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“Sterling Elk hill Ooty is in poor state . URGENT RENOVATION REQUIRED”

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Sterling Ooty Elk Hill
Certificate of Excellence
Reviewed June 2, 2012

The property is under a bad condition. Rooms and Bathrooms are unclean. I had to change my room but was still not satisfied. The House keeping staff does not understand. We called for napkins and they brought toilet rolls. Each and everything had to be called for. The room service was slow. Restaurant only served buffet and anything to be ordered from the menu was only from room service. Even though we had informed about our arrival at the resort in advance it took them 20 minutes to check us in.

  • Stayed: May 2012, traveled with family
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3  Thank Gautam D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 9, 2012

Dear Sir,

Greetings from Sterling holidays!

We note with great concern the experience you went through at our resort. We assure you that we have sensitized our staff on this issue.

We assure you that this must have been an isolated instance and that your future experience will be one that meets your expectations.

Sincerely,
The Sterling Holidays Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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733 - 739 of 763 reviews

Reviewed April 21, 2012

i d been there with my complete family ( parents, spouse, kids ) during march 2012.
locationwise placed on a hill top, has good view of the city of Ooty.
Approach to the resort is very long and tedious, narrow at places.
once you enter the gate you will find lot of space, which is a good sign.
Restaurant at the resort is average but pricy. ( nilgiry spice soup was good and worth trying )
spa or massage center they have is dark and looks old styled. Steam room - old fashioned.
rooms we got were newly renowated- fresh in appeal and presence.
Other rooms feel old and dull.
service team was humble but they had very little variety to offer.
No swimming Pool, No bar section. only one restaurant, (limited variety of food )
good place for relaxation and a family stay if you just want to spend time at room with your family.
children play area is good, lots of toys and play materials.

in all, i felt there is a lot of urgency to upgrade the facility, give it a new look worthy of its locational advantage, Lot of maitenance work require immidiate action from toy zone to spa. rooms to restaurant.

Final note: worth for members of sterling - for others paying a rack rate of 6000/- change may not seem worth its money.

Room Tip: Please, Please, Please, ensure you have rooms on new block ( Renowated ones ). Else change your trav...
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  • Stayed: March 2012, traveled with family
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4  Thank Thisissharath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SterlingHolidays, Owner at Sterling Ooty Elk Hill, responded to this reviewResponded June 8, 2012

Dear Sir,

Greetings from Sterling Holidays.

We thank you for your appreciation of our resort during your recent visit to Ooty in March.

We have made note of your feedback regarding the massage centre, steam room and bedroom. We are concerned with the issues you have raised and you can be rest assured that each of them will be addressed.
We are happy to let you know that we have begun an elaborate renovation process across our resorts. Please visit our website to know about the positive changes happening at Sterling Holidays.

We welcome feedback from our guests as it helps us improve our services. We, once again, apologize for the inconvenience and hope you will give us an opportunity to prove that we can deliver a really good holiday experience.

Sincerely,
The Sterling Holidays Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 17, 2012

this resort has a pretty good location, the rooms are nice too, bu their bathrooms stink all day long. They do not have set top boxes for tvs and there are cable connections and that too with no clearity at all, its better not to have TVs in case u cant provide good signal. There was no wi-fi here, c'mon guys we are in the 21st century and u people do not have any wi-fi connection. The blankets provided in the room were torn and filthy. The restaurant was pathetic, the cutlery being used was mostly broken. There was not much variety of food and the service in the restaurant was terrible.

  • Stayed: April 2012, traveled with family
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3  Thank dp_chd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SterlingHolidays, Owner at Sterling Ooty Elk Hill, responded to this reviewResponded June 8, 2012

Dear Sir,

Greetings from Sterling Holidays!

We are happy that you like our location and love the rooms. We are making changes that will enhance the ambience and make you feel comfortable. We always value feedback from customers as it helps to better our service. Please visit our website to know about the positive changes happening at Sterling Holidays.

Thanking you.

Sincerely,
The Sterling Holidays Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 9, 2012

The resort was way beyond our expectations. The views from the room balcony were just too good. The rooms were comfortable and clean. Room service was good and the food at the restaurant was decent. The spa however was a major turnoff.

  • Stayed: March 2012, traveled with friends
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3  Thank raunak182
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 28, 2012

The rooms are located inside the valley and offer nice view but we were in the lower most level and it was chilly cold and somewhat obstructed view. However, Rs. 4000/- for 2 nights for a Junior Suite incl. breakfast with a room with nive view of the valley is still great value for money. Room was very elegant.
Staff was very courteous, helpful and prompt. Travel desk had all the information about tourist spots and were helpful even though we were not using their services for the same.
Room service facilities were also good. If you are planning to have lunch/dinner at the hotel, food is quite expensive.
We did face some of the problems like no cable TV on 2nd day, lift was not working for few hours and we had to climb 5 floors twice which was very annoying.

Room Tip: Call them as soon as you book to get a room on top floors. Ask for a heater, they provide it witho...
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  • Stayed: March 2012, traveled as a couple
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1  Thank Neha A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 5, 2012

I was in Ooty in February 2012 with my parents and family. I really liked the hotel, the room was comfortable and well kept. Parts of the hotel were run down and needed renovation. Hotel staff told me that renovation was planned for the next month. My advice was to make it cosy and warm. The staff in the hotel were EXTREMELY helpful and friendly. They attended to our every need. Whatever was lacking in decor was more than made up by the very friendly and efficient staff. I would go there again any time i am in Ooty again
Viji
Singapore

Room Tip: choose the newy renovated rom in upper levels
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  • Stayed: February 2012, traveled with family
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2  Thank vijivijayan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 16, 2012

Stayed in elk hill for 3 days. The rooms were neat and comfortable.
The architecturewig the property is interesting. You enter the theory in the terrace and go down floors to get to the room. This is because the resort itself resides on the valley. The downside was that cable tv clarity was pretty average.

  • Stayed: March 2011
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3  Thank priestlysabbath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sterling Ooty Elk Hill

Address: No 25 Ramakrishna Mutt Road | Elk Hill, Ooty (Udhagamandalam) 643001, India (Formerly Ooty - Elk Hill, A Sterling Holidays Resort)
Location: India > Tamil Nadu > The Nilgiris District > Ooty (Udhagamandalam)
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Airport Transportation
Hotel Style:
#1 Luxury Hotel in Ooty (Udhagamandalam)
#1 Spa Hotel in Ooty (Udhagamandalam)
#2 Top resorts Hotel in Ooty (Udhagamandalam)
Price Range: $55 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sterling Ooty Elk Hill 4*
Number of rooms: 114
Official Description (provided by the hotel):
Sterling Ooty Elk Hill is a small and tranquil set up with incredible views of the surrounding hills and valley. Amid lofty Nilgiri peaks and low passing clouds, the sloping roofs and terracotta tiles of the resort emerge and vanish. As you look out on the Ooty valley from your room’s balcony or sit-out, time seems to stand still. ... more   less 
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Also Known As:
Sterling Ooty Elk Hill India/Ooty (Udhagamandalam)

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