I travelled to ooty during x'mas. First thing I booked this hotel through their own website, where they offered me Rs 1000 discount at the time of checkout. But I was shocked when I saw the final bill there was no discount at all. Even after showing booking printouts, manager at the reception went on arguing saying that room rate is already discounted. Even after calculations proof in front of him he was not ready to loose his attitude. Since 15-20 days, I have been just getting email replies on my followup that complaint is under process by headoffice and thats it.
Property needs renovation badly when compared against high tarrif. e.g. There was crack in the washbasin, bathroom look & feel, sanitary-ware etc looks quite old.
room service was good.
Restaurant service was bad. During our first dinner, i found that it was completely short of staff. During breakfast, we ordered by tea-coffee to a waiter. Nothing was served for 15 minutes. When I asked the same waiter for tea, he looked puzzled and went into the kitchen again.
I have stayed in Sterling Resorts in Munnar. If I do the comparison, luxury over there was much better for a lesser price. For such a high tarrif, obviously I am going to have equally high expectation which did not meet. Rather I might think of other options now.
- Official Description (provided by the hotel):
- Set on the gentle slopes of Ooty, amidst lush green lawns and a colourful garden, Fortune Resort Sullivan Court is a modern-day tribute to John Sullivan, who founded the scenic town of Ooty in 1821. The hotel is just 1 km from the city centre, 2 km from the railway station and 100 km from the Coimbatore airport. ... more less
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- Also Known As:
- Fortune Hotel Ootacamund
- Fortune Hotel Sullivan Court India/Ooty (Udhagamandalam)