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“Simply grt place to be”
Review of Gem Park-Ooty

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Gem Park-Ooty
Certificate of Excellence
Mumbai
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Simply grt place to be”
Reviewed November 15, 2009

This is one of the finest place to be in ooty. It provides comforts at a reasonable price. We had a grt stay here.

    • Value
Helpful?
2 Thank Anirudh P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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664 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
mumbai
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 17, 2009

Ooty. miles of greenary. I simply love this place. Our rooms had wooden flooring and all wood furniture. We were offered steam bath facility and even a Gym. The atmosphere was very live and fresh. Excellent food, wine and the company of your loved ones. what else one needs!

  • Stayed December 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank flowerindia2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bangalore
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 29, 2009

I stayed there for 3 days and 4 four nights last week.
The hotel is well maintained and the staff were very professional.
I strongly recommend this place for anyone planning to go to Ooty.

  • Stayed September 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank travelling_star_1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maharashtra
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 12, 2009

Well, not sure where to begin. I thought my mind would have coolled down a bit hence writing after almost 20 days of my trip. We were on our annual vacation and meticulously chose Ooty and kodaikanal and worked out every detail, selecting holiday inn in ooty (19 - 22 aug. Assuming this was one of the best available in the city and ofcouse with the brand name, we obviosly expect a basic level of standard that a 4/5 star property(not sure who rated that) should have. We were sadly mistaken!!

From the minute we checked in and entered the room and I decided to take a quick shower to relax from the tiring journey from kodaikanal to ooty. I tried turning on the tap and the next thing I see is there is no tap!! it came out in my hand....the reception folks instead of suggesting to change the room decided to send a plumber. That took a long while before a "kaam chalaoo" arrangement was done. After having our meal(which i will talk abt later) we switched off the lights and dozed off thinking "tomorrow will be a new day"....wishful thinking I guess!!...the room had a wardrobe light on and its switch wont work....!

I didnt really have the enery in the middle of the night, so thought we’ll manage somehow till morning before complaining. It was quite cold and I adjusted the A/c temperatur to almost 28 degrees but the room just wudnt get warm....well all in all I somehow managed to pass that night, tired, sleepless, cold and very very angry!

In the morning i decided to hav a word with the duty a manager. Here’s waht he had to say - "oh, the a/c, I know, it doesnt work, we have been just circulating fresh air!!!, I’ll send a room heater in your room.".... Yea right!! and I am suppossed to get day dreams when I check into your hotel that its just a/c = "air cooled"

Next was the food, no great shakes, and certainly not value for money. The salads had no names nor taste either. We preffered to have our lunches in a restaurant by the name nahar, which served pretty good food. The only solace was the beauty of the hill stations which we saw during the day, saw no other reason to call it a "relaxing trip" and wasnt sure what more surprises wait for us in the evening at the hotel.
As expected, there was no heater in the evening, we called up again to remind them. An electrician came to fix the wardrobe light when we were actually tired roaming the whole day out. He took more than an hour to fix it, the problem being the the same electrician had shown some creativity earlier with the bulb which now had a direct connection with the mains and attained "immortal"status!!. Anyways another kaam chalaooo "switch hanging with a wire" arrangement was done!!

Tomorrow will be a new day....or not?? It was raining and since the hotel is at quite a height we were kind of left stranded, so we thought why not use the reacreation facilities?...Bad idea...!!! "Enter the dungeon". The name of their reacreation area (supposedly) is "Aliens" which is a disc + game area. It was filled with a stench of cigarettes, littered, the TT table was dirty, scratched and dimly lit (lounge lights for TT???...somebody help me)...and the irony was the place also had a dart board...watch your eyes people!!...an hour later we were told things have been fixed and usable when we complained again....well nothing had changed...I agree its a test of patience!...we decided to just sleep off the rest of the trip and say good riddance to this royally sc*****ed hotel soon, but will certainly give the feedback to the GM before leaving.

The check out was painful again, we had to produce allsort of evidence to show the people the 10% discount that was given on the "indulge"package. The apparently didnt have a record of the discount given by the booking team and they obviosly could not wake them at 6 am when we are leaving. The fear of missing my flight did not scare me so much as staying another day in this god forsaken place. When we gave the feedback, we were told the GM is not in the hotel and the duty manager did not care to meet us and sent someone else to gather the feedback. We did write the details of our quandry in their feedback form and we were promised it will be delivered to the Gm only. Havent heard from anyone yet.

