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“Best in Class, Stands out from Rest”
Review of Orient Taj

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Orient Taj
Ranked #106 of 143 Hotels in Agra
New Delhi, India
Level 3 Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Best in Class, Stands out from Rest”
Reviewed July 4, 2013

What a place, truly the best in class among various other good 5* options available in the city of Taj and a steal deal currently running on account of summer season

Spacious/clean rooms, brilliant multiple dinning outlets, excellent conferencing outlets, very very lavish lawns, enjoyable pool with a deck bar, very hip night club, luxury spa, more games for kids then they can possibly handle on a vacation and you don't need anything more to have a fun filled stay with them

The buffet Bf spread at the restaurant was so huge with almost 50 dishes to choose from makes you feel like dinning out of a royal spread and you can easily spend couple of hours over BF and still may not end up eating everything up for grabs

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jeevanjagga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamGrand, General Manager at Orient Taj, responded to this review, July 10, 2013
Dear Guest,

Thank you for choosing to stay with Wyndham Grand, Agra and for sharing your experience on Trip Advisor.

We are happy to know that you had a overall wonderful stay and were impressed with the setting of the property and quality of accommodation and service.

We sincerely appreciate your compliments. We are committed to consistently providing warm and efficient service to our guests and their appreciation and acknowledgement is our greatest reward.

We would like to thank you for giving us the opportunity of being of service to you during your recent visit to Agra and look forward to the opportunity of welcoming you back.

Thank you,

Yours sincerely,

Wyndham Grand Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Lisbon, Portugal
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 2, 2013

I stayed here 1 night to exile myself a little bit from real india. the room was really spacious and comfortable. great pool and great gardens. For the price i payed a great hotel. Nevertheless, it´s not near the Taj and doesn´t offer a free drop off/pick up service. The internet is not free too, and after pay a big amount (for indian standards), there was no signal in the room.
Nobody receive me with drink or even tea, so if you look for comfort, go to Wyndham but don´t expect to get much more than that...

  • Stayed June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cristovao1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamGrand, General Manager at Orient Taj, responded to this review, July 3, 2013
Dear Guest,

Thank you for choosing to stay with Wyndham Grand, Agra and for sharing your experience on Trip Advisor.

We are happy to know that you had a overall wonderful stay and were impressed with the setting of the property and quality of accommodation and service. We will definately work on improving where ever we require to.

We would like to thank you for giving us the opportunity of being of service to you during your recent visit to Agra and look forward to the opportunity of welcoming you back.

Thank you,

Yours sincerely,

Wyndham Grand Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level 5 Contributor
96 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed July 2, 2013

The hotel was a good change when compared to earlier stays at the Radisson/Mughal. The property is built over a vast area and is well maintained. The rooms are well maintained and neat/tidy. Air conditioning is comfortable and continuous. Power back up is good.

Food is very nice and the break fast spread is also a treat. Staff are cooperative and helpful. Keep it Up Wyndham.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sunilminocha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamGrand, General Manager at Orient Taj, responded to this review, July 2, 2013
Dear Guest,

Thank you for choosing to stay with Wyndham Grand, Agra and for sharing your experience on Trip Advisor.

We are happy to know that you had a overall wonderful stay and were impressed with the setting of the property and quality of accommodation and service. We will definately work on improving where ever we require to.

We sincerely appreciate your compliments. We are committed to consistently providing warm and efficient service to our guests and their appreciation and acknowledgement is our greatest reward.

We would like to thank you for giving us the opportunity of being of service to you during your recent visit to Agra and look forward to the opportunity of welcoming you back.

Thank you,

Yours sincerely,

Wyndham Grand Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurugram (Gurgaon), India
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 1, 2013

The header sums up my experience of this hotel! it was my wife's birthday and it was on a friday! So we planned our trip to Agra, giving ourselves enough time to enjoy a lazy yet fun weekend exploring Agra.
We checked up tripadvisor and also friends and family about the property and they all had the same thing to say.. looks grand but that is where the buck stops. And i should have taken their advise a little more seriously.
I decided against all the opinions and went ahead with my booking between 28th and the 30th of June 2013.
The place is exactly what the picture suggests opulent and all glitter but scratch the surface for some service and you know its all hollow and mindless..beyond the images the place has little to offer and is utterly hopeless.
The room is full of oversized furniture, infact the property is full of it, the bathrooms are basic, toiletries are minimal and the bath linen is off white at best! (called for a change everyday).

Yes they gave us a free cake for my wife's birthday! (after we told them why were there) but they lack the basic element of courtesy and service for a space they claim to be 5 star or even simple premium.

