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“I might think of other options.”

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Fortune Hotel Sullivan Court
Reviewed January 14, 2013

I travelled to ooty during x'mas. First thing I booked this hotel through their own website, where they offered me Rs 1000 discount at the time of checkout. But I was shocked when I saw the final bill there was no discount at all. Even after showing booking printouts, manager at the reception went on arguing saying that room rate is already discounted. Even after calculations proof in front of him he was not ready to loose his attitude. Since 15-20 days, I have been just getting email replies on my followup that complaint is under process by headoffice and thats it.

Property needs renovation badly when compared against high tarrif. e.g. There was crack in the washbasin, bathroom look & feel, sanitary-ware etc looks quite old.

room service was good.

Restaurant service was bad. During our first dinner, i found that it was completely short of staff. During breakfast, we ordered by tea-coffee to a waiter. Nothing was served for 15 minutes. When I asked the same waiter for tea, he looked puzzled and went into the kitchen again.

I have stayed in Sterling Resorts in Munnar. If I do the comparison, luxury over there was much better for a lesser price. For such a high tarrif, obviously I am going to have equally high expectation which did not meet. Rather I might think of other options now.

  • Stayed: December 2012, traveled with family
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Thank 0RahulM0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SullivanCourt, General Manager at Fortune Hotel Sullivan Court, responded to this reviewResponded January 15, 2013

Dear Guest

Greetings from Fortune Resort Sullivan Court, Ooty!!!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We apologize for not having met your expectations on the points highlighted and assure you that we have already initiated corrective steps to ensure these are not repeated.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Fortune Resort Sullivan Court, Ooty.
Yours is a relationship we cherish.


Sincerely Yours

Murali Kumar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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379 - 385 of 501 reviews

Reviewed January 3, 2013

Stayed here in December 2012 end, beautiful rooms, cleanliness, amazing room service and their rates through out Fortune hotels ( I think 50 are there all over India) room rates include breakfast, water bottle, tea coffee and a fruit platter everyday. They treat you like a king, vast variety of buffet breakfast. Had to order extra tooth brush, extra soap and was surprised to see it reached my room in approx 40 Secs, not even a minute. Great stay

Room Tip: All the room are equally good.
See more room tips
  • Stayed: December 2012, traveled with family
    • Value
    • Location
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1  Thank SureshNagpur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SullivanCourt, General Manager at Fortune Hotel Sullivan Court, responded to this reviewResponded January 15, 2013

Dear Guest

Greetings from Fortune Resort Sullivan Court, Ooty!!!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We are delighted to know that the services rendered were up to your expectations. It is feedback such as yours that inspire us to strive for greater heights of excellence in our services.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Fortune Resort Sullivan Court, Ooty.
Yours is a relationship we cherish.


Sincerely Yours

Murali Kumar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2013

We arrived in Ooty to this great hotel after a long drive. The hotel is clean, comfortable and the staff are really helpful. They had attention to detail which is rare in the places we visited in India. The bar is great and they know how to serve various drinks and the restaurant is very good. The food was really tasty and good value.

  • Stayed: January 2013, traveled with friends
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3  Thank DistantTraveller_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SullivanCourt, General Manager at Fortune Hotel Sullivan Court, responded to this reviewResponded January 2, 2013

Dear Guest

Greetings from Fortune Resort Sullivan Court, Ooty!!!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We are delighted to know that the services rendered were up to your expectations. It is feedback such as yours that inspire us to strive for greater heights of excellence in our services.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Fortune Resort Sullivan Court, Ooty.
Yours is a relationship we cherish.


Sincerely Yours

Murali Kumar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 27, 2012

We stayed for two nights in this hotel and found the hotel staff to be very helpful.The rooms were clean and comfortable with a great view.
The access to the hotel is by a uphill road.The breakfast which was included was good.The swimming pool was under construction.We were impressed by the help extended to us by the staff.We left our travel adapter and it was couriered to us without any additional cost.We had a very pleasant stay.

  • Stayed: December 2012, traveled with family
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    • Location
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1  Thank mitra169
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SullivanCourt, General Manager at Fortune Hotel Sullivan Court, responded to this reviewResponded January 2, 2013

Dear Guest

Greetings from Fortune Resort Sullivan Court, Ooty!!!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We are delighted to know that the services rendered were up to your expectations. It is feedback such as yours that inspire us to strive for greater heights of excellence in our services.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Fortune Resort Sullivan Court, Ooty.
Yours is a relationship we cherish.


