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“Great place to stay in Ooty”

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Fortune Hotel Sullivan Court
Leeds
Level 4 Contributor
25 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Great place to stay in Ooty”
Reviewed May 16, 2014

Lovely modern hotel with a colonial feel, spacious, clean rooms and an excellent restaurant. Comfortable beds and tea and coffee in the room - plus a fold out ironing board-that's a first in India! Attentive staff and nice location out of town next to the Rose Garden.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Judy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SullivanCourt, General Manager at Fortune Hotel Sullivan Court, responded to this review, May 16, 2014
Dear Guest

Greetings from Fortune Resort Sullivan Court, Ooty!!!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We are delighted to know that the services rendered were up to your expectations. It is feedback such as yours that inspire us to strive for greater heights of excellence in our services.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Fortune Resort Sullivan Court, Ooty.
Yours is a relationship we cherish.


Sincerely Yours

Murali Kumar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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491 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (121)
Date | Rating
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English first
London, United Kingdom
Level 4 Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed May 13, 2014

We were visiting Ooty, in the footsteps of my father-in-law who used to stay at Ooty Club when on leave in the 1940's. Our excellent travel company normally used a hotel in Coonoor , and tried for the Savoy , but it was fully booked. The good things -it is a modern 15 year hotel with a dramatic atrium ,3 storeys high with seating area and fountain. . The bar was colonnial style and cosy with opportunity of snacks, and fairly priced drinks.
Our room ,3rd floor , was nicely furnished and equipped, but then the less favourable side starts. The TV did not work well , but maintenance came promptly to make an effective temporary repair. It was not made permanent during our stay.There was a dvd player. The lack of air conditioning was not a problem as it was cool enough without. The furnishings were comfortable and clean if a little dated. Maintenance was again an issue re wardrobe door would not stay shut. As the door opening activated the internal light, this was a problem. If we did not wedge the door shut, the bed would have been brightly lit all night.
The bathroom had all the basic essentials , but again maintenance was an issue with tatty and dirty looking black sealant around the bath/dark green marble . The basin tap was extremely loose; on the verge of breaking.
There was a Pharma conference on when we were there; and so for 2 of 3 nights there was only buffet food/hot and cold. The food was adequate in quality , but made 2 of the 4 of us ill. The 3rd night the a la carte was very good. The puddings were hit and miss, some lovely- bread and butter pudding, and apple pie, but shocking lurid pink strawberry gateau. The staff were very courteous but at times not that able to understand us. The ' wine list 'had 1 sparking wine and 1 red -which tasted like 'port'.
The Spa was in a dingy bungalow and did not inspire enthusiasm for a £30 massage. There was a tiny garden with a couple of benches and a parasol.
Overall , although I sound critical, we had a good stay. It was a contrast to the other hotels we stayed in, which were 4-5 star. If you are used to 3 star in Europe you will be happy with a few niggles. It was generally clean and most of the staff couldn't be nicer. The walk into town was easy downhill and it is very handy for the Rose Garden.The opposition in the town looked very uninspiring.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amanda173
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SullivanCourt, General Manager at Fortune Hotel Sullivan Court, responded to this review, May 16, 2014
Dear Guest

Greetings from Fortune Resort Sullivan Court, Ooty!!!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We apologize for not having met your expectations on the points highlighted and assure you that we have already initiated corrective steps to ensure these are not repeated.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Fortune Resort Sullivan Court, Ooty.
Yours is a relationship we cherish.


Sincerely Yours

Murali Kumar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level 5 Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed May 6, 2014

My family and my cousin's family had a very pleasant stay during 16-18 January at Fortune Hotel Sullivan Court, Ooty. We booked four rooms with a wonderful view of lush green Garden of the hotel. The room size was decent, service was pretty good and food was reasonable. Our Room Cost comes with complimentary Buffet Breakfast and Buffet Dinner. The food was good and had decent choices. Located just off increased over the city, but is therefore very quiet. A very nice Grand Piano in the listening area. Children's had a great time in Children"s play area. Family had a nice lawn to sit, relax and View the Wonderful Ooty City . Overall it is a nice place to stay. We would surely recommend this place to people visiting Ooty.

Room Tip: All rooms are Good
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Dubai_Muthu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SullivanCourt, General Manager at Fortune Hotel Sullivan Court, responded to this review, May 6, 2014
Dear Guest

Greetings from Fortune Resort Sullivan Court, Ooty!!!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We are delighted to know that the services rendered were up to your expectations. It is feedback such as yours that inspire us to strive for greater heights of excellence in our services.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Fortune Resort Sullivan Court, Ooty.
Yours is a relationship we cherish.


Sincerely Yours

Murali Kumar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 3, 2014 via mobile

I checked in first week of may. I booked a standard room.

Good-
The room had a great garden view and view of the mountain. The room was well maintained. Flooring was wooden, bed was very comfortable. The amenities were up to the mark..The complimentary breakfast was good. Many choices which would keep your stomach full.
Round the clock service. I order mutton biryani at 2 am. It was delivered and was very good.

Room service was good. They clean the entire place and replace all toliteries.

The hotel has a huge place for kids, jogging and many more things to do.

The location of the hotel is very close to market and site seeing area. This can save lot time in travelling.

Bad-
Food is very expensive. A mutton biryani will cost you around 600/-. Even avoid ordering water bottle. I would recommend to get food from outside and eat inside the room.

The hair dyer was not working. The mini bar has very few options. The curtains can't keep the sunlight away during day.


Overall it's a good place to be. If you want a good service and a comfortable place to stay..This is the hotel you want to be....

