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“Exotic, era-touched with efficient management”

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Taj Savoy Hotel, Ooty
Certificate of Excellence
Al Khobar, Saudi Arabia
Level 5 Contributor
59 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Exotic, era-touched with efficient management”
Reviewed July 17, 2014

I stayed at the biggest room in this hotel during a family visit trip to Ooty for 2 nights. The room was spacious and built in the English style (in 1829, from the hotel records). There is a lot of history associated with this place and a lot of English touch left here and there.
The hospitality was excellent and the manager from front desk personally introduced himself to every guest.
Initially the hotel was booked for 3 nights, but due to some complications on the trip, I had reschedule to 2 nights. The hotel rules said that they could not return the 1 night payment due to the booking being via a travel website and not through their own, which is correct as per the terms and conditions.
However, the manager from the front desk was a very reasonable guy and he adjusted our room rent with the meals charges that we would incur during our stay. This was a very good move from him, which made me stay their without thinking about any money hassles.
You can imagine the rent being high as I had booked the biggest room available in the hotel.

The dining room was spacious, a bit dimly lit, but the food was pretty good on the first day. The breakfast is complete. However, the second day we felt that the food might not be freshly cooked and pre-cooked/heated and served to us. We were fairly early for dinner I can say.

Overall, I enjoyed my stay and I would love to recommend this place for a holiday to everyone. It is worth the spend.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Service
Helpful?
Thank kmajumdar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SavoyhotelOoty_India, General Manager at Taj Savoy Hotel, Ooty, responded to this review, July 18, 2014
Dear Mr. Majumdar,

Greeting for the day !!!!!

I thank you very much for the positive feedback which you have given.

Your positive comments have been shared with the team & this will go a long way in ensuring that we meet the expectations of our guests. Guest feedback is invaluable as it helps to continuously improve our guest satisfaction. I thank you very much for the positive feedback given by you and this will definitely encourage my team to perform even better.

We have also noted your feed back about spacious & colonial style room and a lot of history associated with this place and a lot of English touch. We have shared your comments to our Front desk manager and certainly he will duly recognized for his services.

We sincerely apologies for the second day food which was not be freshly cooked .we have taken this up seriously with our Executive Chef to brief and train the respective staff accordingly in reworking and taking corrective actions in our preparations and

We request you to kindly not hold anything against us and do give us another opportunity to present the best of the experience.

Do come back to The Savoy hotel Ooty for your next holidays. Looking forward to see you soon.

Warm Regards,

Pathyil Vibhakar

pathyil.vibhakar@tajhotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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996 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (226)
Date | Rating
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English first
Porvorim, India
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 16, 2014

The property Taj Savoy is very well kept . The service there is really great . Nice place to unwind for few days .

They made sure that our food was to our liking and since i mentioned i prefer Chicken legs they made sure each chicken dish we ordered had the same .

They constantly enquired if we needed anything apart from what was there on menu . It made the stay great .

  • Stayed June 2014, traveled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank SushilKaurNama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SavoyhotelOoty_India, General Manager at Taj Savoy Hotel, Ooty, responded to this review, July 17, 2014
Dear Nama,

Greetings for the day !!!!

Thank you very much for posting your experience at The Savoy Hotel Ooty on Trip Advisor and for appreciating our hotel

The team and I are delighted to read your positive review of our product, food and facilities.

Also we are happy to notice that your preference in the chicken dishes are met as you like

Thank you once again for your recognition and we hope to have the pleasure of your continued visits to our hotel. Please feel free to write to us as savoy.ooty@tajhotels.com if you visit Ooty again. We will be glad to have you once again with us

Warm Regards,

Pathyil Vibhakar

pathyil.vibhakar@tajhotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad, India
Level 5 Contributor
50 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed July 15, 2014

We were here to celebrate our Dad's 75 th birthday with our whole family. We stayed here for 3 nights , our family experience was very good and excellent service by total staff . Chef Joseph was very good and he has seen that what ever we need is available . Overall we all had a unforgettable family holiday.

  • Stayed July 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank goyal385
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SavoyhotelOoty_India, General Manager at Taj Savoy Hotel, Ooty, responded to this review, July 17, 2014
Dear Goyal,

Greetings for the day !!!!

I thank you very much for your time to give a positive feedback about our hotel.

I am happy that you found our services, to your liking. Also you celebrated your Dad's 75th birthday with your whole family. We have also noted your comments about chef Joseph and certainly he will duly recognized for his services.

I thank you once again for your time and the feedback & look forward to having you again at The Savoy Hotel Ooty

Warm Regards,

Pathyil Vibhakar,

pathyil.vibhakar@tajhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 12, 2014

Last weekend we stayed at this property for a night. We had booked a 2 bedroom suite and got suite 308 which was very comfortable and well maintained keeping the quaint heritage in mind. Even the walls and the roof were left the way they would have been in the 1800s. The bathroom was very very clean and maintained and gave that 'Taj' hint. In fact as said by many reviewers, you don't miss the views that other hotels provide once you are inside the gates. You can spend a very quality time by just lazing around at the lawns around. The bar had that old world English charm but was not well stocked. Only bare basic options.

