Our family of 2 adults and 4 children (aged 17, 14 & twins 9 yrs) stayed in two rooms for one night. The hotel is truly beautiful with large rooms and lovely bathrooms. We had booked 2 rooms - a double with extra bed and twin with extra bed. This could not be accommodated unless we were in totally separate accommodation blocks which given the size of this hotel was a problem. We had to go with doubles for both rooms. We arrived just before lunch and although the rooms were ready for us to use, there was no extra beds. As we were going on a tour we asked at reception for these to be delivered before we got back for dinner. They were not there when we returned so asked again for delivery while we were at dinner. It was after 8:30pm when we returned from dinner and the beds were still not there. We had to ask a 3rd time for these and they still were not delivered until 8:55pm!! The hotel was not busy and the main gentleman at reception was dismissive of us from the moment we arrived to check in.
Breakfast and dinner were included and were both excellent. The restaurant staff were friendly and very attentive. The pool was beautiful and very clean with lovely pool towels. Wifi is charged for and can only be for one device.
When we walked into the stunning foyer of this hotel we were very excited to be staying here - it was disappointing that the service let it down.
- Official Description (provided by the hotel):
- Wyndham Grand located in the city of Taj, has been built on 18 acres of land with a large frontage. A beautiful hotel property inspired by the intricacy of Mughal architecture with splendid lawns, fountains and ancient interiors that take you back to an era of emperors and princes with the modern facilities. A masterpiece of architecture it is built on ''Mughal Theme'' with world class modern hi-tech amenities. It is attracting global leisure & business Tourists. The royal ambience, the intricate craftsmanship and the beautiful landscape makes it the most preferred destination in the itinerary of tourists. A visual delight for holiday makers as it revives the grandeur of the Mughal Emperors.Wyndham Grand Agra is perfect for an extended break with its idyllic settings, perfect location and world–class amenities. The hotel has 160 spacious suites and rooms. It offers many leisure options, including a large swimming pool and a luxury spa. The hotel has a variety of dining options, The Orient Café, Jharokha, Pakhtoon, Zaiqa serve authentic Mughalai , Indian and international cuisines. While Mharo Gaon, the village theme speciality restaurant is one of the major attractions in the city. Experience the heavenly beauty of Agra in all its tranquil glory. Recreated and preserved to awaken and rejuvenate your senses … to make you experience pure bliss. We offer many facilities, such as:-• Agra’s largest swimming pool with a submerged Pool Bar • Al-Sehat (Spa), Gymnasium, Steam & Sauna• Ta-Dhin (Discotheque)• Kiddies Playground with slides• Lobby & Lounge • Conference & Banquet Halls • Banquet Lawns • Reception, Luggage Store & Travel desk• Wireless internet connectivity• Tennis Court/ Basketball court • Mughal Garden. Our rooms are well integrated with the following features:- Entertainment: • LCD TV with remote • DVD Player • Cable channels Bed Features: • Bed side electronic control panels • Telephone/ cordless • International direct dialling telephones lines Dining: • 24 hours room service • Minibar • Tea/Coffee maker Rooms Features: • Non-Smoking rooms • In-room amenities • Air conditioning • Direct dial telephone • Electrical outlet at desk level • Bathrobes • Bathroom amenities • Hair dryer • Safe • Bathroom telephone • High-speed internet access / WiFi (Surcharge) • Bathtub/shower • Iron and ironing board (On Request)• Minibar • Newspaper on request ... more less
- Reservation Options:
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