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“Great looking hotel but with avg services”
Review of Orient Taj

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Orient Taj
Ranked #104 of 145 Hotels in Agra
Delhi
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great looking hotel but with avg services”
Reviewed February 13, 2014

Had come here with few clients of mine from Australia on motorcycles from Delhi. It was a great looking Heritage Hotel as it looks on the web-site but there were still some parts which were under repair or construction. Pretty nice and comfortable rooms but not very great service from the staff. The food was great, kudos to the chef.

Located in a good location and not very far away from the Taj Mahal. I could visit this Hotel again for its Heritage feel, ambience and food but hope they have improved on their services part.

Cheers!

Room Tip: I had stayed in their Premier Room, pretty comfortable and neat.
See more room tips
  • Stayed April 2013, traveled on business
    • Value
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Helpful?
Thank Psyrider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham_Grand, General Manager at Orient Taj, responded to this review, February 16, 2014
Dear Guest,

Thank you for choosing to stay with Wyndham Grand, Agra and for sharing your experience on Trip Advisor.

We are pleased to know that you had a wonderful stay and were impressed with the setting of the property as well as quality of accommodation. We will definately work on improving upon our negatives.

We look forward to the opportunity of welcoming you back.

Regards,

Wyndham Grand Agra Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Laguna Beach, CA
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 13, 2014

Hard to know where to begin with the horrible review of this dismal hotel. As an American, I am very familiar with the Wyndham brand and have stayed in many of their locations so I felt quite safe booking this property in Agra. What a mistake. The initial impression upon arrival was positive with wrought iron entry gates and a sweeping lobby and nice grounds. But check in was frightful with surly desk clerks who clearly hate their job. The room was dated and nothing was clean. Towels and sheets was worn and grey and there was an overall miasma of neglect. There was not a sense of customer care at all and we were merely an annoyance. PLEASE DO NOT STAY AT THIS HOTEL.

  • Stayed February 2014, traveled as a couple
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Helpful?
3 Thank VictoriaLagunaBeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham_Grand, General Manager at Orient Taj, responded to this review, February 16, 2014
Dear Guest,

Thank you for choosing to stay with Wyndham Grand, Agra and for sharing your experience on Trip Advisor.

We will definately work on improving upon our negatives but we just like to request you not to be so negative about any other hotel where you stay in the future and do not get complimentary upgrade as desired by you.

We look forward to the opportunity of welcoming you back.

Regards,

Wyndham Grand Agra Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Agra hotels

Jaipur, India
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 13, 2014

Don't be fooled by the entrance way or the gardens, this hotel is a miserable place to stay. Had to fight with the front desk for a extra key. The concierge refused to make a reservation for dinner outside the hotel. Internet was non-functional with promises to fix which were never fulfilled. Room was filthy and very worn, everything smelled dirty. Management was rude and did not care if you had a problem. This must be a bad place to work because the usual buoyant Indian workers were as miserable as the guests.

Indian patrons were outraged at the service and we had to wait in a line to complain. No apologies, no remedies just surly indifference. I have traveled the world many times over and I am generally tolerant of individual behavior but his is a world class disaster that is the responsibility of the management, who really don't care.

  • Stayed February 2014, traveled as a couple
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Helpful?
1 Thank Enzo1586
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham_Grand, General Manager at Orient Taj, responded to this review, February 16, 2014
We would not like to give a fresh revert as the revert has been done in the previous review and the reviewer is the same.

Regards,

Wyndham Grand agra Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed February 13, 2014

