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Review of Gem Park-Ooty

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Gem Park-Ooty
Certificate of Excellence
Reviewed May 9, 2014

I went to gem park Last year... Warm Beautiful location, Amazing staff, Big and clean rooms, Warm water swimming pool, variety of food, Different restaurants,spa and a DISC too... we got all we needed. It was just waoooo...

  • Stayed: November 2013, traveled with friends
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Thank Urviii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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366 - 372 of 685 reviews

Reviewed April 26, 2014

When I reached the hotel and approached the reception to check in, I received a reasonably warm reception. I had gone along with my wife and kid. When I entered the room, I found that they have given a double room with two separate beds. I requested the reception to transfer to a room with one king size bed. He agreed to check and no reply after that. I called up again and another guy gave the same assurance but, no reply. Finally, I had to go physically to the reception for a reply and they communicated that no such rooms are available. I booked through expedia which showed that the rooms have bath tub also. But, the same was not in our room and they had no reply to that too. I requested for wifi password and they assured that the same will be provided in 15 min. But, again nobody gave them by calling over the intercom and had to collect the same physically from the reception. The Wifi signal was pathetic and I complained to the reception. The signal is very weak at the restaurant also. They informed that they will inform the technical team to check the same. But, till the time I checked out, nothing was done on that. Later, I asked them to provide a newspaper. As usual, I got an assurance that the same will be provided and never received the same. This is the first time, I am seeing a hotel which does not distribute newspapers to the guests in their rooms every morning. The room lock seems to have been repaired badly and even if we lock the same, we will have not the confidence since the play between the lock and the door is too much.

The only saving grace was the restaurant. The food was excellent and Mr. Shekar, chief captain at the restaurant puts his best efforts to make the guests feel at home. The housekeeping team also does good job. They clean the rooms twice a day when you are out. But, the cleanliness at the common area is bit bad. A pot filled with sand was kept on our floor near the lift. It seems that the same is not cleaned regularly as you can see the pan spit in the sand by some guests is not removed.

For such pathetic service, the hotel is over priced. But, if the service levels are improved, it can be a great place.

  • Stayed: April 2014, traveled with family
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3  Thank NOBY T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 25, 2014

Our stay at gem park was fabulous. The rooms had a great view of the hills. Rooms were spacious. The manager at the restaurant was very courteous and efficient. He made our breakfast, lunch or dinner there very enjoyable. The staff were very friendly and helpful. This is our second time at gem park.

  • Stayed: April 2014
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Thank anuradhadavid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 25, 2014

In ooty I have-stayed in lot of hotels but gem park is the best for our family my kids love it we feel real home to name a few Mr Vinod manager is available any time he has the personal touch with all the guests he has good under standing how to deal with the guest.in restaurant mr shekar,mr mahesh and all the staffs food is good cleanliness is best part of gem park

Stayed: April 2014, traveled with family
Thank Vinod Kumar V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 20, 2014

What strikes you as you enter the gates of this Hotel is the location. Perched nicely on the top, the hotel gives you a great view of the valley and also brings a touch of cooler air blowing on your face.

The check in and check out process was extremely smooth and well handled. Was offered a choice of rooms and also taken around to check them before i chose one.

Lunch at Jade Gardens - Chinese restaurant, was great, though expensive. The Toda Cafe also offers decent food. When you signup for a meal plan (BF and Dinner), the Toda cafe is what is available to you for food. Breakfast was pretty good. However, dinner could be better. There is not too much variety on offer and if the hotel is full, then you could find it difficult to get a table.

They had some nice activities in the evening like a magic show. They also have a BIG screen where the IPL was being projected. You can watch you IPL match with a drink as the bar is right in front of the screen. Kids have a room to have fun. They have some stuff like, carrom, TT, Chess and a pool table.

The swimming pool is very nice and surprisingly, i did not find too many people at the pool. In fact for a long time it was just my family out there. Got lucky maybe. The pool is temperature controlled and hence the water is maintained at a nice warm level. I was told the pool is heated only on Saturday's, not sure why though ?

Staff is nice, courteous and helpful. Service through out my stay was very good.

The hotel is being renovated progressively so some rooms are better than others. Please be sure to take a look (ask for it if needed) before you decide on choosing one.

Room Tip: Choose the rooms on floors higher up - 6th floor for valley view rooms. The rooms have a nice sit ou...
See more room tips
  • Stayed: April 2014, traveled with family
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3  Thank Harish Iyer I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 17, 2014

Stayed at Gem Park between 21st and 23rd March 2014. The hotel is perched on a hill overlooking Ooty town. And our room had a great view of the entire town and surrounding mountains. The room was quite spacious with a nice sitting area. Only negative was that the water in the bathroom was just warm and not hot in the evening. Not sure if the problem was hotel wide or specific to our room. The food at the hotel was decently good. Both the hotel staff and the restaurant staff were friendly and courteous. Over all a great place to stay.

  • Stayed: March 2014, traveled with family
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Thank ppnycblr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 12, 2014 via mobile

We had breakfast buffet with a vast spread. All people over there right from welcoming man in entrance to reception lobby, waiters all were friendly and with ready to help attitude. My family enjoyed the food a lot. Thanks to the Chef and his team.

Stayed: April 2014, traveled with family
2  Thank feroze a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gem Park-Ooty

Address: Sheddon Road, Ooty (Udhagamandalam) 643001, India (Formerly Holiday Inn Gem Park-Ooty)
Location: India > Tamil Nadu > The Nilgiris District > Ooty (Udhagamandalam)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Ooty (Udhagamandalam)
#3 Luxury Hotel in Ooty (Udhagamandalam)
#5 Spa Hotel in Ooty (Udhagamandalam)
Price Range: $66 - $103 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gem Park-Ooty 4*
Number of rooms: 95
Official Description (provided by the hotel):
Overlooking the beautiful Nilgiri Mountains, the hotel stands tall with all elegance and style. A contemporary structure with a traditional feel, Gem Park Ooty has kept itself well with the spirit of the beautiful and picturesque city. It is located in the heart of the town, minutes away from key tourist attractions and major shopping areas. With its convenient location and fine service, the hotel has aptly gained favor of all business and leisure travelers who throng the city throughout the year. The hotel welcomes you to a stunning beautifully done up lobby with impressive Indian art on the walls. It is the spotlessly attired staff, ever ready to do the most to make you comfortable that makes the stay an experience for a lifetime. ... more   less 
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Also Known As:
Holiday Inn Gem Park-Ooty Hotel Ootacamund
Holiday Inn Ootacamund
Ootacamund Holiday Inn
Gem Park-Ooty India/Ooty (Udhagamandalam)

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