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Fortune Hotel Sullivan Court
Ranked #13 of 82 Hotels in Ooty
Bengaluru, India
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“GREAT HOLIDAYS”
Reviewed June 26, 2012

we stayed in this hotel for two nights, had a very good time,well appointed rooms,accetable standards of service,people are very friendly and helpful.infact the front desk helped us to plan out our tour programme in ooty also organised our booking at bangalore........

Room Tip: ask fot the rooms at center of the corridor which over look the lawn.
See more room tips
  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank vinoth k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Fortune Hotel Sullivan Court, responded to this review, July 3, 2012
Dear Guest

Greetings from Fortune Resort Sullivan Court, Ooty!!!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We are delighted to know that the services rendered were up to your expectations. It is feedback such as yours that inspire us to strive for greater heights of excellence in our services.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Fortune Resort Sullivan Court, Ooty.

Yours is a relationship we cherish.


Sincerely Yours

Murali Kumar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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476 reviews from our community

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    80
    21
    22
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248
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (115)
Date | Rating
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English first
Mumbai, Maharashtra, India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 23, 2012

We stayed in Sullivan court for some five days,but the stay was very disappointing!.In the hotel website they have mentioned,two restaurants,but in reality the second one called Khyber is just an outdoor tandoor area used only for private parties!!.Food was nothing to write home about.Service needs a lot of improvement.The view from our room was that of trees being cut,which was very depressing!
There was one room where there was an old T.T table,none of the video games were working!
Overall its not value for money specially considering its an ITC hotel.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ashankar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Fortune Hotel Sullivan Court, responded to this review, July 3, 2012
Dear Guest

Greetings from Fortune Resort Sullivan Court, Ooty!!!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We apologize for not having met your expectations on the points highlighted and assure you that we have already initiated corrective steps to ensure these are not repeated.

In every two years the branches of the trees are cut as a preventive measures before the monsoon sets in. This practice has been following after 2008 heavy monsoon which resulted major land slides and tree falling.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Fortune Resort Sullivan Court, Ooty.

Yours is a relationship we cherish.


Sincerely Yours

Murali Kumar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delhi
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed June 20, 2012

Ooty is a beautiful place and though heavily commercialized the town and outskirts have an amazing charm.Even if you are not planning a long stay here like most people in summers do a day or two are good for this place.
Personally I love Ooty and this was my second time around here.The first time was a wek long stay which was amazing,this time around we dedicded to stay there for 2 days only and it was alast minute decision.
We stayed at Sullivan court thinking it is a fortune property and will be maintained in a better fashion than the other local run places.But boy are we up for a surprise.
To start with the room had hair on the bed and in the loo.The state of the washroom was so bad that they shoud put that room OOO.
To top the list the food was so awful it was practically inedible.Something like dal was also not made properly forget that this was a standard star hotel .
The service staff was highly apologetic but that was the extent of it as we had to literally stay hungry for the night and even outside the buffet if we ordered anything it was so bad that we were shaken at such low quality.
The breakfast was the same pathetic food, the idly which is even good at a roadside shop in this part of the coubntry was hard as a rock.
The exe. chef came and met us but seemed only for namesake.

My advice never ever stay at this place.And the chef should be asked to go or learn what food should taste like.

Room Tip: best thing do not go here EVER!
See more room tips
  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank destinations4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
85 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed June 13, 2012

in ooty there arent many well run places. so not many choices in the first place. the pace at which ooty has exploded not many good locations left.so Sullivan court still has a decent location with no noise from the town.not so great view from the room, its still manageable for a quickly planned trip.dont expect the service that you get from ITC hotels.Food is not bad.

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jissbobby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Fortune Hotel Sullivan Court, responded to this review, July 3, 2012
Dear Guest

Greetings from Fortune Resort Sullivan Court, Ooty!!!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We are delighted to know that the services rendered were up to your expectations. It is feedback such as yours that inspire us to strive for greater heights of excellence in our services.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Fortune Resort Sullivan Court, Ooty.

Yours is a relationship we cherish.


Sincerely Yours

Murali Kumar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oman
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 11, 2012

Stayed for 5 nights. Rooms could have been a bit larger but good enough to accommodate two. Needs some refurbishing. Food was good but in season time, it was a bit over crowded. Overall, a nice place.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
1 Thank VenkatOman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Fortune Hotel Sullivan Court, responded to this review, July 3, 2012
Dear Guest

Greetings from Fortune Resort Sullivan Court, Ooty!!!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We are delighted to know that the services rendered were up to your expectations. It is feedback such as yours that inspire us to strive for greater heights of excellence in our services.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Fortune Resort Sullivan Court, Ooty.

Yours is a relationship we cherish.


Sincerely Yours

Murali Kumar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 9, 2012

Worst property poor food poor room service poor quality room interiors no selling point arrogant people Lazy staff no travel desk to assist guest pl do not stay in this property to spoil your holidays
Athis hotel is a black spot on fortune hotels chain

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank harshdhakad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru, India
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 8, 2012

I was there for 2nd Anniversary. Upon reaching room was provided immediately. They promised a complimentary cake however upon checking on the eve of my anniversary they informed that they had no information about the same and said the cake can be delivered next day afternoon by 12. Upon insisting they promised to deliver the cake at night 12. Cake was a disaster. Just for our sake we cut it and could manage to have a small piece. Room service is bad. anything that we ordered including a bottle of water was delivered after 20mins. The property looks good & Its at the heart of the town but service wise it was bad. Its definitely not worth of money that they charged to book a room. Flush was not working properly.. Shower was not working properly..

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Subrataktah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Fortune Hotel Sullivan Court, responded to this review, July 4, 2012
Dear Guest

Greetings from Fortune Resort Sullivan Court, Ooty!!!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We apologize for not having met your expectations on the points highlighted and assure you that we have already initiated corrective steps to ensure these are not repeated.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Fortune Resort Sullivan Court, Ooty.

Yours is a relationship we cherish.


Sincerely Yours

Murali Kumar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fortune Hotel Sullivan Court

Property: Fortune Hotel Sullivan Court
Address: 123 Selbourne Road | Rose Garden Road, Ooty 643001, India
Location: India > Tamil Nadu > The Nilgiris District > Ooty
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Ooty
#14 Family Hotel in Ooty
Price Range (Based on Average Rates): $
Hotel Class:4 star — Fortune Hotel Sullivan Court 4*
Number of rooms: 67
Official Description (provided by the hotel):
Set on the gentle slopes of Ooty, amidst lush green lawns and a colourful garden, Fortune Resort Sullivan Court is a modern-day tribute to John Sullivan, who founded the scenic town of Ooty in 1821. The hotel is just 1 km from the city centre, 2 km from the railway station and 100 km from the Coimbatore airport. ... more   less 
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Also Known As:
Fortune Hotel Ootacamund
Fortune Hotel Sullivan Court India/Ooty

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