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“Decent apartment hotel ”

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Emarald Hotel, Ooty
chennai
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Decent apartment hotel ”
Reviewed August 15, 2014 via mobile

I got a good deal for this hotel . It was a unplanned trip and a guide took me to this hotel .i never got opportunity to check the reviews . Fortunately I did not and at my first opinion I saw the Rooms were pretty big , apartment model . So decided to stay .
Staff were not bad and attentive . Anyway Not too much time anyway for me to request anything .Overall had a quick stay for a day . Looks like this hotel is a very fresh hotel with just done neatly finished rooms & modern bathrooms.Breakfast was provided free and was pretty decent . It's in the town , so pretty much everything was close by. I was surprised to note that hotel is part of a big chain and already present in major cities .
Good for families traveling as a group as the rooms are very big......

Stayed August 2014, traveled as a couple
Helpful?
4 Thank pvijaynet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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26 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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English first
Bengaluru, India
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 26, 2014

Visited ooty over the weekend from 23rd May - 25th May. By looking at pictures, we thought it will be decent hotel, but we were in for a rude shock

Pros - spacious rooms

Cons - all else fails

The fact is that this is a new property which has come up in ooty, we thought we will take a chance at it as the pictures seemed pretty decent. however, our first shock was that we discovered that the rooms are in basement. When we asked for rooms in higher floors, they said that its still under construction and they cannot give us. The rooms being in basement made it very chill that we requested for heater. The front office guy told nothing of charges however the next day they said that they will charge at 300rs per night for heater which I thought is ridiculous because 300 rs can buy you the blower they were offering.

They provided compliementary breakfast with wide variety of menu options - however they dont have their own kitchen and get it from outside and generally by the time they serve, its cold and one would not feel like having it. They dont even have proper facility to arrange for breakfast as their front office room serves as guest rooms and few tables with chairs where one can get their breakfast. We did not have a morsel of food served as part of the breakfast

Worse part - no card machine and one has to shell out payments in cash. In new age of metal money, its really foolish of the hotel management to expect customers to carry cash for payment. We ordered for dinner and they clearly mentioned that they will have to get it from different hotel few kms away and they told us time of 1 hr. We ordered dinner at 8:15pm and they gave the time as 9:30pm, however it arrived only at 10:30pm. All dishes luke warm, half baked chapati's and average quality rice. We asked to clean them the room, however they did it but did not change the bed covers and sheets. Upon reaching, we even noticed that one of the rooms they provided wet bed covers and towel

Only silver lining - there was one person (forgot his name) was very helpful and responsive, got things done quickly upon asking and seemed very knowledgeable about ooty as place.

Will I recommend this place to anyone - No!!

Will I even think of checking in again - No!! Overall it was waste of money

Room Tip: Dont choose this hotel.
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank uday_kotha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Ooty (Udhagamandalam) hotels

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 24, 2014 via mobile

No dinig facility in the hotel..rooms need attention with regards to maintenances...drainage was choked and water was all over...menu for breakfast should have more options. Arranged food was terrible. You won't feel like to have..Room was not cleaned till evening 6.00pm when I returned to the hotel on 2nd day. Overall terrible experience..:-(

Stayed April 2014, traveled with friends
Helpful?
3 Thank Harsha D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru, India
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 24, 2014

We stayed there for three nights and two days. The breakfast was complementary, which requires multiple follow up to arrive,and to top of it they will serve as per there whims, not as per your order. If you have a morning schedule to do sight seeing to catch a train, you are not likely to meet your schedule if you wait for the complementary breakfast.

They do not have adequate bedding/pillow. So if you ask for additional blanket/pillow and if you are ready to pay for it, you will get no for an answer.

They are extremely short staffed, even if they have a smiling face, it does not make any difference, as they do not have the bandwidth to serve.

In conclusion, avoid this hotel

Room Tip: The good rooms are not available for service
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Sandipan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru, India
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 22, 2014

I had pre-booked 2 BHK room keeping in mind reviews given by different folks. My experience with Emarald hotel was not good. We reached to the hotel around 1.30 PM, but only basement rooms were available due to the fact that first & 2nd floor rooms were under renovation. I will not recommend under basement room unless there are no other choice.

Few improvements are require in various departments. They don't have indoor restaurant and due to this they rely on outsourced food. This is the primary reason for not serving breakfast and dinner on time which might hamper your planned day-out in Ooty. Although breakfast quality is good, but dinner is pathetic. Room cleaning service is again not that much great and my personal take is they should improve in this area.

However there are some benefits that I had noticed during my stay. Full blown kitchen is available that enables you to prepare food. Service on call is good and folks over there are generous and prompt in their response, but I would love if they are proactive instead of making uncountable calls.

All the best to Emarald-Ooty.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KamleshZanje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru, India
Level 6 Contributor
123 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed April 4, 2014

We reached to the hotel and pre-booked 1 BHK room but due to some issues they shifted us to Hills & Meadows which I will rename it to HELL & Muddy. So that was really bad experience and did npt even gave us next morning Breakfast. However, next day the problem got solved and we shifted to Emarald Hotel. The Hotel room was really good and everything was great. Only problem is that they dont have their own kitchen and to get anything you need to wait in hours.
So stay is good if you dont want any kitchen support or can wait longer than usual.
They have planned to open kitchen soon, hope they do it and make stays more comfortable.

Room Tip: Take lot of sacks and things to prepare by your own@@@
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  • Stayed March 2014, traveled as a couple
    • Value
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Helpful?
2 Thank Kush1923
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kolkata (Calcutta), India
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 21, 2014

AccWe spent 4 nights at Emarald and loved every minute. It's a beautiful place, very quiet and very comfortable. We loved our huge room and the space outside in the garden and the welcome we received was SO warm.

And the delicious, home cooked food! Kitchen and all amenities are provided in Apartment itself. Something different for breakfast every morning, and the suppers were so good that we stayed in every night. And EXTREMELY reasonably priced as well.

We were sad to leave, as it felt like saying goodbye to family.

Room Tip: All the rooms seem huge, very clean and comfortable. Noise is not an issue.
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  • Stayed February 2014, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank tessamaria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Emarald Hotel, Ooty

Property: Emarald Hotel, Ooty
Address: Achy Apartments, Near Boat House, Governors Shola Road, Ooty (Udhagamandalam) 643001, India
Location: India > Tamil Nadu > The Nilgiris District > Ooty (Udhagamandalam)
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #93 of 150 B&Bs / Inns in Ooty (Udhagamandalam)
Price Range (Based on Average Rates): $
Hotel Class:3 star — Emarald Hotel, Ooty 3*
Number of rooms: 13
Official Description (provided by the hotel):
Emarald Hotel - set on the gentle slopes of Ooty, amidst lush green lawns and a colorful patterned garden, a big hit among tourists seeking tranquility and natural beauty. The largest and the most comfortable hill resort in Ooty. Hotel Emarald Ooty is where you begin to experience Ooty. ... more   less 
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Also Known As:
Emarald Hotel, Ooty India/Ooty (Udhagamandalam)

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