To whom it may concern.
Dear team Expedia,
I stayed in Wyndham Grand Agra on the night of 5th of February 2014 for one night (Itin#11425270002). I would like to raise some issues which I faced during my stay, which I also raised to the senior management of the hotel.
The minor issues I faced during my stay are –
· As we are on a road trip I called hotel and asked them to help me with directions to find the hotel as we were coming from Jaipur, we spoke to two different members of staff who gave us different directions resulting in two hours of going around looking for hotel.
· Once reached hotel around 9:00 pm we were given room 145 in Birbal court, as you can see the room was booked for three adults there was no extra bed in the room. Which was arranged when we asked the person who was checking us in, the condition of the bed was so disgusting, no star hotels or I would say government hospitals in India have better beds (picture attached). There was a nail hanging out of it as well.
· There was only one bathrobe (called to get other two, one came with two stains on it), two towels (called again for them), no slippers (came with bathrobes), no room service menu (called twice to get it, the condition was awful pages hanging out of the menu) and no shower gel in the room (never got it).
· Only iron board no iron, have to call again.
· Bed side lamp was wobbling.
· Blocked bath tub.
Major issues –
· Major security issue – door of the room not self locking.
· Bathroom ceiling was damp from few places.
· Bad condition of mirrors in the bath room.
· Mould growth was visible in the bathroom ceiling.
· Room walls were damp as well.
· Also found a scarf of previous guest in the room.
· Found massive amount of dust and hairs under the bed while looking for my slippers.
· The writing kit was in a really bad condition, someone steeped on it as it had a foot print on it.
· There were stains on the curtains as well.
· The water glasses provided in bathroom had toothpaste at the bottom.
We came across the above mentioned issues in the morning as we were tired in the night and went to sleep after dinner.
When I mentioned the issues to the management in morning they thanked me for feedback. I requested them to extend my stay for one night on complementary basis as the room was really disappointing, in first they agreed and we went for sightseeing but latter they said they can’t extend it and can only offer me a lunch, at this point I requested for a refund for my stay as I paid for five star hotel, I was informed that they can’t do a refund as the room was prepaid through Expedia.

  • Stayed February 2014
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Helpful?
3 Thank Lovejit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham_Grand, General Manager at Orient Taj, responded to this review, February 16, 2014
We would not like to apologise or give any reasonings for any of the points mentioned by the gentleman but just would like to state that this is really quite unfortunate that when one of our nationals goes and settles abroad in the hospitality industry, he thinks that we in our country can be taken for granted. We understand and admit that being humans we also are not perfect but when things are planned to get complimentary rooms and meals we definately cannot be taken for granted. The reason why we have mentioned that things are planned because on arrival the gentleman had asked for late departure till midnight which was politely refused and then the guest himself had said we will see.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beijing, China
Level 6 Contributor
111 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed February 9, 2014

Although it is a 5 star, it is closer aligned with a 4 star in America, based on the rooms and services. The hotel itself are beautiful, the grounds are great for walking, and the pool is outstanding. As for the rooms, they are large and nicely decorated, but the bathrooms are small, dated, and shower bathtub design is more 3 star than 5. We were there when it was colder our, 15-20 degrees celsius, so we had to ask for a space heater just to get the chill out of the room, there is no central heat. The floors are marble and can get a little cold. While we were there none of the fountains were running, all were almost empty, would have loved to see them run and lit up at night. The buffet is ok, same food everyday, and as others mentioned, stale pastries, but the staff was awesome during our stay. They constantly cleaned up the table, provided coffee, and even put a plate together with a traditional Indian breakfast for me to try, which I enjoyed.

All in all a nice place, although the gym is lacking and a little musty. For Agra, comparatively, it is a nice place, but you will not be able to access anything local without a car or tuk-tuk.

  • Stayed February 2014, traveled with family
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Helpful?
Thank Knimbrod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham_Grand, General Manager at Orient Taj, responded to this review, February 10, 2014
Dear Guest,

Thank you for choosing to stay with Wyndham Grand, Agra and for sharing your experience on Trip Advisor.

We are pleased to know that you had a wonderful stay and were impressed with the setting of the property as well as quality of accommodation and service. We will definately work on improving upon our negatives.

We are committed to consistently providing warm and efficient service to our guests and their appreciation is our greatest reward.

We look forward to the opportunity of welcoming you back.

Regards,

Wyndham Grand Agra Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
Level 5 Contributor
48 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed February 9, 2014

The first thing that you notice about the hotel is the architecture. Very well crafted and authentically Mughal ! The lobby is spacious and clean. The rooms are a good mixture of old world Mughal style blended with modern amenities. On the flipside; the air conditioning was poor. The cooling was ineffective and also the rooms dont have balconies or windows that open and give access to fresh air. The resturants, the lawns, the pool, breakfast service and the service wer good.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AkshayGN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham_Grand, General Manager at Orient Taj, responded to this review, February 10, 2014
Dear Guest,

Thank you for choosing to stay with Wyndham Grand, Agra and for sharing your experience on Trip Advisor.

