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“Exemplary service!!!”
Review of Gem Park-Ooty

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Gem Park-Ooty
Certificate of Excellence
Reviewed January 6, 2014

My parents, Mr & Mrs Hasham stayed there for three nights, celebrated christmas eve and had one of their best time! Kudos to Mr. Vinod and his team for making their stay memorable. Great food, great ambience, great staff! WORTH IT!!

  • Stayed: December 2013
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Thank mevarvany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vinodgempark, Front Office Manager at Gem Park-Ooty, responded to this reviewResponded January 13, 2014

Dear Mr. Mohamed,

Greetings from Gem Park Ooty!!

Thank you for choosing and sending your parents to staying with us during X-Mas and your kind words about our staff. It is always nice to get a compliment.

I just want to assure you that our Hotel is very proud of its level of cleanliness,service, food, and quality of its product.

We look forward to welcome you back at Gem Park Ooty in near future and we assure you of our best services at all times

Thank you
Vinod
Front Office Manager

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423 - 429 of 715 reviews

Reviewed January 5, 2014

I must say a very good hotel with very friendly and helpful staff. I stayed between 16 and 19 Dec. My check inn was pretty smooth. Also very good spread out of food, good choice for both veg and non veg. All staff ready to help you to the best of their ability.
Couple of things I would suggest to Hotel management is:
1) Look into swimming pool to be temperature controlled on regular basis instead of only on Fridays
2) Since this Resort is a bit away from center of Ooty, would advice for some sort of transportation to be organized for in house guest on regular basis to town
3) A couple of more options for play area for children will be quite good
Over all, I am very pleased to stay at Gem Park and would highly recommend for anybody visiting Ooty.

Room Tip: All rooms have good view, but would recommend higher floor (preferably on 7th Floor)
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  • Stayed: December 2013, traveled with family
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Thank napar1508
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vinodgempark, Front Office Manager at Gem Park-Ooty, responded to this reviewResponded January 21, 2014

Dear Napra,

Greetings from Gem Park Ooty!!

we thank you very much for staying with us and your kind words about our staff, which really encourages us to do better in days to come.

We have noted the suggestion you have mentioned about.

We look forward to welcome you back at Gem Park Ooty in near future and we assure you of our best services at all times.

Thank you
Vinod

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Reviewed January 3, 2014

During our recent stay in Ooty, we thoroughly enjoyed at the Gem park very hospitable staff, good service , awesome food. The only improvement required is the games area and spa. Overall we had a lovely three days special mention to Mr Pradeep and Mr Vinod. Also Chandan the chef!

Room Tip: Deluxe suite
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  • Stayed: December 2013, traveled on business
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Thank Bhattjoshi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vinodgempark, Front Office Manager at Gem Park-Ooty, responded to this reviewResponded January 21, 2014

Dear Mr. Joshi,

Greetings from Gem Park Ooty!

We thank you very much for your review/comment/feedback, which is really very encouraging and helpful.

We have noted the areas of improvement you have mentioned.

We look forward to welcome you back at Gem Park Ooty in near future and we assure you of our best services at all times.

Thank you
Vinod

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Reviewed January 3, 2014 via mobile

Awesome food. After spending 10 days in tamilnadu I finaly got some north indian food as I was sick of sambar...
Very nice and comfortable rooms ..
Nice scenic beauty in and around property.
Staff was also very good and helpful.

Stayed: February 2013, traveled with family
Thank Ashishjalandhar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vinodgempark, Front Office Manager at Gem Park-Ooty, responded to this reviewResponded January 21, 2014

Dear Mr. Jalandhar,

Greetings from Gem Park Ooty

We thank you very much for your review and we are glad to know that you have enjoyed your stay with us.

We look forward to welcome you in future.

with best regards
Vinod

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Reviewed December 24, 2013

I stayed in Gem Park from Dec 16 - Dec 19.
It is a perfect place to be in a holiday. The rooms were very good, better than expected and the service is also excellent.
The view of the mountains, greenery from room is amazing. Whole valley looks so surreal.
We got complimentary dessert in our room.
About the restaurant (Toda Cafe), it has all varieties of food and quality being good.
But the serving of bread is a lil bit late, so I advise you to order bread before you start your buffet.
There are starters, juices,milk, fruits, cakes adding to the food.
They can start a bon fire in the lawn but its a bit expensive.

