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“Rediscover the meaning of service”

Aashiyaana (in Gateway hotel)
Ranked #240 of 272 Restaurants in Agra
Cuisines: Indian, Asian
More restaurant details
Restaurant details
Good for: Families with children
Dining options: Breakfast, Dinner, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
Hyderabad
Level Contributor
31 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“Rediscover the meaning of service”
5 of 5 bubbles Reviewed August 3, 2014

We stopped to have a quick lunch at The Gateway Hotel in Agra and went to the coffee shop (its called GAD now). We were roaming all day and hence didn't want to stuff ourselves. Had a paneer dish and some rotis/naan to go with it. The food was very good as you would expect but what made this a memorable experience was the service.

The staff at the restaurant were not the usual bright-eyed 20-something that you find in most hotels. They seemed to be from the colonial days - men in their mid 40s and 50s but their manner and their service was simply superb! They were helpful without being over-enthusiastic, they were responsive without being noticed and they were friendly without trying to impress. We were there for only 30 minutes but they managed to make it a memorable experience that we will remember.

Hats off to the staff at The Gateway Hotel for getting it right by sticking to the basics.

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Copare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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38 reviews from our community

Visitor rating
    14
    15
    6
    3
    0
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Granada, Spain
Level Contributor
174 reviews
107 restaurant reviews
common_n_restaurant_reviews_1bd8 122 helpful votes
“Now Called GAD (Gateway All Day)”
3 of 5 bubbles Reviewed March 22, 2014

Somewhat deceptive as it closes after breakfast and lunch. We found the buffet breakfast selection adequate, but the á la carte dining experience was less impressive. Our meals were overcooked and the service was not very attentive. Perhaps the Dinner Buffet would have been a better option but my wife does not eat spicy food. The wine list, however, was impressive.

Visited February 2014
Helpful?
1 Thank Graham R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level Contributor
496 reviews
259 restaurant reviews
common_n_restaurant_reviews_1bd8 197 helpful votes
“Good solid lunch buffet”
4 of 5 bubbles Reviewed December 15, 2013 via mobile

We were brought here after a tour of the Taj Mahal. Lunch was included. We were offers the buffet. They were very kind and service was good. There were choices for everyone, Indian vegetarian, curry chicken, rice, soup, breads salads and an Asian noodle dish. Nice selection of desserts. Something for everyone! Beautiful hotel and nice view of the garden. We were pleased.

Helpful?
2 Thank loribob67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaipur, India
Level Contributor
88 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 59 helpful votes
“Great ambience for a poolside dinner”
4 of 5 bubbles Reviewed December 8, 2013

The food is very delicious and a varied spread Liquor to your taste The outdoor temperatures were just right and the heating made it all comfortable Just watch out for the dew.

Visited December 2013
Helpful?
1 Thank drrakeshbhargava
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucknow, India
Level Contributor
7 reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“Second best place in Agra after Taj Mahal”
5 of 5 bubbles Reviewed April 17, 2013

I went in Gate way with high expectations and truly I was thoroughly satisfied in fact more than satisfied.The location is in the heart of city. the staff is more than courteous and the food is delicious.I went with my wife and 2 and half years son and ordered for food.The staff seeing a baby with us started getting us complimentary food like salads and soup for him which really touched us.We had to make our son eat which takes some time.The staff realised it and before we started eating the waiter came and took the food by himself to serve us a hot meal.Therewas nothing eggless for desert in the Menu still the staff made us something innovative for the kid.I tell you its a 10 out of 10 place to visit.

  • Visited March 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank sukesh_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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