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“Excellent Property of Sinclairs in OOTY”

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Sinclairs Retreat Ooty
Reviewed January 19, 2013

I went with my family to relax for 3-4 days and my expectations were surpassed by the Sinclairs Retreat, Ooty. The locations is just awesome, one can get breathtaking valley view from their rooms window. They have maintained beautiful garden, kids play area etc....

The food was also very good with excellent customer treatment from chef himself. They preapred a special buffet on 24th Dec eve which was just awesome.

Overall, excellent stay.

Room Tip: Valley facing rooms on the third floor are the best.
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  • Stayed: December 2012, traveled with family
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Thank Monu_Gaurav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Sinclairs_Ooty, General Manager at Sinclairs Retreat Ooty, responded to this reviewResponded January 20, 2013

Dear Guest,

Thank you for sharing your comments with the TripAdvisor community and for your high rating of our hotel.

I am delighted to read such positive comments and so pleased that you enjoyed your stay with us. My Housekeeping team will appreciate your very kind comments regarding the maintenance of the hotel and all my staff will be glad to know that their great service contributed to your enjoyment and your very favourable impression of the hotel.

Hope to welcome you again the next time you're in the area!

Best Regards,

R. Venkatesh
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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496 - 502 of 573 reviews

Reviewed January 17, 2013

Dear Viewers ,I would like to share my experience on the holiday we spent in this hotel ,its amazing experience ,the warmth of the staffs and the New General Manager who was cordial and made us to explore ooty ,the same place that i was coming for the last 2 decades .
My family was really taken care well ,and we never felt we were in a strange place.I am sure everyone travelling down would enjoy and worth spending your holiday there.OOps forgot to mention the man who always says "I AM HERE TO SERVE YOU " Chef shohaan he is really amazing and he always comes with the smile and gets what you want and personally talks to everyone of them around and take care of their needs.
In simple i opted to go DUBAI but wouldnt have enjoyed the way i had in OOTY ,thanks to the GENERAL MANAGER and the team for doing a good job .Keep going and all the best.

Room Tip: In winter please the room facing the garden which will be cosy and may be summer i am yet to experie...
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  • Stayed: December 2012, traveled with family
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Thank Ramachandran G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Sinclairs_Ooty, General Manager at Sinclairs Retreat Ooty, responded to this reviewResponded January 20, 2013

Dear Guest,

Thank you for your review of Sinclairs Retreat Ooty.

Thank you also for such positive feedback, I am delighted to learn that the warmth of our staff, together with our hospitality exceeded your expectations.

It is reassuring to know that we are your preferred choice of hotel in Ooty and thank you for your excellent recommendation in your review.

We do value our guests feedback, whether positive or negative as a way of monitoring and assessing the service we provide. We look forward to the opportunity of welcoming you back in the not too distant future.

Kind Regards,

R. Venkatesh
General Manager

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Reviewed January 15, 2013

The Best Stay in ooty so far.We had visited ooty many of times.But our stay in Sinclairs Retreat was the best.Special thanks to GM Mr .Venkatesh and Chef Shovan.They are the Gems of Sinclairs Retreat .Very courteous and polite.They made sure that we were comfortable and they took good care of us.Beautiful propertywith breath taking views. Highly recommend Sinclairs Retreat Ooty.The only issue which I would see is the approaching road to the Hotel.Since the hotel is at the high point I found the approaching road unsafe as there were no fence at the sides.I wonder how people travel during the seasons when it is foggy and misty.However I mentioned this concern to Mr.Venkatesh.People travelling for the first time please take care.Overall It is the best place to unwind your self.

Room Tip: Rooms at the top level on the west side.The room which we stayed was also good with garden view whic...
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  • Stayed: January 2013, traveled with family
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1  Thank Manisha007_jan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Sinclairs_Ooty, General Manager at Sinclairs Retreat Ooty, responded to this reviewResponded February 4, 2013

Dear Guest,

Thank you very much for your review. We are glad that you enjoyed your stay with us, but also appreciate the constructive comments and suggestions left. Please be assured that we are constantly reviewing and carrying out works, in order to keep our hotel well-maintained and clean. Please be assured that we will continue trying to keep everything to a high standard and that we will also try to improve wherever we can.

We have noted your comments regarding the approach road, and shall look towards improving it. It is a pleasure to hear that this was your best stay in Ooty so far.