Overall A very good experience for couple. A must go place for honeymoon/couples.

Room Tip: Take a room overlooking the valley, on the top most floor. It gets very cold in the night, better h...
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  • Stayed: December 2013, traveled as a couple
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Thank skybvi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vinodgempark, Front Office Manager at Gem Park-Ooty, responded to this reviewResponded January 21, 2014

Dear Sir,

Greetings from Gem Park Ooty!

Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best hotel around. It sounds like we fell below your expectations especially on the service. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

Thank you very much for your review and comments.

We look forward to welcome you back at Gem Park Ooty .

With best regards
vinod

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Reviewed December 22, 2013

We were here for a short holiday. The highlights of this Hotel are great staff, great food and nice and clean rooms - all rooms are valley facing so its an advantage. This Hotel is around 2 kms away from the Market - bit of hike from the market, although quite enjoyable! It is recommended that one takes breakfast + dinner option (with option to choose cuisine). This is required especially in the Winter season as post 6 pm the place gets foggy and it is advised to reach back to the hotel around that time.

Our stay here was very memorable (especially as the staff was very hospitable) except for the fact that the central heating was not working and this mattered a bit as the place was very cold at night.

That apart would love to go back here!

Room Tip: All rooms are valley facing - but bigger rooms are a bad idea if the heating is not working!
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  • Stayed: November 2013, traveled as a couple
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1  Thank Madhavisd99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vinodgempark, Front Office Manager at Gem Park-Ooty, responded to this reviewResponded January 21, 2014

Dear Mam,

Greetings from Gem Park Ooty!

We thank you very much for your review and definitely it will help us to serve you better.

We look forward to welcome you back in Ooty in near future and we assure you of our best services at all times.

with best regards
vinod

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Reviewed December 18, 2013

We were here with a group of 150 pax for a conference, the hotel managed everything perfectly, from check in to check out everything was smooth!
Special thanks to:-
Pradeep Sir
Vinod Sir
Subramani
and Shekhar.

  • Stayed: December 2013, traveled on business
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Thank Mustaneer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vinodgempark, Front Office Manager at Gem Park-Ooty, responded to this reviewResponded January 21, 2014

Dear Sir,

Greetings from Gem Park Ooty!

We thank you very much for your review and definitely it will help us to serve you better.
We look forward to welcome you back in Ooty in near future and we assure you of our best services at all times.

With best regards
Vinod

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gem Park-Ooty

Address: Sheddon Road, Ooty (Udhagamandalam) 643001, India (Formerly Holiday Inn Gem Park-Ooty)
Location: India > Tamil Nadu > The Nilgiris District > Ooty (Udhagamandalam)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Ooty (Udhagamandalam)
#4 Luxury Hotel in Ooty (Udhagamandalam)
#5 Spa Hotel in Ooty (Udhagamandalam)
Price Range: $70 - $128 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gem Park-Ooty 4*
Number of rooms: 95
Official Description (provided by the hotel):
Overlooking the beautiful Nilgiri Mountains, the hotel stands tall with all elegance and style. A contemporary structure with a traditional feel, Gem Park Ooty has kept itself well with the spirit of the beautiful and picturesque city. It is located in the heart of the town, minutes away from key tourist attractions and major shopping areas. With its convenient location and fine service, the hotel has aptly gained favor of all business and leisure travelers who throng the city throughout the year. The hotel welcomes you to a stunning beautifully done up lobby with impressive Indian art on the walls. It is the spotlessly attired staff, ever ready to do the most to make you comfortable that makes the stay an experience for a lifetime. ... more   less 
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Also Known As:
Holiday Inn Gem Park-Ooty Hotel Ootacamund
Holiday Inn Ootacamund
Ootacamund Holiday Inn
Gem Park-Ooty India/Ooty (Udhagamandalam)

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