We booked this hotel via cleartrip.com and got a confirmed booking. After a tiring road trip from Bangalore with my wife and 3 year old kid, I was happy to see the location. We were getting a little late so had called up the hotel at around 12:00 p.m that day to confirm the room.
Then we met these crooks which this resort has employed as their staff and our nightmare started.
They said that the room is not available and they cannot provide us accommodation over there, but can adjust us in a nearby "villa" that their top management folks stay in. They said a guest had extended their stay in the last moment and hence cannot provide the accomodation.
Arguing with them, asking them to move the other guest to the villa instead of us or calling up cleartrip didn't help. After wasting an hour with them and with my 3 yr old kid and the long journey we had no option but to check out their so called "villa".
Then they took us to a shabby little house fit to be a brothel at the most (and I am not joking). The room was small with the overpowering smell of phenol all over the place. Next to the room was a dormitory kind of thing with ugly mattresses lying on the floor. As soon as we saw the place I could make out that these people are taking us for a ride and left that place saying that they should process the refund, to which the guy agreed and left.
It was peak season, but we somehow managed to get another accommodation. Later we thought of checking with cleartrip the same day to ensure that the refund order is in place. To our utter surprise the cleartrip guy said that your accomodation is confirmed and they see that I have checked in and there cannot be any refund provided. They said that they have got a confirmation message from Sagar holiday resort that we have checked-in in their villa.
I spent around 3 hours calling back and forth the cleartrip guys and the hotel staff. Finally after doing a conference with the cleartrip manager and one of the staff I could convince that we are not infact staying in their hotel. If I would not have done this call the same day then I am sure these crooks would have easily gone away with this money.
By the time this ended it was 9:30 p.m. and Day 1 in Ooty went down in my journals as the worst vacation day of my life.
I would advise you guys to be very carefull of the staff in case you do plan to book here and somehow do get a written confirmation from them on the room availability. Better still have a backup option in place. Even better is not to include this place in your itinerary at all. The place has a nice view, but you may have to loose your sleep with the cunning staff at your back.
Remember... you have been warned :-)
- Reservation Options:
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- Also Known As:
- Sagar Holiday Hotel Ootacamund
- Sagar Holiday Resorts India/Ooty (Udhagamandalam)