Stayed May 2014, traveled as a couple
Helpful?
1 Thank Anish V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SullivanCourt, General Manager at Fortune Hotel Sullivan Court, responded to this review, May 4, 2014
Greetings from Fortune Resort Sullivan Court, Ooty!!!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We are delighted to know that the services rendered were up to your expectations. It is feedback such as yours that inspire us to strive for greater heights of excellence in our services.

We apologize for not having met your expectations on the points highlighted and assure you that we have already initiated corrective steps to ensure these are not repeated

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Fortune Resort Sullivan Court, Ooty.
Yours is a relationship we cherish.


Sincerely Yours

Murali Kumar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fremont, California, USA
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 2, 2014

We switched to this hotel from our original choice of Delightz Inn that turned out to be a bit isolated with bad access roads. We stayed here for 3 nights.

Pros:
Given the dilapidated state that Ooty is now in, this place is not such a bad choice to stay in Ooty (for the given price). Their bar and restaurant is open 24hrs for your convenience. The lobby looks great with cozy ambiance and live piano performance in the evenings. We were lucky to find a nice local taxi guy who was very reasonable and was available the whole time we were there. (If the TripAdvisor will allow it - his name is Suman and his contact information: +919943833553). For people not used to spicy South Indian food, their restaurant had good choice of North Indian and few international selections that saved our stomachs!. They also have a pool/billiards table that we tried and spa/massage packages (didn't try). They have an outdoor barbecue style restaurant (Khyber) that we didn't get a chance to try as it had been raining on and off that time. The staff and service was generally good and willing to accommodate of any special requests.

Cons:
While it is located within walking distance from the Rose Garden, it is still a bit off from the shops and restaurants. Some of the room furniture seemed old and in need of maintenance. The lobby carpet was dirty and needed replacing The bathroom drain and sink were a bit clogged in our room though they were promptly attended to by the housekeeping staff. Toilet flush used ground bore water and was muddy at times. Water used in taps is supposedly rain water and seemed OK to us.

Ooty itself seems to have lost its charm due to rapid-unplanned development and horrible roads. Surrounding areas such as Pykara & Coonoor tea plantations were more pleasant to visit.

Room Tip: It maybe a good idea to check the room that you are being assigned before accepting the keys for it.
See more room tips
  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank seuvenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SullivanCourt, General Manager at Fortune Hotel Sullivan Court, responded to this review, May 3, 2014
Dear Guest

Greetings from Fortune Resort Sullivan Court, Ooty!!!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We apologize for not having met your expectations on the points highlighted and assure you that we have already initiated corrective steps to ensure these are not repeated.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Fortune Resort Sullivan Court, Ooty.
Yours is a relationship we cherish.


Sincerely Yours

Murali Kumar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 2, 2014

The hotel is an old one and at a very good location. The staff are very friendly and courteous. The rooms need more attention. I don't think this hotel deserves the 4 star rating. The food provided in the buffet spreads were not that great. They need to get better. I had booked this hotel after reading the good reviews. But, the hotel did not meet our expectations. There were house flies in the room booked for us. After talking to them, they upgraded us to a suite free of cost which was cleaner and better. Definitely needs attention.

Room Tip: Call them to get a better price than that is advertised in the web.
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GoviH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SullivanCourt, General Manager at Fortune Hotel Sullivan Court, responded to this review, May 3, 2014
Dear Guest

Greetings from Fortune Resort Sullivan Court, Ooty!!!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We apologize for not having met your expectations on the points highlighted and assure you that we have already initiated corrective steps to ensure these are not repeated.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Fortune Resort Sullivan Court, Ooty.
Yours is a relationship we cherish.


Sincerely Yours

Murali Kumar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level 6 Contributor
487 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 456 helpful votes
Reviewed April 27, 2014

This was one of our poorer hotels during our 23 days in India. It is in a lovely situation with pleasant gardens, and has obviously seen better times. But it badly needs an injection of capital an a serious modernization program. Most areas need cleaning and painting, and better still, some structural redesign. There is a great deal of space, and our bedroom was most comfortable, but one evening we noticed smoke pouring out of our electric heater, that probably speaks volumes about the state of the wiring system. The food, in particular the breakfast, was mediocre at best, and far below what one would expect of a Resort Hotel, that was the class for which we had booked.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank davidgoldberg1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SullivanCourt, General Manager at Fortune Hotel Sullivan Court, responded to this review, April 28, 2014
Dear Guest

Greetings from Fortune Resort Sullivan Court, Ooty!!!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We apologize for not having met your expectations on the points highlighted and assure you that we have already initiated corrective steps to ensure these are not repeated.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Fortune Resort Sullivan Court, Ooty.
Yours is a relationship we cherish.


Sincerely Yours

Murali Kumar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fortune Hotel Sullivan Court

Property: Fortune Hotel Sullivan Court
Address: 123 Selbourne Road | Rose Garden Road, Ooty (Udhagamandalam) 643001, India
Location: India > Tamil Nadu > The Nilgiris District > Ooty (Udhagamandalam)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Ooty (Udhagamandalam)
#14 Family Hotel in Ooty (Udhagamandalam)
Price Range (Based on Average Rates): $
Hotel Class:4 star — Fortune Hotel Sullivan Court 4*
Number of rooms: 67
Official Description (provided by the hotel):
Set on the gentle slopes of Ooty, amidst lush green lawns and a colourful garden, Fortune Resort Sullivan Court is a modern-day tribute to John Sullivan, who founded the scenic town of Ooty in 1821. The hotel is just 1 km from the city centre, 2 km from the railway station and 100 km from the Coimbatore airport. ... more   less 
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Also Known As:
Fortune Hotel Ootacamund
Fortune Hotel Sullivan Court India/Ooty (Udhagamandalam)

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