The service staff be it room service, restaurants or just someone you walk by is absolutely clueless and lack hospitality. The Hotel is severely understaffed, you see bell boys, waiters and reception staff always scampering and trying to help too many people together.
and atleast 4 times i was told the staff is eating lunch/breakfast/dinner and hence will take time to serve me!! (what a ridiculous excuse to tell a guest in your hotel)

A few instances that particularly cheezed me off.

1) We were asked to park our car and pick up our car despite the valet parking as the staff was eating lunch/dinner/breakfast. We also were asked to locate the car from a huge parking as they had little clue it was parked.
2) it took them 45 mins to serve us a bottle of beer as the room service staff was having lunch. The beer once it arrived was warm and the waiter opened the bottle without checking with us. We asked him to replace the bottle and it took another 20 minutes for that. so 60 minutes for a bottle of beer. The room fridge did not have any in the first place.
3) The swimming pool is not well maintained. I cut my underfoot quite badly because of broken tiles in the pool and basic first aid took 15 minutes to arrive, was made to do with ice from the pool side bar and tissues till aid arrived. no doctor on call, no apologies, only a lot of fear among the staff that i would report the poorly maintained pool and create a ruckus. (which i did not then) The shocker was when asked us back for a tube of ointment which they had provided us on check out. (clearly uncool and uncalled for)
4) The spa is damp and poorly kept. it smells weird and its priced for the kings! a big no!!
5) Room service is very steep and restrictive since you know the food comes in really late and cold.
5) The general quality of the staff is extremely poor and they severely lack basic training befitting a 5 star property they claim to be. The junior staff and some of reception guys can neither understand your request or communicate confidently. Never expect them to say cheerful 'yes' to anything that you request for! there is either an excuse or a whining delay in the service! You feel bad for the serving staff at the restaurants as they are simply running around and are attending to angry guests for not being served promptly.

This is just a space for office offsites and destination weddings! a resort with limited services no matter whatever they claim!

Just spend a little extra and book a real 5 star space! This city knows its hospitality very well treats its tourists very well. You can see that on the roads, among the guides and even the hole in the wall eateries that you may choose to go to. lack of it from a space like this is absolutely inexcusable!

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SaugatS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamGrand, General Manager at Orient Taj, responded to this review, July 3, 2013
Dear Guest,

Would just like to Thank You first of all for choosing to stay with us & celebrate the special occasion inspite of so many negative feedbacks which you received from your family & friends. Of course we are appalled and distressed to read your totally negative feedback.

You were kind enough to call for room linen change everyday but would just like to let you know that even if a guest doesn’t request us for room linen change, we still do it on a daily basis. Of course we agree the bathrooms and other amenities get better with higher categories and in the base category the amenities are also as per that category.

Really sorry to acknowledge that we did not provide a cake till the time we did not get to know that it is your wife’s birthday but hope you will understand that till the time we do not have information we do not assume.

Would just like to tell you that the hotel is not understaffed but whenever any staff notices any guest requiring any help they do try and help all of them. What also surprises us that how come your requests for any assistance coincided with the meal timings of the staff and they always had to make you wait but really admire your patience inspite of all this as well as waiting for 60 minutes for a beer !!!!!

Really sorry also that you had to park and retrieve your car also as that also clashed again with the staff meal timings & as per your indication, they had gone all together again. Also they should have checked with you where you had parked instead of telling that they did not know where you had parked it.

Your concern for the staff still shows through as you had mentioned that they do not understand or communicate, they always had a excuse but still you felt bad for them as they were running around attending to angry guests.

We are sorry we are not responding to each point as our response already seems too long but we will definitely work on improving ourselves as guided by you.

Best Regards,

Wyndham Grand Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Agra hotels

New Delhi
Level 3 Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed June 30, 2013

Well to start with, the Hotel is not just a hotel. Its actually a living fort. Woww is the first word that comes out of your mouth once you step into the hotel. Such a warm welcome and getting personally escorted to the room gives a great feeling.

The rooms are big, neat and clean and the service was prompt. Staff is excellent. The best part is the evening view when the fountains are turned on. Such a marvelous feeling it is to sit there and feel royal. Watch out for the timings. The fountains timings are 1930 to 2000 only.
Dont miss this view.

Coming onto food, its more focused on foreigners. Keeping it as mild as possible.
So if you are a north Indian, make sure you tell your taste before placing an order.

I would love to visit this hotel again. Its worth spending every penny here.

Room Tip: Prefer taking the rooms facing towards the garden on the first floor
See more room tips
  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mgulati_19nov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamGrand, General Manager at Orient Taj, responded to this review, July 2, 2013
Dear Guest,

Thank you for choosing to stay with Wyndham Grand, Agra and for sharing your experience on Trip Advisor.

We are happy to know that you had a overall wonderful stay and were impressed with the setting of the property and quality of accommodation and service. We will definately work on improving where ever we require to.