Thank you once again for recommending us and we look forward to welcoming you again for a hopefully even more enjoyable stay.

Kind regards

R Venkatesh
General Manager

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Reviewed January 14, 2013

We've just returned from a visit to Ootacamund, and we put up at The Sinclairs Retreat. The place actually puts Ooty town in perspective... Like all old hill stations, Ooty is now rather a dirty and unattractive town. But once you get to the Sinclairs Retreat, it actually begins to look magical...! Breathtaking vistas spread out before you at all times of the day and the night view of the twinkling lights of the city is magical. The property itself is perfectly manicured, green lawns and flowers blooming all over - to the jaded urban traveller - a soothing getaway indeed. And you needn't do the touristy places.... Just relax and lol around in comfort, and enjoy the scenery...
The personalised hospitality is what finally floors you, though, with the GM, the F&B Manager and the Chef all going out of their way to make your stay really special.
Thank you all!

Stayed: January 2013
1  Thank ashaakc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Sinclairs_Ooty, General Manager at Sinclairs Retreat Ooty, responded to this reviewResponded January 14, 2013

Dear Guest,

Thank you for taking the time to post a review of Sinclairs Retreat Ooty on TripAdvisor. It is such a pleasure to read complimentary feedback on guest stays. We are delighted to hear that you liked the service, views and hospitality of our hotel. I will certainly pass on your grateful appreciation to our team at Ooty.

On behalf of everyone in the team we look forward to welcoming you back to Sinclairs Retreat Ooty in the near future. Please join us on Facebook and Twitter to keep updated with all our offers and promotions.

Regards,

R Venkatesh
General Manager

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Reviewed January 5, 2013

Had gone on an impromptu visit to Ooty with family on the 29th of Dec 2012 and stayed at this hotel for two nights. The retreat is at a higher elevation to Ooty and you look down at the Ooty city. Looking at this view in the night is a treat. The place itself is spacious and with excellent ambience. Further, the hotel staff are all courteous and happy to help you all the time. The rooms are well appointed and good.

The General Manager, Mr. Venkatesh, is a very warm gentleman who personally leads the team in providing the experience. From early in the morning to late at night, we saw him interact with all his guests and made them feel at home. Was a welcome change from Senior Managers that you normally find in Tourist Centric places!!!

The Chef, Shoan (did I spell that right?), also deserves a special mention. Always ready to adapt to give what each person wants!! Saw him talking to a lot of guests and taking in their views and sharing his views as well. Fixed us a lovely lunch for our journey back and surprised us with some goodies when we opened our lunch!!

Heartily recommend, head here for a good experience.

Room Tip: Valley view rooms on higher floors recommended!
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  • Stayed: December 2012, traveled with family
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2  Thank Satya S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Sinclairs_Ooty, General Manager at Sinclairs Retreat Ooty, responded to this reviewResponded January 6, 2013

Dear Satya,

Thank you for your wonderful feedback. We are extremely happy to know that you had a memorable stay with us. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodation. We appreciate your positive comments regarding the location, ambiance, food and service.

Please note that we have tailor made packages to suit each and every guest need. Next time you are visiting Ooty, we hope to welcome you to Sinclairs once again!

As a valued guest, we would like to invite you to our other properties at Bengaluru, Dooars, Port Blair and Darjeeling.

Please follow us on Facebook and Twitter to be updated with all our promotions and offers.

Good Day!

Regards,

R Venkatesh
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2013

The hotel property has an excellent location and the food served is good. The Chef was very kind to make non-spicy food for kids. Thats about it.

The hotel rooms were very small and cleanliness was about average. There was no refill of teabags and milk powder throughout our stay. The bathrooms were small. Shampoos etc were probably used ones. When we asked for replacement, we were asked to shift the room saying there was some problem with waterline there. This is not what you would expect whenyou shell out around 6.5K for a room per night. This surely wasn't value for money. This room surely wasn't worth the money - not more than 1.5 - 2.0 K for this kind of a room and service.

  • Stayed: December 2012, traveled with friends
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Thank Vagabond020113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Sinclairs_Ooty, General Manager at Sinclairs Retreat Ooty, responded to this reviewResponded January 6, 2013

Dear Sir,

Thank you for taking the time to post a review on TripAdvisor. We are all pleased that you enjoyed our location, food and service. We try our best to ensure that every guest has an enjoyable experience when they stay with us and its comments like yours that make it all worth while.