Sincerely Yours

Murali Kumar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 15, 2012

We stayed two Nights in this hotel. even though the hotel is not old only nine years, it go do
with some redecorating!!
Rooms were okay, some things int he room needed repair!!
The hotel is on a steep hill, so to go for a stroll is not really tempting unless you like to walk up hill
The City itself is is not much to do!! The surroundings area around Ooty is really pretty!!
Weather was lovely cool!!

  • Stayed: November 2012, traveled as a couple
    • Value
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Thank Carry O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SullivanCourt, General Manager at Fortune Hotel Sullivan Court, responded to this reviewResponded January 2, 2013

Dear Guest

Greetings from Fortune Resort Sullivan Court, Ooty!!!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We are delighted to know that the services rendered were up to your expectations. It is feedback such as yours that inspire us to strive for greater heights of excellence in our services.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Fortune Resort Sullivan Court, Ooty.
Yours is a relationship we cherish.


Sincerely Yours

Murali Kumar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 7, 2012

This is one of the best Hotels in Ooty with clean and spacious rooms with beautiful interiors. The rooms are well stocked with the best toiletries and all the necessary things to make your stay most memorable.

The service staff was an absolute delight and ensured that the guests had a fab time at the Hotel. The food was good with a decent spread for Breakfast and Dinner.

I stayed here for 2 nights and spent the other 2 nights at the Taj Savoy. However I should have stayed for all the four nights at the Fortune Hotel Sullivan Court as me and my wife both suffered from food poisoning at the Taj Savoy Hotel.

All in all this is the best Hotel in Ooty.

  • Stayed: May 2012, traveled with family
    • Value
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Thank Sujit25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SullivanCourt, General Manager at Fortune Hotel Sullivan Court, responded to this reviewResponded January 2, 2013

Dear Guest

Greetings from Fortune Resort Sullivan Court, Ooty!!!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We are delighted to know that the services rendered were up to your expectations. It is feedback such as yours that inspire us to strive for greater heights of excellence in our services.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Fortune Resort Sullivan Court, Ooty.
Yours is a relationship we cherish.


Sincerely Yours

Murali Kumar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 30, 2012

One of the best hotels in Ooty. Exemplary service. Most beautiful interiors I've ever seen in a hotel. The staff is very friendly. Decent food and good breakfast. Very clean rooms.

Pool playing is free though they charge for Billiards. Garden walks at night in the chilly November weather was good. Badminton and other facilities are also available though we didnt get time to check all those out. Rooms are bathrooms are a little small but I guess that's the situation in all ooty hotels.

  • Stayed: November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank NVD123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SullivanCourt, General Manager at Fortune Hotel Sullivan Court, responded to this reviewResponded December 6, 2012

Dear Guest

Greetings from Fortune Resort Sullivan Court, Ooty!!!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We are delighted to know that the services rendered were up to your expectations. It is feedback such as yours that inspire us to strive for greater heights of excellence in our services.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Fortune Resort Sullivan Court, Ooty.
Yours is a relationship we cherish.


Sincerely Yours

Murali Kumar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fortune Hotel Sullivan Court

Address: 123 Selbourne Road | Rose Garden Road, Ooty (Udhagamandalam) 643001, India
Location: India > Tamil Nadu > The Nilgiris District > Ooty (Udhagamandalam)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Ooty (Udhagamandalam)
#14 Family Hotel in Ooty (Udhagamandalam)
Price Range: $53 - $102 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fortune Hotel Sullivan Court 4*
Number of rooms: 67
Official Description (provided by the hotel):
Set on the gentle slopes of Ooty, amidst lush green lawns and a colourful garden, Fortune Resort Sullivan Court is a modern-day tribute to John Sullivan, who founded the scenic town of Ooty in 1821. The hotel is just 1 km from the city centre, 2 km from the railway station and 100 km from the Coimbatore airport. ... more   less 
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Also Known As:
Fortune Hotel Ootacamund
Fortune Hotel Sullivan Court India/Ooty (Udhagamandalam)

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