We sincerely appreciate your compliments. We are committed to consistently providing warm and efficient service to our guests and their appreciation and acknowledgement is our greatest reward.

We would like to thank you for giving us the opportunity of being of service to you during your recent visit to Agra and look forward to the opportunity of welcoming you back.

Thank you,

Yours sincerely,

Wyndham Grand Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delhi
1 review
Reviewed June 29, 2013

I booked this Hotel after seeing beautiful pictures on Hotel website. Me & my family was so impressed from staff behaviour specially FRONT OFFICE & SPA staff. Hotel services are really fantastic. We had breakfast in Zaika restaurent & Food in Zaika was really tasty.
We will love to stay again in Wyndham Agra.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brock_lesnar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamGrand, General Manager at Orient Taj, responded to this review, June 30, 2013
Dear Guest,

Thank you for choosing to stay with Wyndham Grand, Agra and for sharing your experience on Trip Advisor.

We are happy to know that you had a overall wonderful stay and were impressed with the setting of the property and quality of accommodation and service.

We sincerely appreciate your compliments. We are committed to consistently providing warm and efficient service to our guests and their appreciation and acknowledgement is our greatest reward.

We would like to thank you for giving us the opportunity of being of service to you during your recent visit to Agra and look forward to the opportunity of welcoming you back.

Thank you,

Yours sincerely,

Wyndham Grand Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jaipur, India
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 27, 2013

The Wyndham Grand Agra does what it says it will do. A simple traditional style with service and hospitality to match. The staff are courteous and helpful. We arrived at 06:00 and were given our room an hour later. Food quality is good with service. Overall a great hotel and a wonderful stay

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank georgian2186
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamGrand, General Manager at Orient Taj, responded to this review, June 29, 2013
Dear Guest,

Thank you very much for staying with us and taking out time to share your feedback on tripadvisor.

Your positive words and appreciation for the hotel as well as the team members really make us feel proud of ourselves and motivate us to work harder.

Just to keep you informed our normal check in time is 2 pm and check out time is noon but your friend who had made the reservation wanted to make sure that you had an excellent journey therefore made extra payment for that early check in.

Hope to have you back with us soon.

Best Regards,

Wyndham Grand Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Orient Taj

Property: Orient Taj
Address: Fatehabad Road, Agra 282006, India (Formerly Wyndham Grand)
Location: India > Uttar Pradesh > Agra District > Agra
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #106 of 143 Hotels in Agra
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Orient Taj 4.5*
Number of rooms: 160
Official Description (provided by the hotel):
Wyndham Grand located in the city of Taj, has been built on 18 acres of land with a large frontage. A beautiful hotel property inspired by the intricacy of Mughal architecture with splendid lawns, fountains and ancient interiors that take you back to an era of emperors and princes with the modern facilities. A masterpiece of architecture it is built on ''Mughal Theme'' with world class modern hi-tech amenities. It is attracting global leisure & business Tourists. The royal ambience, the intricate craftsmanship and the beautiful landscape makes it the most preferred destination in the itinerary of tourists. A visual delight for holiday makers as it revives the grandeur of the Mughal Emperors.Wyndham Grand Agra is perfect for an extended break with its idyllic settings, perfect location and world–class amenities. The hotel has 160 spacious suites and rooms. It offers many leisure options, including a large swimming pool and a luxury spa. The hotel has a variety of dining options, The Orient Café, Jharokha, Pakhtoon, Zaiqa serve authentic Mughalai , Indian and international cuisines. While Mharo Gaon, the village theme speciality restaurant is one of the major attractions in the city. Experience the heavenly beauty of Agra in all its tranquil glory. Recreated and preserved to awaken and rejuvenate your senses … to make you experience pure bliss. We offer many facilities, such as:-• Agra’s largest swimming pool with a submerged Pool Bar • Al-Sehat (Spa), Gymnasium, Steam & Sauna• Ta-Dhin (Discotheque)• Kiddies Playground with slides• Lobby & Lounge • Conference & Banquet Halls • Banquet Lawns • Reception, Luggage Store & Travel desk• Wireless internet connectivity• Tennis Court/ Basketball court • Mughal Garden. Our rooms are well integrated with the following features:- Entertainment: • LCD TV with remote • DVD Player • Cable channels Bed Features: • Bed side electronic control panels • Telephone/ cordless • International direct dialling telephones lines Dining: • 24 hours room service • Minibar • Tea/Coffee maker Rooms Features: • Non-Smoking rooms • In-room amenities • Air conditioning • Direct dial telephone • Electrical outlet at desk level • Bathrobes • Bathroom amenities • Hair dryer • Safe • Bathroom telephone • High-speed internet access / WiFi (Surcharge) • Bathtub/shower • Iron and ironing board (On Request)• Minibar • Newspaper on request ... more   less 
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