Beautifully grand hotel with large and spacious rooms. Our initial room smelled a little funky and the staff promptly moved us to a new room without issues.
Location is central to get everywhere you need.
Staff were all super friendly and patient; however, it seems that they are still muddling to figure out their systems and processes. While checking in, the key programming wasn't working properly, so they let us into rooms with their master while they figured it out. Once keys were ready, they only worked 1/4 times with a requisite trip back to the front desk for help (good thing it isn't too far).
Internet is a bizarre experience where they hand deliver a code and type it into your computer. TV needed 2 technicians to get working. The IT department was having to work overtime during our stay.
Luggage handling was a bit of a confusion where they don't have a proper process for matching bags to guests. So the poor fellow goes from room to room asking you to pick out your bag from his heaped cart. We finally went to seek him out to proactively retrieve our bags (after 1hr) while he was on his room to room guest hunt.
The upstairs cafe is lovely to look at. As for food an service: make sure to build time into your visit as they figure out how to boil water for tea. Even the ready-made cakes that I could spot in the glass case took forever to bring the 10 feet to our table. It's a good thing we are patient people, as grouchier travelers may have had melt downs if they were hungry or thirsty.
All in all - you get what you pay for. The accommodations are beautiful if that is what you are looking for and have loads of time to spend there waiting. So, build in the time on your schedule for the kinks in the different processes and systems to be ironed out. When they get it all sorted, the Wyndham will be a great place to stay for both accommodations and service. Until then, it doesn't quite live up to its star rating.
The other half of our group stayed at the ITC, which is just as nice (if not nicer) and they seemed to have their services all figured out. We went there for our breakfast after visiting the Taj, given our guide's recommendation and the fact that we didn't want a repeat of our cafe experience (even though breakfast was included in our rate).
- Official Description (provided by the hotel):
- Wyndham Grand located in the city of Taj, has been built on 18 acres of land with a large frontage. A beautiful hotel property inspired by the intricacy of Mughal architecture with splendid lawns, fountains and ancient interiors that take you back to an era of emperors and princes with the modern facilities. A masterpiece of architecture it is built on ''Mughal Theme'' with world class modern hi-tech amenities. It is attracting global leisure & business Tourists. The royal ambience, the intricate craftsmanship and the beautiful landscape makes it the most preferred destination in the itinerary of tourists. A visual delight for holiday makers as it revives the grandeur of the Mughal Emperors.Wyndham Grand Agra is perfect for an extended break with its idyllic settings, perfect location and world–class amenities. The hotel has 160 spacious suites and rooms. It offers many leisure options, including a large swimming pool and a luxury spa. The hotel has a variety of dining options, The Orient Café, Jharokha, Pakhtoon, Zaiqa serve authentic Mughalai , Indian and international cuisines. While Mharo Gaon, the village theme speciality restaurant is one of the major attractions in the city. Experience the heavenly beauty of Agra in all its tranquil glory. Recreated and preserved to awaken and rejuvenate your senses … to make you experience pure bliss. We offer many facilities, such as:-• Agra’s largest swimming pool with a submerged Pool Bar • Al-Sehat (Spa), Gymnasium, Steam & Sauna• Ta-Dhin (Discotheque)• Kiddies Playground with slides• Lobby & Lounge • Conference & Banquet Halls • Banquet Lawns • Reception, Luggage Store & Travel desk• Wireless internet connectivity• Tennis Court/ Basketball court • Mughal Garden. Our rooms are well integrated with the following features:- Entertainment: • LCD TV with remote • DVD Player • Cable channels Bed Features: • Bed side electronic control panels • Telephone/ cordless • International direct dialling telephones lines Dining: • 24 hours room service • Minibar • Tea/Coffee maker Rooms Features: • Non-Smoking rooms • In-room amenities • Air conditioning • Direct dial telephone • Electrical outlet at desk level • Bathrobes • Bathroom amenities • Hair dryer • Safe • Bathroom telephone • High-speed internet access / WiFi (Surcharge) • Bathtub/shower • Iron and ironing board (On Request)• Minibar • Newspaper on request ... more less
- Reservation Options:
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