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“Missing Sinclairs Retreat Ooty” 5 of 5 bubbles
Review of Sinclairs Retreat Ooty

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Sinclairs Retreat Ooty
Ranked #16 of 78 Hotels in Ooty
Bangalore, Karnataka, India
Level Contributor
1 review
“Missing Sinclairs Retreat Ooty”
5 of 5 bubbles Reviewed October 15, 2013

We had booked 2 rooms & stayed for 3 night & 4 days at the sinclairs retreat, ooty. Our stay at hotel was memorable. The hotel is locate at very good location away from the town. The outside view from our rooms was very beautiful. My two kids enjoyed playing at their indoor kids play zone which is very safe for kids. The food at restaurant is very good the service is excellent & the staff is very polite. We miss those beautiful moments spent at the hotel. We recommend this beautiful hotel to those who are planning to visit ooty in holidays.

Suggestions to the management:-

1) There are very less options in food for Vegetarians. Should add more Veg items in the menu.
2) There is no 24 hours hot water facility in the bathrooms. Its only 3 hours in morning & 3 hours in evening.

Parag Parikh
Bangalore

  • Stayed October 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ParagParikh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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480 reviews from our community

Traveler rating
    141
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    82
    29
    44
See reviews for
234
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (195)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
1 review
5 of 5 bubbles Reviewed September 2, 2013

Great ambience..excellent hospitality..good room service...grrt food at the restaurant with a friendly n attentive chef...value for money..has a play area with indoor badmintin court n pool table.the view from the hotel lawn is wonderful..ample parking space...walking distance from the tea museum and a view point near tea museum is worth a stroll in evening...eqi distant from the main city and dodabetta peak ..so a great desicion to stay hete if you want to utilize your time well..so plan to visit this hotel..you wont regret!

  • Stayed August 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dr_viv1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Sinclairs_Ooty, General Manager at Sinclairs Retreat Ooty, responded to this review, September 18, 2013
Dear Guest

Thank you for taking time to post your review. We are glad that you have not only enjoyed your stay with us immensely, but also appreciated it. It's been a boost, with the last few reviews pointing out downsides.

Delighted that you enjoyed the amenities and made full use of them. It's always proactive guests like you who make the best of their holiday! Your comment regarding your satisfaction with the friendly and attentive chef brought smiles to the faces of the hardworking service staff, thank you for making their day!

We at Sinclairs genuinely wish our guests return with a uniquely memorable and joyous holiday with us. Hope you will return soon to enjoy yet another holiday with us.

Best Regards,

Deepak Bothra
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad, India
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed August 29, 2013

When we entered the hotel all tired and exhausted, the hotel room and ambiance made it all go away. The staff is very cooperating and did not even hold us up for the paper work. There were around 17 of us including children booked into 5 rooms around room 309. Our driver's accommodation and food was complimentary. Weather was fantastic. We were using room heaters in June.

Room Tip: Rooms 309, 310 and 311 are the ones with best views.
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  • Stayed September 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Tisha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Sinclairs_Ooty, General Manager at Sinclairs Retreat Ooty, responded to this review, March 6, 2014
Dear Guest,

Thank you for posting your compliments on Tripadvisor following your recent stay with us at Sinclairs Retreat Ooty.

We were very pleased to read that you had a pleasant stay with us and that you basically enjoyed the hotel and it's services on offer.

We have shared your compliments with the entire team, and feedback such as yours serves as an encouragement to all of us.

We look forward to having you back with us on your next trip to Ooty and please feel free to contact me if I may be of service in any way in planning your next visit to Sinclairs Retreat Ooty.

Sincerely,

Balaji Royal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
singapore
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed August 24, 2013

Booked 2 deluxe suites (for 2 nights) after actually visiting the hotel in advance - they looked nice indeed, very new.

SHABBY STAFF: greeted by reception staff with crumpled brown 'suits', the guy at the front who seemed to know most things had a pen stain on the lapel of his jacket-thingie. They did smile though, which was nice.

COLD: When we reached, the rooms were super cold: and a/c could not be adjusted - they said it was centrally controlled and heaters would only come on at 10pm....

TERRIBLE SERVICE: I asked for a heater more than 3 times before threatening to leave - only then did they scurry one in - they didn't bother about my parents in the other room. Spare bed and pillows also required 3 repeated insistences by me before they came.

HARD BED, SANDPAPER LINEN: the "Kings size bed" was two conjoined- standard thin rock-hard things they call mattresses (floor was softer - I tried). Bed sheet was rough - a first for me!

LEAKING SHOWER ROOM: the shower room was not sealed, so the entire floor was flooded every time someone bathed.

PARTY ON: forget it being nestled in a god-forsaken beat-up road, our hopes for a peaceful scenic holiday were dashed by a concert band organized one floor up - which to their credit ended 30mins after they said it would end.

COLD BREAKFAST: we finally fell asleep and woke for breakfast a tard late: reached our 'complimentary buffet' breakfast, which had turned cold for all the half-emptied dishes of south indian 'cuisine', and bland characterless drip coffee. The kind chef asked if he could serve us an omelette....

We left that very morning, and cancelled the next night - thankfully we weren't charged an extra 24,000Rs for that either. Also to their credit, they sensed my disgust and asked me to honestly fill in their feedback book...

How disappointing - to think I actually was fooled by my prior reccee.