We are pleased to know that you enjoyed your stay and were impressed with the setting of the property as well as quality of accommodation and service. We are also apologetic to the fact that we let you down in certain areas, the same has been taken up with the concerned team members and we will definately work on improving so that we are able to exceed your expectations on your next visit.

We look forward to the opportunity of welcoming you back.

Regards,

Wyndham Grand Agra Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Centurion, South Africa
Level 3 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 7, 2014

My husband and my stay and Wyndham Grand was great. The grounds are beautiful and rooms and well kept. The bathrooms are slightly older spotting some 80's style. The breakfast was very good. The delicatessens could be varied from day to day, however they were tasty. One recommendation would be to not play the same christmas CD over and over during December.

We got a lovely lunch box from the kitchen before we left on our train trip. Maybe ask for specific items to be included in a lunch box as they do struggle to come up with it themselves.

The spa only has one or two persons working at a time. So book in advance so they can sort out who will be assisting you.

  • Stayed December 2013, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Sangsd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamGrand, General Manager at Orient Taj, responded to this review, February 8, 2014
Dear Guest,

Thank you for choosing to stay with Wyndham Grand, Agra and for sharing your experience on Trip Advisor.

We are pleased to know that you had a wonderful stay and were impressed with the setting of the property as well as quality of accommodation. We will definately work on improving upon our negatives.

We look forward to the opportunity of welcoming you back.

Regards,

Wyndham Grand Agra Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Orient Taj

Property: Orient Taj
Address: Fatehabad Road, Agra 282006, India (Formerly Wyndham Grand)
Location: India > Uttar Pradesh > Agra District > Agra
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #104 of 145 Hotels in Agra
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Orient Taj 4.5*
Number of rooms: 160
Official Description (provided by the hotel):
Wyndham Grand located in the city of Taj, has been built on 18 acres of land with a large frontage. A beautiful hotel property inspired by the intricacy of Mughal architecture with splendid lawns, fountains and ancient interiors that take you back to an era of emperors and princes with the modern facilities. A masterpiece of architecture it is built on ''Mughal Theme'' with world class modern hi-tech amenities. It is attracting global leisure & business Tourists. The royal ambience, the intricate craftsmanship and the beautiful landscape makes it the most preferred destination in the itinerary of tourists. A visual delight for holiday makers as it revives the grandeur of the Mughal Emperors.Wyndham Grand Agra is perfect for an extended break with its idyllic settings, perfect location and world–class amenities. The hotel has 160 spacious suites and rooms. It offers many leisure options, including a large swimming pool and a luxury spa. The hotel has a variety of dining options, The Orient Café, Jharokha, Pakhtoon, Zaiqa serve authentic Mughalai , Indian and international cuisines. While Mharo Gaon, the village theme speciality restaurant is one of the major attractions in the city. Experience the heavenly beauty of Agra in all its tranquil glory. Recreated and preserved to awaken and rejuvenate your senses … to make you experience pure bliss. We offer many facilities, such as:-• Agra’s largest swimming pool with a submerged Pool Bar • Al-Sehat (Spa), Gymnasium, Steam & Sauna• Ta-Dhin (Discotheque)• Kiddies Playground with slides• Lobby & Lounge • Conference & Banquet Halls • Banquet Lawns • Reception, Luggage Store & Travel desk• Wireless internet connectivity• Tennis Court/ Basketball court • Mughal Garden. Our rooms are well integrated with the following features:- Entertainment: • LCD TV with remote • DVD Player • Cable channels Bed Features: • Bed side electronic control panels • Telephone/ cordless • International direct dialling telephones lines Dining: • 24 hours room service • Minibar • Tea/Coffee maker Rooms Features: • Non-Smoking rooms • In-room amenities • Air conditioning • Direct dial telephone • Electrical outlet at desk level • Bathrobes • Bathroom amenities • Hair dryer • Safe • Bathroom telephone • High-speed internet access / WiFi (Surcharge) • Bathtub/shower • Iron and ironing board (On Request)• Minibar • Newspaper on request ... more   less 
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