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“Desperately needs Renovation”

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Ooty - Elk Hill, A Sterling Holidays Resort
Ranked #5 of 78 Hotels in Ooty
Certificate of Excellence
Hyderabad
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Desperately needs Renovation”
Reviewed November 20, 2012

Gives the brand Sterling Vacations, a bad name. Booked and used a 2 bedroom suite in Sterling Hotels (Elk Hill) and was disgusted at the appalling lack of standards. The suite was practically falling apart. Broken cabinets, paint and flooring peeling away, dingy washrooms, uncleaned washbasins, no room heaters, TV remotes that don’t work, uneven mattresses on beds… the list goes on. Even when you point these out to the staff, they gave us disgruntled and indifferent responses. I had to wait for 2 hours to get the room heaters I requested (from 9:00 PM tll 11:00 PM).
Pity that the awesome valley view could not be enjoyed because we were pre occupied with sorting these issues out.

Room Tip: NEVER choose the old block, unless they've done some sreious rennovation. Pity that all those ro...
See more room tips
  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rubinsch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SterlingHolidays, Owner at Ooty - Elk Hill, A Sterling Holidays Resort, responded to this review, February 6, 2013
Dear Sir,
Greetings from Sterling Holidays!

We are extremely concerned about the experience you have undergone. We assure you that we will look into it and take the necessary actions. We would like to inform you that our resorts in Ooty, Munnar and Kodaikanal have undergone extensive renovation. We will slowly be renovating all our properties.
We always value feedback from customers as it helps to better our service. We hope you will give us another chance to prove that Sterling Holidays does deliver memorable holiday experiences.

Sincerely,
The Sterling Holidays Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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629 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (195)
Date | Rating
  • English first
  • French first
  • Any
English first
Bangalore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 23, 2012

Thanks to other reviewers before me. I got what I exactly read in Clear trip reviews.
Pros-
Good looking & reasonably clean rooms.
Great view - it was hard to leave the hotel room in the morning as it was a life time experience to see the valley disappearing in fog once in every 20 to 30 min from your window while sipping black coffee.
Courtesy - Saff was very helpful and well mannered. They give first priority to Guest's experience than procedures.
Added bonus - They Provided accommodation and food for our driver so that he wont have to go out in town be available for us when ever we want to go out.

Cons -
--Food was little pricey (around 500 per person) but not worth the money
--Sheets were okay but Comforter was very dirty ,
--The Geiger takes too long to heat the water(45 min)
--Manual room blower was kind of a pain to switch on and off in the night every two hours because it was either too cold or too hot.

But none of these issues except the dirty linen & Non Automatic room blower are real experience spoilers.

Oh by the way they charge too much for campfire and they got a good activity complex for kids.

Over all I would recommend the hotel for the price if they offer clean sheets. Once again great view and ambiance.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
1 Thank Uday G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kozhikode
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed October 6, 2012

We traveled with family and kids to Ooty during May 2011. Since I had a timeshare with Sterling, we chose the ELK Hill resort of Ooty this time. I was a bit apprehensive about the facilities and services at Sterling after reading several online reviews, So befoer booking our facility at Sterling Elk Hill, Ooty I send an e-mail to Sterling's Customer Service Manager attaching some of the not so good reviews appeared online about Sterling;s resorts. It seems, they have taken note of that and our stay there was a pleasant surprise to all of us.

This Elk Hill resort of Sterling is actually very near to the heart of Ooty town, rather overlooking the busy bus stand and commercial area. You can have a view of the resort's building on top of the Elk Hill even from the Ooty town below. The road to reach the resort is rather very narrow and often congested, some 2 kms from downtown Ooty. However once you reach the resport, you can have a panoramic view of the Ooty town on side and the verdant hill side with cultivation of qualiflower, vegetables etch on the other side with a distant vision of the Ooty race course from your rooms. A wonderful location for a resort.

On arrival, we were treated with a nice reception by the Resort Manager and his assistant and they even ushered us in to our rooms and presented a fruit basket and flowers. A great reception indeed !. We got one of the nicest located room over the dining hall and the view from our room was indeed breathtaking, the sloping cultivated hill sides, with race-horses galloping in the not so distant Ooty race course training grounds in the morning mist, all very wonderful views.
They also provide morning tea inside the rooms. We preferred to take break-fast from the Sterling Resort's restaurant. The service was good, but the food items are a bit costly, compared to the other restaurants in the Ooty town. Morning newspapers also provided.
The staff were courteous.

Few minus points that I noticed:
The resort's old block is not maintained in good condition with dark corridors and not well maintained rooms there. The front block, where we stayed was in much better condition. I find renovation of the resort is overdue and hope Sterling will take care of that aspect. The should make full use of this fine located resort in Ooty.

Food and beverage prices are on the high side and most of the time I found the restaurant with very few patrons. They should reduce the prices to reasonable levels.

It's a bit difficult to reach the top of the Elk Hill where the resort is situated as the road is very narrow and congested.