Room Tip: Save cost and don't go for the suites - they have new furniture in old finishing that spoils eve...
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  • Stayed July 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank reachronald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Ooty hotels

Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed August 21, 2013

I stayed at Sinclairs 15th august weekend and I can say that had I not booked the room in advance I would not have stayed there. They have too small rooms for family and bathroom is non-existent, view of Deluxe rooms is absolutely pathetic and on top of everything it is far removed from the city so evening walks and shopping are out of question.
They have good staff with good service but if the you are planning to stay with family you need to think twice.

  • Stayed August 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Smita T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Sinclairs_Ooty, General Manager at Sinclairs Retreat Ooty, responded to this review, September 30, 2013
Dear Madam,

Truly regret that you had a less than wonderful holiday with us but would have appreciated more details to really delve into the issues you faced.

We are disappointed but we understand that it was the views of the Deluxe Rooms, however we have given details of the rooms in our website/factsheet/brochures. We wish you had clarified your needs with us before booking. And we wish the same for our location, and were surprised you didn't check on this.

We are known for our location, which is definitely away from the maddening crowds of Ooty town thereby the “magnificent” view and true mountainside holiday experience that many of our guests appreciate.

We sincerely feel that no guest should ever return from Sinclairs Retreat Ooty with dissatisfaction. We hope you will visit us again to enjoy a holiday that not only matches but also far exceeds your expectations!

Best Regards,

Deepak Bothra
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 20, 2013

I always follow Tripadvisor but this is my first review. I just couldn't resist.
I had booked 3premium rooms for a family trip for 2nights starting 9th Aug'13, but during check-Inn they upgraded on of the room to Suite.....this was just the start of beautiful stay. Amazing views from all the 3rooms and fantastic hospitality.

I should appreciate the efforts of the restaurant team who though being short of staff still handled a large crowd (This was a long weekend, Eid holidays) with ease. The front office staff was always smiling and eager to help you. The play area was very nice and the rooms were very nicely designed.

If Ooty we as family will always stat at Sinclairs Beauty...!!

I strongly recommend this hotel for one and all.

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sunil3580
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Sinclairs_Ooty, General Manager at Sinclairs Retreat Ooty, responded to this review, September 18, 2013
Dear Sir,

Thank you for your positive review and we are glad that you had fun and enjoyed your stay with us.

Glad you took the time to enjoy the views from our hotel - it never fails to awe guests each time they visit the hotel, we are indeed blessed! These are memories that your family will cherish forever, I am sure!

Tic Tac Toe is a vibrant entertainment and recreation zone with indoor badminton, pool table, table tennis and other board games, video games, kids play area, library and lounge. It's good to hear that you made use of these facilities.

I will certainly convey your sentiments to the team who will be motivated and thereby exceed your expectations each time you stay with us.

Looking forward to your next stay with us soon

Warm Regards,

Deepak Bothra
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurugram (Gurgaon), India
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed August 17, 2013

Spent 2 night at Sinclairs Retreat during the busy Independence Day weekend. Location is simply superb, close to the Doddabetta peak. The view of Ooty town and beyond is amazing.Rooms were cozy...washrooms probably a touch small (and cramped with a bathtub around) but otherwise comfortable. The buffet breakfast & dinner were good. The hotel also provides indoor children play area other games, which helped in passing time during periods of inclement weather. Staff was very co operative. Would recommend this hotel highly.

Room Tip: Go for premier rooms or suites since these would provide view of the Ooty town and hills beyond.
See more room tips
  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sourjajit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Sinclairs_Ooty, General Manager at Sinclairs Retreat Ooty, responded to this review, September 18, 2013
Dear Guest,

Thank you for your kind review. Really happy to know that you enjoyed your holiday with us and that you appreciate the service of our team members. This definitely makes their day!!

Thank you so much for holding the promise to recommend us to your friends. There could be no better marketing than a truly satisfied guest!

We remember your family with fondness and we hope you return soon.

Looking forward to your next visit to Sinclairs Retreat Ooty.

Regards,

Deepak Bothra
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sinclairs Retreat Ooty

Property: Sinclairs Retreat Ooty
Address: Gorishola Road,, Ooty 643001, India
Location: India > Tamil Nadu > Ooty
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Spa Hotel in Ooty
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sinclairs Retreat Ooty 3.5*
Number of rooms: 79
Official Description (provided by the hotel):
Enveloped by the clouds at 8000 feet and located exactly where the "Queen of Nilgiris" was discovered, Sinclairs Retreat Ooty is the highest located hotel in South India and unquestionably the best located hotel in Ooty. The hotel has 79 rooms and suites, and two villas with interiors that are modern and charming. The luxurious rooms are equipped with tea/coffee makers and cable TV. The valley view rooms offer stunning views.The resort is equipped with an array of facilities. This includes a Wi-Fi enabled reception area overlooking a three level-landscaped garden, Deluxe, Superior, Premium Suites and Deluxe/Honeymoon suite, conference and meeting facilities; three halls - Regal, The Windsor and The Summit and an open area - The Terrace. Fine dining at Pine n' Petal, a multicuisine restaurant, The Portico, a coffee bar for beverages and snacks, and High Point Bar, a stylish bar and a cool cocktail lounge.The highlight of the property is a vibrant entertainment and recreation zone with indoor badminton, pool table, table tennis, board games, video games, kids play area, library and lounge. Moreover, the hotel comprises of a fitness centre with gym, steam, sauna, and spa. ... more   less 
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Also Known As:
Sinclairs Retreat Ooty Hotel Ootacamund
Sinclairs Retreat Ooty India

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