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“Probably the worst choice i made”

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FabHotel Khems Ooty
Bangalore
Level 6 Contributor
246 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
“Probably the worst choice i made”
Reviewed January 23, 2013

One of those instances where i chose the hotel based on ratings I saw at Trip Advisor (TA) and the hotel turned out to be far far different from what I anticipated. Frankly, my family felt that this was the worst hotel they had ever stayed in.

When I booked this, the hotel was rated amongst the top 10 as per TA, When we saw it, we wondered if it was among the top 10 or bottom 10! The hotel, while in the center of the city, was in a very narrow road and rather difficult to access. While the hotel claims there is sufficient parking for cars, that is a joke! Less than 3 cars can park in their premises - rest are to park on the road.

I had booked one of the better category rooms (as per the hotel ads) but the room was pathetic - dirty, small, smelly, stained curtains etc. We immediately asked for a change of room and were shown one of the newly renovated rooms but, of course, were asked to pay more! My guess - a money-making scheme.

Other than a restaurant, there is nothing else in the hotel - no gym, pool etc. The restaurant was like the rooms - old and worn. Service was surprisingly fast though! BF has limited choices.

My recommendation - you can find plenty of better hotels in Ooty.

Room Tip: There are no good rooms! At least, none that we saw.
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  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rajeshkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khems, Manager at FabHotel Khems Ooty, responded to this review, February 5, 2013
Dear "rajeshkk"

We thank you for your review on Tripadvisor & giving feedback on our property.

We are extremely disappointed you were not satisfied during your stay with us.

.I have tried to re check your reservation and sent an email to you regarding the same, However Your response was : " It was in May 2012 - dont remember the room nos "

As for what your review states :

1. Parking - We have parking space for upto 10 cars easily, 6 in our car park and another 4 under ground, which I guess You did not notice.

2. I am not sure as to which adverts you are talking about in your review as we have not run any advertisements on any platform.

3. You had probably booked through an online portal which only offers Budget Rooms, Our Superior Rooms are in no way as described by you - "dirty, small, smelly " .

4. I am not sure what source you have looked upon as we never have mentioned we have a "gym, pool " on any information outlet.

5. Our renovated room would obviously cost more than the non renovated ones.

6. I can guarantee at our price range you will not find better accommodation.

Once again I hope this answers all your queries.

We look forward to seeing you in this side of the World soon.


Regards,

Anil Lal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
Bengaluru, India
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 21, 2012

I stayed at the hotel for 3 days with my wife and it was a very comfortable stay. I found the staff to be very friendly, and they allowed us to check in at 7.30 am, even though the check-in time was 12 noon. Hotel Khems' own restaurant called "Memory Lane" offered awesome food, tasty but less spicy, so if you're health conscious you will love the food here. We had the food for 3 days and there was no stomach problem at all. Location wise the hotel is in proximity to the railway station, bus stop, auto stand, Rose Garden, and Botanical Garden. It's also close to HDFC ATM and Canara Bank ATM. The hotel is not on the main road, so we could enjoy a good night's sleep after a busy day, with no noises to bug us. It's a safe and secure hotel for women, and all the male staff are very well mannered.

Room Tip: Before check-in, find out what size room is offered to you.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank smweb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khems, Manager at FabHotel Khems Ooty, responded to this review, October 23, 2012
Dear "smweb"

We thank you for your review on Tripadvisor & helping other customers choose our property.

We Hope you have taken fond memories of Ooty with you.

We look forward to seeing you in this side of the World soon.

Regards,

Anil Lal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bangalore
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 30, 2012

This is a good hotel in terms of hospitality and behaviour of stuffs. We (4 persons) stayed in the hotel for just one night. The hotel have to renovate a lot. Everything is old , specially toilets. I have no idea about the 1st floor but 2nd floor really needs renovation. The location is good and hot water was available in the morning. The hotel person informed us that the restaurent is close on that night because some big group has booked, so for other customers it is not opened. Dear sir, I believe all customers should get same treatement. After whole day travel we were tired and expected to have dinner in hotel itself.
I will not visit this hotel or recomend if it is not undergoing renovation soon. I am happy with the hotel stuffs, reasonable price and good location.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sabyasachikazi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khems, Manager at FabHotel Khems Ooty, responded to this review, October 23, 2012
Dear "sabyasachikazi"

We thank you for your review on Tripadvisor.

Thanks for the feedback on your stay with us.

We are disappointed on the fact you were not fully satisfied during your stay with us.

I'm delighted to inform you that the first floor rooms are getting rave reviews and we look to follow the similar pattern to our 2nd and 3rd floors soon. But as we invest more into the property this would in turn raise the prices and for rates of below Rs.1000/ for a Budget Room majority of our guests term our existing rooms as True Value For Money.

As for Dinner not being available, I apologize for the same as our Kitchen was being utilized for a group and it was not possible to provide the normal menu as well as we had numerous people at the restaurant. We would only have not met your standards on the food that is why we could not have served up on that night.

I would like to take this opportunity to invite you to come experience the new rooms and give us your feedback on the same.

Our service staff would like to thank you for your appreciation towards service extended towards you.

We look forward to seeing you in this side of the World soon.

Regards,

Anil Lal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level 4 Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 25, 2012

It was a nice stay. The room condition was not very satisfactory, but still, they provided whatever necessary. The hot water timing is a concern there, and the ventilation is also not much smooth. The main advantage is that the hotel is located very near to the rose garden. What I think is, this hotel had been renovated on an existing old structure. The service is a bit sluggish. If you want to explore Ooty and stay in a hotel where all the basics need to be there, go for it. But do not expect everything to be perfect there.

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Wonderlust_121212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khems, Manager at FabHotel Khems Ooty, responded to this review, October 23, 2012
Dear "Wonderlust_121212"

We thank you for your review on Tripadvisor.

Thanks for the feedback on your stay with us.

We have taken down the notes and as I have mentioned in previous responses we have renovated our first floor rooms.

I'm delighted to inform you that the first floor rooms are getting rave reviews and we look to follow the similar pattern to our 2nd and 3rd floors soon.

I would like to take this opportunity to invite you to come experience the new rooms and give us your feedback on the same.

We look forward to seeing you in this side of the World soon.

Regards,

Anil Lal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about FabHotel Khems Ooty

Property: FabHotel Khems Ooty
Address: Shoram Palace Road, Off Ettines Road, | Off Ettiness, Ooty (Udhagamandalam) 643001, India (Formerly Hotel Khems)
Location: India > Tamil Nadu > The Nilgiris District > Ooty (Udhagamandalam)
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
#3 Best Value Hotel in Ooty (Udhagamandalam)
Price Range (Based on Average Rates): $
Hotel Class:3 star — FabHotel Khems Ooty 3*
Number of rooms: 32
Official Description (provided by the hotel):
Blending in with the tranquility of the place, FabHotel Khems Ooty is located in the heart of Ooty, about 1 kilometer from the Railway Station surrounded by lush green environment that is very much in keeping with nature.With 45 well-furnished spacious rooms designed to perfect aesthetic sense, equipped with all modern amenities. Hotel Khems has a Parking Facility, a fully integrated Recreation Facility, Money Exchange & Credit Cards Facility, Laundry Service, Pony Riding, etc., among a host of other exclusive services. ... more   less 
Reservation Options:
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Also Known As:
FabHotel Khems Ooty India/Ooty (Udhagamandalam)

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