Plus points are wonderful location of the resort on top of Elk Hill from where you can have a panoramic view of Ooty city and its surroundings. Calm and quite place, a bit away from the bustle of Ooty town. We stayed there as time share holders, so I am not aware of the rates charged by them for casual visitors.
Overall the resort can be given only AVERAGE rating. It has potential to improve its furnishings, services, food etc. and aspire to be one of the Best resorts in Ooty.

Room Tip: Please choose a room on the new front block adjacent to the dining block and reception and avoid the...
See more room tips
  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank premrajc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 12, 2012

My wife and me visited Ooty sometime in June and stayed at Sterling Elk Hill.
The planning was done in May and considering Ooty in June to be heavily loaded with tourists, we thought of having the rooms reserved well in advance. The staff, especially Ms Cheshta Sharma was extremely helpful in assisting us with our trip plan.
Post check-in, the hotel staff left no stone unturned in making our stay etch an unforgetable imprint on our minds. The staff was extremely courteous and facilities were state-of the art. The food was excellent and we even enjoyed the luxury of a very lively candle light dinner.
All in all, a highly recommended place for someone looking forward to a nice and comfortable stay in Ooty.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ankit_85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gurugram (Gurgaon), India
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 10, 2012

For quite sometime, we were planning to visit Ooty. So finally, the day came when we decided to go to Ooty over the coming weekend, booked a cab & then I was looking for a decent hotel to stay at.
We planned a 3D/2N trip to Ooty, so my focus was to spend time with comfort/leisure at a good/reputed hotel. After going through various hotels online, I was finally satisfied with the Sterling Resorts at Ooty. So, I booked a 'Deluxe Suite' at Sterling Holidays, Elk Hill, Ooty.

We reached the hotel at afternoon on the expected day, virtually didn't had any problem in checking-in. We were very well received (things like welcome drink, wet towels, etc. were at place). As booked, I was allotted a 'Valley View' room. Also, the check-out process was very smooth.

Now coming to the pros & cons of the stay:-
+ve:
1. The hotel staff was really very courteous.
2. The hotel location is good. It sits on the top of a hill, so if you've booked a 'Valley View' room, you'll get a really good view of the town & the valley. You can actually see the whole Ooty from your window.
3. As the hotel is a bit (around 4 kms) away from town, so you get a nice, quite & enjoyable stay away from the hustle-bustle of the town.
4. The food quality was good.

-ve:
1. The service at the hotel restaurant is really, really slow. You've to wait for at least 30 minutes at the table for the food to be served, after placing the order, no matter how big or small your order was. We wasted around 2 hrs. daily, just for having breakfast.
2. The check-out time is 10 am (unlike any other hotel, where it's 12 pm)
3. Now the most important part: The room offered to us was strikingly different from the one shown in photographs on the booking website(I was really pissed off by this). When asked about the same, the staff replied that the hotel is under renovation & those pics might be how it will look like after it's completed. That's not at all fair! They can't sell what they don't have!

So, all in all, I booked a decent room, went there with much hope & expectations, but felt cheated after spending so much money.
I expected much more than that from Sterling Resorts!

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ritesh_ranga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SterlingHolidays, Owner at Ooty - Elk Hill, A Sterling Holidays Resort, responded to this review, December 5, 2012
Dear Sir,

Greetings from Sterling Holidays. We have duly noted down your concerns regarding the rooms and will make sure that this is not repeated in future. We also regret to hear about the inconvenience you faced with regard to service time at the restaurant. We assure you that we have made a serious note of this and will look into it.

We would like to thank you for your positive feedback on our resort location, staff's behaviour and quality of food.

Please be assured that we are making the changes that will showcase our property in a way that earns your appreciation. Your suggestions are always valuable to us.

Sincerely,
The Sterling Holidays Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, Delhi, India
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 6, 2012

For my honeymoon we decided to book sterling.......it's wonderfull experience honestly!!!!
Go ahead for it ........great ambience,experience, nice view through the window............
Thanxs m very satisfied ...................

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank suniljoshiforu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru, India
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 28, 2012

Excellent resort for relaxation, excellent staff and their service, thanx to sterling holidays & thanx to each and everyone who treated and served us including front desk, restaurant, housekeeping service each thing was proper and pleasurable.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jatarya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ooty - Elk Hill, A Sterling Holidays Resort

Property: Ooty - Elk Hill, A Sterling Holidays Resort
Address: No 25 Ramakrishna Mutt Road | Elk Hill, Ooty 643001, India
Location: India > Tamil Nadu > Ooty
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites
Hotel Style:
#2 Top resorts Hotel in Ooty
#2 Luxury Hotel in Ooty
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ooty - Elk Hill, A Sterling Holidays Resort 4*
Number of rooms: 116
Official Description (provided by the hotel):
Sterling Holidays Elk Hill is a small and tranquil set up with incredible views of the surrounding hills and valley. Amid lofty Nilgiri peaks and low passing clouds, the sloping roofs and terracotta tiles of the resort emerge and vanish. As you look out on the Ooty valley from your room’s balcony or sit-out, time seems to stand still. ... more   less 
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