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“Very clean and efficient but too 'anonymous international hotel' for us”

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Fortune Hotel Sullivan Court
London, United Kingdom
Level 4 Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Very clean and efficient but too 'anonymous international hotel' for us”
Reviewed March 24, 2013

You really could have been staying anywhere in the world (especially as it was really quite cold for India in January - the little electric fan heater in the room just wasn't up to the job!). About the only nice Indian touch was the brass bowl of flowers in reception - see photo. The room was very clean and well-furnished but definitely on the small side. Comfortable beds. Excellent bathroom, though that was also small! Average restaurant. Good location, on a quiet ridge near the rose garden and not far from the centre of town. Helpful staff. If you're looking for a modern international hotel, you'll love it! We were amused by the sign at the entrance - see photo again - but can only say we luckily saw no arms dealers or terrorists during our stay!

  • Stayed January 2013, traveled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kewfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SullivanCourt, General Manager at Fortune Hotel Sullivan Court, responded to this review, March 28, 2013
Dear Guest

Greetings from Fortune Resort Sullivan Court, Ooty!!!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We are delighted to know that the services rendered were up to your expectations. It is feedback such as yours that inspire us to strive for greater heights of excellence in our services.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Fortune Resort Sullivan Court, Ooty.
Yours is a relationship we cherish.


Sincerely Yours

Murali Kumar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (121)
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English first
Moss Vale, NSW, Australia
Level 4 Contributor
47 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed March 7, 2013

In this messy town set amongst a jumble of steep hills, Sullivan Court was generally attractive and overall satisfactory. Including good service and pleasant food in an attractive dining room, our stay was very comfortable. However, our room was small and its view poor.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Neill46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SullivanCourt, General Manager at Fortune Hotel Sullivan Court, responded to this review, March 7, 2013
Dear Guest

Greetings from Fortune Resort Sullivan Court, Ooty!!!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We are delighted to know that the services rendered were up to your expectations. It is feedback such as yours that inspire us to strive for greater heights of excellence in our services.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Fortune Resort Sullivan Court, Ooty.
Yours is a relationship we cherish.


Sincerely Yours

Murali Kumar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norfolk
Level 3 Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed March 4, 2013

We stayed in a deluxe room. It was large and comfortable if a little on the dark and cool side. The chef was great and cooked me a different veggie soup as I did not like the one offered on the buffet. Buffet had a good selection with great Indian desserts. We liked Ooty and would go back to both the hotel and the area.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Toffesocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SullivanCourt, Manager at Fortune Hotel Sullivan Court, responded to this review, March 6, 2013
Dear Guest

Greetings from Fortune Resort Sullivan Court, Ooty!!!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We apologize for not having met your expectations on the points highlighted and assure you that we have already initiated corrective steps to ensure these are not repeated.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Fortune Resort Sullivan Court, Ooty.
Yours is a relationship we cherish.


Sincerely Yours

Murali Kumar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai
Level 6 Contributor
286 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
Reviewed February 18, 2013

We visited the restaurant at Sullivan Court twice last week- the food was exceptional both times. We did not try the dinner buffet but ordered a la carte. Three of our group swore by the sizzlers. One of of our group had beef stroganoff and said it was the best she had ever had.Their cocktails were delicious too! I don't know about the rooms in the hotel but the food in their restaurant is definitely to be recommended. The minus point is that on the second visit they were very short staffed and the drinks and food were quite delayed. But as I said earlier, the food made up for it.

  • Stayed January 2013, traveled with friends
    • Value
    • Service
Helpful?
Thank GitaChennai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SullivanCourt, General Manager at Fortune Hotel Sullivan Court, responded to this review, February 20, 2013
Dear Guest

Greetings from Fortune Resort Sullivan Court, Ooty!!!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We are delighted to know that the services rendered were up to your expectations. It is feedback such as yours that inspire us to strive for greater heights of excellence in our services.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Fortune Resort Sullivan Court, Ooty.
Yours is a relationship we cherish.


Sincerely Yours

Murali Kumar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 6 Contributor
314 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
Reviewed February 7, 2013

This hotel looks fine when you arrive. Convenienly situated above Ooty and within easy access of the town . Unfortunately not so good when you stay there . The electrics are very dodgy with sockets coming off the wall . The power goes off constanly and using the lift would not be advised. It was very noisy. There was a private disco going on, which revererated throughout the building and there was no soundproofing. Requests for noise to be reduced ignored . The food and service was poor and I could not really recommend this hotel..

Stayed January 2013, traveled with friends
Helpful?
2 Thank Bellou2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SullivanCourt, General Manager at Fortune Hotel Sullivan Court, responded to this review, February 9, 2013
Dear Guest

Greetings from Fortune Resort Sullivan Court, Ooty!!!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We apologize for not having met your expectations on the points highlighted and assure you that we have already initiated corrective steps to ensure these are not repeated.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Fortune Resort Sullivan Court, Ooty.
Yours is a relationship we cherish.


Sincerely Yours

Murali Kumar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ellicott City, Maryland
Level 6 Contributor
50 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed January 24, 2013

The hotel has offered a very good stay. The room were provided with excellent facilities. The hotel location is also very good. The staff was really good and even I liked the in house restaurant also. The menu for breakfast was excellent on both days of my stay.

Definitely the hotel is worth for the money paid.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Titus T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SullivanCourt, General Manager at Fortune Hotel Sullivan Court, responded to this review, January 28, 2013
Dear Guest

Greetings from Fortune Resort Sullivan Court, Ooty!!!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We are delighted to know that the services rendered were up to your expectations. It is feedback such as yours that inspire us to strive for greater heights of excellence in our services.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Fortune Resort Sullivan Court, Ooty.
Yours is a relationship we cherish.


Sincerely Yours

Murali Kumar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 22, 2013

The room was very comfortable, nice bed and clean bathroom, nice to retreat to in the evening. The service from the hotel staff was very poor. We were after help for arranging a tour guide, which we figured was not a difficult request as they are a hotel yet this proved to be extremely challenging. I ended up organising the guide from the friendly budget hotel nearby.They failed to assist us with a few other simple request. I wouldn't stay here again.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wanderinglara29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SullivanCourt, General Manager at Fortune Hotel Sullivan Court, responded to this review, January 28, 2013
Dear Guest

Greetings from Fortune Resort Sullivan Court, Ooty!!!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We apologize for not having met your expectations on the points highlighted and assure you that we have already initiated corrective steps to ensure these are not repeated.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Fortune Resort Sullivan Court, Ooty.
Yours is a relationship we cherish.


Sincerely Yours

Murali Kumar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fortune Hotel Sullivan Court

Property: Fortune Hotel Sullivan Court
Address: 123 Selbourne Road | Rose Garden Road, Ooty (Udhagamandalam) 643001, India
Location: India > Tamil Nadu > The Nilgiris District > Ooty (Udhagamandalam)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Ooty (Udhagamandalam)
#14 Family Hotel in Ooty (Udhagamandalam)
Price Range (Based on Average Rates): $
Hotel Class:4 star — Fortune Hotel Sullivan Court 4*
Number of rooms: 67
Official Description (provided by the hotel):
Set on the gentle slopes of Ooty, amidst lush green lawns and a colourful garden, Fortune Resort Sullivan Court is a modern-day tribute to John Sullivan, who founded the scenic town of Ooty in 1821. The hotel is just 1 km from the city centre, 2 km from the railway station and 100 km from the Coimbatore airport. ... more   less 
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Also Known As:
Fortune Hotel Ootacamund
Fortune Hotel Sullivan Court India/Ooty (Udhagamandalam)

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