We are disappointed to hear that you found our hotel steep in terms of price, but our rates are very competitive as compared to all other hotels in the region.

We apologize for the encounters that have caused you inconvenience. Please be assured that we take your comments seriously and share them with our associates, so we may resolve any carelessness with respect to our hotel services.

Do visit our other properties at Siliguri, Darjeeling, Dooars, Port Blair and Bengaluru and please follow us on social media like Facebook and Twitter to keep updated with all our offers and promotions.

Hoping to welcome you back to Sinclairs with a better experience.

Best Regards,

R. Venkatesh
General Manger

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 1, 2013

I take this opportunity to wish Happy New Year 2013 to all of you !! I have made the necessary booking through Mr Prabhu ( Marketing Manager , based in Chennai ) . We reached there on 24th Dec 12 late afternoon ....surprised to find the GM at Reception to welcome us ! Excellent property ....well maintained ....we were in 217 ....view from the room was superb ! The lawn , the balcony , the dinning hall ----we could enjoy the view from every where . The Play Area is wonderful - though SPA was closed for few days , we could use games facilities as well as the well equipped Gym !! I must mention the name of Chief Chef - Mr Shovan , who was taking personal care of all guests in terms of their food requirement as per their taste !! Mr Venketesh , the GM , who has also joined from 24th Dec onwards , is also a wonderful person . He was found to take personal interest about the need of each and every family . Amazing hospitality !!! We came back on 28th Dec ......probably should have stayed back till 1st Jan and enjoyed the New Year eve !!! I could see very good conference facilities too .....would love to come back again !!!! Best of luck to all the staff and Management ! I must also say one thing ( which was told to the GM also ) ---the approach road must be made good , else , it would create negative feeling amongst guests .....

Room Tip: Premier rooms offer a good view .......I don't know about the suits .
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  • Stayed: December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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2  Thank Sandip K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Sinclairs_Ooty, General Manager at Sinclairs Retreat Ooty, responded to this reviewResponded January 9, 2013

Dear Guest,

Let me start by thanking you for taking the time to post your comments on TripAdvisor regarding your recent stay at Sinclairs Retreat Ooty. Your feedback is very much appreciated and I can assure you we use this information to do everything possible to create an enjoyable experience for each of our guests.

I do agree with you that the views from our hotel are the best in Ooty, as we're the highest located hotel in the region. Your special mention regarding the maintenance of the hotel, play area and our staff being helpful and courteous is something we strive for on a consistent basis and your comments make it all worth while.

We hope to welcome you back to Sinclairs Retreat Ooty with an even more pleasant experience!

Do keep up to date with all our promotions and offers on Facebook and Twitter.

Best Regards,

R. Venkatesh
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sinclairs Retreat Ooty

Address: Gorishola Road,, Ooty (Udhagamandalam) 643001, India
Location: India > Tamil Nadu > The Nilgiris District > Ooty (Udhagamandalam)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#6 Spa Hotel in Ooty (Udhagamandalam)
Price Range: $67 - $114 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sinclairs Retreat Ooty 3.5*
Number of rooms: 79
Official Description (provided by the hotel):
Enveloped by the clouds at 8000 feet and located exactly where the "Queen of Nilgiris" was discovered, Sinclairs Retreat Ooty is the highest located hotel in South India and unquestionably the best located hotel in Ooty. The hotel has 79 rooms and suites, and two villas with interiors that are modern and charming. The luxurious rooms are equipped with tea/coffee makers and cable TV. The valley view rooms offer stunning views.The resort is equipped with an array of facilities. This includes a Wi-Fi enabled reception area overlooking a three level-landscaped garden, Deluxe, Superior, Premium Suites and Deluxe/Honeymoon suite, conference and meeting facilities; three halls - Regal, The Windsor and The Summit and an open area - The Terrace. Fine dining at Pine n' Petal, a multicuisine restaurant, The Portico, a coffee bar for beverages and snacks, and High Point Bar, a stylish bar and a cool cocktail lounge.The highlight of the property is a vibrant entertainment and recreation zone with indoor badminton, pool table, table tennis, board games, video games, kids play area, library and lounge. Moreover, the hotel comprises of a fitness centre with gym, steam, sauna, and spa. ... more   less 
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Also Known As:
Sinclairs Retreat Ooty Hotel Ootacamund
Sinclairs Retreat Ooty India/Ooty (Udhagamandalam)

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