The list is long, and their are more feathers to add to their cap, but the bottom line is - please decide on some other hotel if you are thinking about this. If you still decide on choosing this property, you have my best wishes!! Hope this helps.

  • Stayed August 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank cyberbuddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Level Contributor
51 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed August 24, 2009

This was my first visit to Ooty, heard a lot bout this place so called Ooty. Believe me its not like what your hear. Shimla, Manali, Darjeeling etc etc are much better. Now lets come back to this Hotel Holiday Inn. I travelled from Vellore all night with my wife (who was sick and has been discharged from CMC Vellore & with the doctors advice i took her to Ooty to refreshen up). We reached Ooty around 5AM which is very early in Ooty also it happened to be raining hard. As i know Holiday Inn closely in Oman(Muscat) i preffred to stay in Holiday Inn. I went to the Reception at 5Am and found a Shabby room boy busy with some papers, i asked him for a tarrif card and he said he has to search for1 and left me unattended. 10 min later i saw a security personel inside the reception i asked him the same and also that i needed a room, he also ignored me and started sharing jokes with the other security guard. I asked for the MOD whose name was displayed on the desk and got the answer he was off that day. After 20 mins of humilation i was told by my driver that its better to drive for another Hotel. So we left. We checked in another hotel and later in the afternoon i called up the hotel to speak with the manager. Some lady recieved my call and said she will do the needful but God knows what she has done. Later next day i went with my wife to the restaurant of Holiday Inn for my last meal at Ooty. Service staff & the Chefs were great, food was excellent like other Holiday Inn's. Management should take care bout the early morning check inn's. Security inside reception counter???????

  • Stayed June 2009, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Service
Helpful?
Thank AxxOgabriel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 23, 2009

The Hotel we stayed in Ooty really redeemed the place. The walkways and gardens were excellent. It is well located and serves good food in the restaurants. The rooms are quite spacious.

I strongly recommend this hotel for those who wish to stay in Ooty.

  • Liked — Location, comfort and food.
  • Disliked — Service - not much to dislike about it though
  • Stayed October 2008, traveled with family
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank gaurav_roy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
delhi
Level Contributor
64 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed June 10, 2009

i found ooty been to much exploited by mankind. no beauty left n this place. as far as holiday inn was concerned only view from hotel window was good . food was horrible. ooty itself is not beautiful.i have been to many places in and outside india where i wanna go again and again. but this is not that kind.

  • Liked — view from window
  • Disliked — swimming pool is only warm on saturdays
  • Stayed June 2009, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank anurag202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gem Park-Ooty

Property: Gem Park-Ooty
Address: Sheddon Road, Ooty (Udhagamandalam) 643001, India (Formerly Holiday Inn Gem Park-Ooty)
Location: India > Tamil Nadu > The Nilgiris District > Ooty (Udhagamandalam)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Ooty (Udhagamandalam)
#3 Luxury Hotel in Ooty (Udhagamandalam)
#3 Spa Hotel in Ooty (Udhagamandalam)
Price Range (Based on Average Rates): $
Hotel Class:4 star — Gem Park-Ooty 4*
Number of rooms: 95
Official Description (provided by the hotel):
Overlooking the beautiful Nilgiri Mountains, the hotel stands tall with all elegance and style. A contemporary structure with a traditional feel, Gem Park Ooty has kept itself well with the spirit of the beautiful and picturesque city. It is located in the heart of the town, minutes away from key tourist attractions and major shopping areas. With its convenient location and fine service, the hotel has aptly gained favor of all business and leisure travelers who throng the city throughout the year. The hotel welcomes you to a stunning beautifully done up lobby with impressive Indian art on the walls. It is the spotlessly attired staff, ever ready to do the most to make you comfortable that makes the stay an experience for a lifetime. ... more   less 
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Also Known As:
Holiday Inn Gem Park-Ooty Hotel Ootacamund
Holiday Inn Ootacamund
Ootacamund Holiday Inn
Gem Park-Ooty India/Ooty (Udhagamandalam)

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