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“Great location,needs to be better organized”
Review of Gem Park-Ooty

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Gem Park-Ooty
Certificate of Excellence
Mumbai (Bombay), India
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Great location,needs to be better organized”
Reviewed March 24, 2013

Had been to Ooty,Were promptly received at the airport.The location of this hotel is beautiful.We reached at 7.30 pm as the flight was delayed by 3 hrs,Inspite of reaching late, the hotel took a long time to complete the check-in formalities.Were promised the room on the seventh floor well in advance but were given the room in the basement,We were told that the guest had no say in the room allotment as it was to the discretion of the management.The room given had a good view but was leaking which was later fixed.Food was excellent,staff was polite and room service was given to the elderly(though delayed).This hotel needs to improve their organization,Seemed to be confused.Service should be more prompt without any delay.A special mention for the girl at the travel desk for her effective functioning.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank india_cheers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vinodgempark, Front Office Manager at Gem Park-Ooty, responded to this review, April 3, 2013
Dear Sir,

Greetings from Gem Park Ooty!!!!

Thank You for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best around. It sounds like we fell below your expectations, specifically our rooms facilities. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

Sincerely,
Vinod
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (177)
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English first
Atlanta, Georgia
Level Contributor
82 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed March 7, 2013

ok first when we stayed here, it was at the time a Holiday Inn, so it may have been a long time ago, however knowing it was a Holiday Inn at one time you kind of have an idea what to expect.
We had a suite i believe with a separate living room & bedroom, with a huge bathroom. The room as far as rooms go was good, provided space & comfort with ample space in bathroom. Location is on top of a hill so the views are nice & restaurant at the time was very nice also. Hotel was practically empty during the time we went, also it was one of the newer hotels at the time. Its probably still one of the better places to stay in Ooty. Only one negative, hot water ran out after one shower.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TattooedPassport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vinodgempark, Front Office Manager at Gem Park-Ooty, responded to this review, April 3, 2013
Dear Sir,

Greetings from Gem Park Ooty!

We thank you very much for your review/comment/feedback, which is really very encouraging and helpful.

We have noted the problem you have mentioned on hot water system and the same has been rectified.

We look forward to welcome you back at Gem Park Ooty in near future and we assure you of our best services at all times.

Thank you,
Vinod
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed March 5, 2013

It is good hotel.. the room that we got was clean .. but did not have gr8 views.. my room was 703..

The Buffet dinner was gr8.. lot of choices and gud in taste..

The day we reached there, it was around 4 PM and we were vvery hungry so we ordered Pizza as they had closed for the meals.. That was the pathetic pizza for enormous money.. Never have a pizza here.

They never called for the bonfire near the hotel reception. One day I asked them if they could lit up for sometime.. and the staff said he will send some one and no one just cared to return.

The table tennis , billiards all is just on paper as the first evening we want to play and the staff informed that there was a private party going on in the games room.. while they do have a separate party hall.

The next day we wanted to play , he said he will call... after an hour when we again called he said it has closed as the timing for its closure is 7:30 PM. I was furious as they didnt call us we had asked for it around 6 PM. Then I demanded an explanation as to why the facilities are on paper but the customers can never avail it.. At that point they opened the games room for us and arranged the TT table.. It was completely in bad shape..as if it was not used since ages...It is not about getting TT but the careless staff and poor service.. this is not expected for the price they charge...

Room Tip: Choose a higher floor rooms - 7th floor.. and more on the right side of hotel --(707- to higher) for...
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Shruti_Sant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vinodgempark, Front Office Manager at Gem Park-Ooty, responded to this review, April 3, 2013
Dear Mrs. Shruti,

Greetings from Gem Park Ooty!!!!

Thank you for your review regarding your recent stay. It is regrettable you were not satisfied with the view and the service you received. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We hope that you give us a chance in the future to show you how great our hotel is.

Thanking you,
Vinod
Front office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swindon, England, United Kingdom
Level Contributor
101 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed February 28, 2013

We stayed here in March 2012 on a tour of Southern India. Check in was quite slow even though we were the only ones there (I always feel nervous about leaving my passport in anyone's possession and they insisted on it here.)

Room service was okay and food was fine (both room service and breakfast) but not top notch. Rooms are functional and clean, if not the best. The views from the rooms at the front of the hotel are spectacular, looking across the valley of Ooty.

Internet was an extra charge and was somewhat flakey and low speed! I complained at performance and was given another hour free of charge.

We had some minor issues with noise; there was very loud music coming from somewhere in the morning. We're early risers so it didn't wake us but it was annoying. I couldn't work out where it was coming from. It could have been another guest, somewhere in the hotel or even a house in the valley.

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Neil P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vinodgempark, Front Office Manager at Gem Park-Ooty, responded to this review, April 3, 2013
Dear Mr. Neil,

Greetings from Gem Park Ooty!!!!


Thank you for your stay, and providing feedback. It is Gem Park's goal to consistently provide superior service and accommodations and your comments are very important to us. We appreciate the candid feedback we receive and welcome any opportunity to improve. We look forward to hosting you on your next trip!

