggle -even when you, the customer, are waiting. We didn't feel at all at ease. The front of house desperately needs a sincere woman's touch.

It was a shame because this was a great hotel.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew-Tidworth-UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham_Grand, Manager at Orient Taj, responded to this review, May 2, 2014
Dear Guest,

Thank you for choosing to stay with Wyndham Grand, Agra and for sharing your experience on Trip Advisor.

We are pleased to know that you had a wonderful stay and were impressed with the setting of the property as well as quality of accommodation.

We are distressed by the fact that we could not come up to your expectations in some areas.

We apologize that services in different areas was not up to your expectation.

We have already shared your feedback with the team and assure you of exceeding your expectations whenever we get the chance to serve you again. Apologies for letting you down in certain aspects.

We look forward to the opportunity of welcoming you back.

Regards,

Wyndham Grand Agra Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Orient Taj

Property: Orient Taj
Address: Fatehabad Road, Agra 282006, India (Formerly Wyndham Grand)
Location: India > Uttar Pradesh > Agra
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #79 of 145 Hotels in Agra
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Orient Taj 4.5*
Number of rooms: 160
Official Description (provided by the hotel):
Wyndham Grand located in the city of Taj, has been built on 18 acres of land with a large frontage. A beautiful hotel property inspired by the intricacy of Mughal architecture with splendid lawns, fountains and ancient interiors that take you back to an era of emperors and princes with the modern facilities. A masterpiece of architecture it is built on ''Mughal Theme'' with world class modern hi-tech amenities. It is attracting global leisure & business Tourists. The royal ambience, the intricate craftsmanship and the beautiful landscape makes it the most preferred destination in the itinerary of tourists. A visual delight for holiday makers as it revives the grandeur of the Mughal Emperors.Wyndham Grand Agra is perfect for an extended break with its idyllic settings, perfect location and world–class amenities. The hotel has 160 spacious suites and rooms. It offers many leisure options, including a large swimming pool and a luxury spa. The hotel has a variety of dining options, The Orient Café, Jharokha, Pakhtoon, Zaiqa serve authentic Mughalai , Indian and international cuisines. While Mharo Gaon, the village theme speciality restaurant is one of the major attractions in the city. Experience the heavenly beauty of Agra in all its tranquil glory. Recreated and preserved to awaken and rejuvenate your senses … to make you experience pure bliss. We offer many facilities, such as:-• Agra’s largest swimming pool with a submerged Pool Bar • Al-Sehat (Spa), Gymnasium, Steam & Sauna• Ta-Dhin (Discotheque)• Kiddies Playground with slides• Lobby & Lounge • Conference & Banquet Halls • Banquet Lawns • Reception, Luggage Store & Travel desk• Wireless internet connectivity• Tennis Court/ Basketball court • Mughal Garden. Our rooms are well integrated with the following features:- Entertainment: • LCD TV with remote • DVD Player • Cable channels Bed Features: • Bed side electronic control panels • Telephone/ cordless • International direct dialling telephones lines Dining: • 24 hours room service • Minibar • Tea/Coffee maker Rooms Features: • Non-Smoking rooms • In-room amenities • Air conditioning • Direct dial telephone • Electrical outlet at desk level • Bathrobes • Bathroom amenities • Hair dryer • Safe • Bathroom telephone • High-speed internet access / WiFi (Surcharge) • Bathtub/shower • Iron and ironing board (On Request)• Minibar • Newspaper on request ... more   less 
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