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“Excellent Hospitality”

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Sterling Ooty Elk Hill
Certificate of Excellence
Reviewed August 21, 2012

There is no doubt about the hospitality. Excellent staffs and their service. Though renovation is in progress, we have not experienced any hinderence in our stay. The property is so old, however, they are trying their best to keep it clean and excellent. Among any few good old resorts, I would say, Sterling is the best, as it is very Indian. Beautiful location, good play area for kids.We enjoyed our stay in Elk Hill and kids loved it very much.

I wish the best to Sterling Resorts to keep up their excellent service and hospitality and maintain the property to its best.

Have a happy and memorable stay!

Best Regards,
Raj, Bangalore.

  • Stayed: August 2012, traveled with family
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1  Thank Rajkumar_India
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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711 - 717 of 751 reviews

Reviewed August 20, 2012

Elk hill resort is located away from city center which makes it very peaceful and calm. The property has huge parking space. Once you enter you are provided with warm wet towel for freshen up which was good on their part. The resort has kids activity area and play room for toddler which keeps them busy for hours. Food quality is good and rooms are spacious and 24 hrs hot water supply. View from the hotel is very nice and the valley is amazing.

  • Stayed: August 2012, traveled with friends
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1  Thank krishki197
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2012

We recently stayed in this resort and definitely rate it highly on several regards. Location is excellent and the view from the room was breath-taking. Though the property is undergoing renovation, we didn't face any inconvenience due to that. Property has lots of amenities to keep you busy (Billiards, badminton courts, etc.). Food quality was also decent. Rooms were pretty convenient and spacious, room heating was ok. Overall very good experience, although they can do a better job at providing basic amenities for drivers.

Stayed: August 2012, traveled with family
1  Thank Anand D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2012 via mobile

Really enjoyed my stay with my family for three days. I prefer this for long stays. Really my kids enjoyed the premises. The food was excellent with more options. The whole Ooty can be sited from balcony, kids really enjoyed. Overall I prefer this hotel for my stay at Ooty

  • Stayed: August 2012
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2  Thank ANILthamburu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 16, 2012

Staff and the service is excellent. Hospitality is unbeatable and food quality and service is worth mentioning here. The property is old but they are trying thier best to keep the place neat and clean. Hotel is improving on property aswell. The staff is wonderful they make you so comfortable that you forget other things. Keep it up Sterling Management. Infact other Hotels should learn from them. Good luck. I strongly recommend this hotel The only care you have to take is not to book JUNIOR SUITE. Book only Deluxe and above rooms.

Room Tip: Deluxe and above - Never Book Junior Suite
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  • Stayed: August 2012, traveled on business
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1  Thank rakesh5269
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 12, 2012

The 1 thing that separated elk hill Ooty sterling from all other resorts/hotels I have stayed around the world so far is its services. I would have not known what the "best services" mean if I havent been to sterling Ooty!
It was so refreshing to see that each and every staff starting from housekeeping to front desk is just ready to do anything to make your stay comfortable. Their only motto seem to be that the guest is king.
They allowed me late check out without any charges (they waived off the half day charges as courtsey).
Only thing that may have scope of improvement is the food quality specially the indian cuisine (almost everything is prepared as per the south indian taste) even though the continental cuisine was good and upto the standards.
Also the property needs a bit of renovation as its very old but they have maintained it decently.
Overall my stay was very pleasing and memorable, just because of the so friendly and supportive attitude of the staff. Thangs again Sterling Elk Hill

Room Tip: Take the upper floors not at the below levels than that of reception
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  • Stayed: August 2012, traveled with family
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3  Thank Prasenjit B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 19, 2012

We had been there in the 2nd week of June 2012.
I don't know how this hotel got 5 Star ratings in Expedia. A very average property, location way good but not well maintained. Very poor in Cleanliness and Food Quality. The drinking water glass in our room was stinking. The bathroom was also not maintained. We had a booking of 3 Nights there but we cut short to 2 nights there. All in all not so good experience.

  • Stayed: June 2012, traveled with family
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2  Thank Ajay2912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SterlingHolidays, Owner at Sterling Ooty Elk Hill, responded to this reviewResponded September 14, 2012

Dear Sir,

We are concerned that you were dissatisfied with our rooms and services. We would like to assure you that we will look into the issues raised by you.

We would like to thank you for your feedback as it would help us in our constant strive for betterment. Please be assured that we are making the changes that will showcase our property in a way that earns your appreciation. Your suggestions are always valuable to us.

Sincerely,
The Sterling Holidays Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sterling Ooty Elk Hill

Address: No 25 Ramakrishna Mutt Road | Elk Hill, Ooty (Udhagamandalam) 643001, India (Formerly Ooty - Elk Hill, A Sterling Holidays Resort)
Location: India > Tamil Nadu > The Nilgiris District > Ooty (Udhagamandalam)
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Airport Transportation
Hotel Style:
#1 Luxury Hotel in Ooty (Udhagamandalam)
#1 Spa Hotel in Ooty (Udhagamandalam)
#2 Top resorts Hotel in Ooty (Udhagamandalam)
Price Range: $61 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sterling Ooty Elk Hill 4*
Number of rooms: 114
Official Description (provided by the hotel):
Sterling Ooty Elk Hill is a small and tranquil set up with incredible views of the surrounding hills and valley. Amid lofty Nilgiri peaks and low passing clouds, the sloping roofs and terracotta tiles of the resort emerge and vanish. As you look out on the Ooty valley from your room’s balcony or sit-out, time seems to stand still. ... more   less 
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Also Known As:
Sterling Ooty Elk Hill India/Ooty (Udhagamandalam)

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