Thanking you,
Vinod
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 26, 2013

Our room was old and outdated. Luckily they changed but the toilet door was creaking and disturbing at night. No mini bar nor fridge in the room. No air conditioning nor heater in the room and had to request a heater on the first night. Toilet amenities were poor too, there were no hand towels or floor mats.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
1 Thank Pervin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vinodgempark, Front Office Manager at Gem Park-Ooty, responded to this review, April 3, 2013
Dear Mr. Pervin,

Greetings from Gem Park ooty!!!!


Thank you for your recent stay, and providing feedback. It is Gem Park's goal to consistently provide superior service and accommodations and your comments are very important to us. We appreciate the candid feedback we receive and welcome any opportunity to improve. We look forward to hosting you on your next trip!

thanking you,
vinod
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durban, KwaZulu-Natal, South Africa
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed February 22, 2013

Upon arrival, we were warmly received. Our Room was ready, but on entrying, it had a old dusky smell. We booked the top of the range room, and this was not what I expected after that long drive from Mysore. I asked to be moved to something better - via the management and this was done immediately. Our second placement of the room was much better and cleaner. To my amazement, the suite next door was occupied by Tollywood Actor Surya and team.
My suite was clean, serviced daily with a change of linnen and towels. My stay was then amazing.
The food and restuarants was great, the staff was obliging and ready to help. They also suggested sightseeing points.
The location of the hotel is also great and central. The views are breath-taking. My stay in Ooty was amazing and will be remembered fondly, for years to come.
The Train trip up the mountain is a must. Ask your driver to leave you at the station, and pick you up at the station at the top, or take a return train back.

  • Stayed March 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CharmsZn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vinodgempark, Front Office Manager at Gem Park-Ooty, responded to this review, April 3, 2013
Dear Ms Charmaine,

Greetings from Gem Park Ooty!

We thank you very much for your feedback and encouraging comments, which really encourages us to do better in days to come.

We look forward to welcome you back in Ooty in near future and we assure you of our best services at all times.

with best regards
Vinod
Front Office manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haldwani
1 review
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed February 7, 2013

After having experienced hospitality par excellence at Salem's "GRT hotel", Munnar's "Ambady Resort" and Coimbatore's "The Residency" we reached Ooty's "Hotel Gem Park" little knowing that we were about to experience our worst nightmare. We checked in at around 5:30 p.m. on the 10th January 2013. A little later we decided to go down to town, but were shocked to see that someone in the parking lot had tried to pull out our stereo system - they did not succeed but it left us shaken. Then on reversing, our car accidently hit their little fountain pond, and a few granite tiles fell out. This became an excellent opportunity for the hotel staff led by their devious duty manager Deepak 'to show their muscles'. They ordered their gates locked - surrounded us and did their best to make us feel like criminals, prey surrounded by hungry wolves, each determined to extract their pound of flesh. The damage to their property was not more than 3 or 4 thousand at the most. Many of the tiles were already broken and glued and joint at several places - but with us, nothing less than a full (intact) granite piece would do, so the extortionists demanded Rs.25,000/- from us. We are from Uttarakhand and they knew we were a long way from home, so the crooks did their best to intimidate us with their contacts local and state. They were not even a wee bit concerned that we went without dinner that night and without breakfast the next morning. All they cared was to extract as much from us as they possibly could. The next day we hired an advocate and were allowed to leave only after we had been cheated out of Rs.15,000/-. We finally left at 11 a.m. hungry and traumatized, hating Hotel Gem Park forever and hoping that their manager and duty manager rot in hell!
This is a warning to anyone reading this review and considering Gem Park for their stay at Ooty.

  • Stayed January 2013, traveled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
30 Thank Monica B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gem Park-Ooty

Property: Gem Park-Ooty
Address: Sheddon Road, Ooty (Udhagamandalam) 643001, India (Formerly Holiday Inn Gem Park-Ooty)
Location: India > Tamil Nadu > The Nilgiris District > Ooty (Udhagamandalam)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Ooty (Udhagamandalam)
#3 Spa Hotel in Ooty (Udhagamandalam)
#3 Luxury Hotel in Ooty (Udhagamandalam)
Price Range (Based on Average Rates): $
Hotel Class:4 star — Gem Park-Ooty 4*
Number of rooms: 95
Official Description (provided by the hotel):
Overlooking the beautiful Nilgiri Mountains, the hotel stands tall with all elegance and style. A contemporary structure with a traditional feel, Gem Park Ooty has kept itself well with the spirit of the beautiful and picturesque city. It is located in the heart of the town, minutes away from key tourist attractions and major shopping areas. With its convenient location and fine service, the hotel has aptly gained favor of all business and leisure travelers who throng the city throughout the year. The hotel welcomes you to a stunning beautifully done up lobby with impressive Indian art on the walls. It is the spotlessly attired staff, ever ready to do the most to make you comfortable that makes the stay an experience for a lifetime. ... more   less 
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Also Known As:
Holiday Inn Gem Park-Ooty Hotel Ootacamund
Holiday Inn Ootacamund
Ootacamund Holiday Inn
Gem Park-Ooty India/Ooty (Udhagamandalam)

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