The real downer that spoilt the experience was the food. We had reached at around 5ish in the evening and were hungry after a heavy breakfast and a skipped lunch. The first thing after checking we did was order some mix Pakoras, some cutlets and a Margarita Pizza along with tea and coffee. The service was quick but the quality of the snacks left us shocked. Pakoras were super oily. Infact in one of those, I saw oil dripping. Apart from being oily, the preparation was not upto the mark and you can find better pakoras at a roadside tea stall. Presentation was good tough. Now comes to Pizza and cutlets. Surprisingly, they too reeked of oil. This experience spoilt the mood to the extent that we starting looking for options outside somewhere. However, everyone was so tired, we decided to stay back. The snacks we ordered again with the drinks too were below average and nothing to talk home about. No good options at the bar which had barely an option per category.

We went to the dining room for dinner and started of with a soup which smelled like a corriander soup rather than tomato. The paneer, chicken and mutton gravys too didn't taste what they were made to. Infact we had to call the chef and tell him about this. He offered to cook a mutton dish specially for us but that too did not impress us.

The breakfast was a typical 3 star affair with basic bread, cereals and fruit spread with two live dosa and omelette counters.

Overall, a great property capable of being a destination in itself is spoilt by the food which can send the guests out looking for options.

  • Stayed July 2014, traveled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank vinayrathore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SavoyhotelOoty_India, General Manager at Taj Savoy Hotel, Ooty, responded to this review, July 18, 2014
Dear Mr. Vinay Rathore

Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor.

It has been our privilege to have you stay with us at Savoy Hotel, Ooty. We have always been earnest in our endeavour to extend the very best of services to our guests. But nevertheless, at times, in spite of our sincere efforts, we fall short of expectations, and it is only through your valuable feedback on our services which in turn helps us to improve our standards.

We have taken a note of your feedback on meal experience was not satisfactory and was below expectations, we are embarrassed to note that we did not live up to your expectations with our service and the food served, please accept our sincere apologise for the inconvenience caused to you .

we have taken this up seriously with our Executive Chef to brief and train the respective staff accordingly in reworking and taking corrective actions in our preparations and

We request you to kindly not hold anything against us and do give us another opportunity to present the best of the experience.

We look forward to welcoming you back to Savoy Hotel on your next visit to Ooty and assure you of our best services and attention at all times.

Warm Regards,

Pathyil Vibhakar

pathyil.vibhakar@tajhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
chandigarh
Level 4 Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 12, 2014

We stayed @ taj savoy for 3 nights 02 july onwards..on my honymoon trip..weather is awesome and worth going... misty mountains are cool and breeze is very soothing here..house keeping is great..prepared a good bed complimentary... full marks for ravichandran..house keeping man..he got a tip from us as well... superior garden facing room is very good..property is1920's old ..hotel is 1857built..maintained property..but hidden taxes is the biggest hole in your pocket..they ll charge tax for service and complimentary breakfast too..there u will think twice..is the decision to stay there worth??? In my case i went in off season...so no rush..one more point road leading to hotel is very narrow..and poorly maintained...garden inside is beautiful..u can relax and share drink there calmly....

Room Tip: garden facing
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  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank trigunayak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SavoyhotelOoty_India, General Manager at Taj Savoy Hotel, Ooty, responded to this review, July 14, 2014
Dear Ankur,

Greetings for the day !!!!

I thank you very much for your time to give a feedback about our hotel.

I am happy that you found our services, to your liking especially our house keeping associate Mr.Ravi Chandran who done the room decoration arrangements for your stay and certainly he will be duly recognize for his services . Also we have noted that the Value Added Taxes & service taxes charges, charged in your room account for the B/Fast We would like to mention you that B/Fast is complimentary but taxes for the meal plan to be chargeable which to be paid to the government. Hence the charges applied.

I thank you once again for your time and the feedback & look forward to having you again at The Savoy Hotel Ooty

Warm Regards,

Pathyil Vibhakar,

pathyil.vibhakar@tajhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 6 Contributor
136 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed July 4, 2014

old world charm! quaint accommodations! the property is beautiful although no views but u wont miss that once u r inside the gates! the service is great but the quality and taste of the food is very average. i would go there again just for the property.

Room Tip: cottages are better than the rooms
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A380ER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SavoyhotelOoty_India, General Manager at Taj Savoy Hotel, Ooty, responded to this review, July 12, 2014
Dear Guest

We thank you for sharing your feedback about your recent stay at Savoy Hotel. We are happy to know that you like the old charm of our property..

We are concerned to note that you found the food is not your expectation. We are working at improving the food offered and assure you that you will find our food improved on your next visit.

We thank you for the patronage and look forward to your stay with us again.

With best regards
Vibhakar

pathyil.vibhakar@tajhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
1 review
Reviewed July 2, 2014

Last week we had a very comfortable stay at Taj Savoy Ooty...we stayed in a suite (3 rooms + bath) and a real wood fireplace ! The whole suite was kept in excellent condition, the bathroom was extremely clean and well maintained. Service was prompt and courteous by all staff right from reception and security, to the restaurant. Overall, we enjoyed our stay very much !

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnuShenoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SavoyhotelOoty_India, General Manager at Taj Savoy Hotel, Ooty, responded to this review, July 3, 2014
Dear Shenoy,

Greetings for the day !!!!

I thank you very much for your time to give a positive feedback about our hotel.

I am happy that you found our services, to your liking. Also we have noted the positive comments about the cleanliness of bathroom & wood fire place. We constantly strive to give our guest the best of the services and such positive feedback encourages us to do even better.

I thank you once again for your time and the feedback & look forward to having you again at The Savoy Hotel Ooty

Warm Regards,

Pathyil Vibhakar,

pathyil.vibhakar@tajhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Taj Savoy Hotel, Ooty

Property: Taj Savoy Hotel, Ooty
Address: 77 Sylks Road, Ooty (Udhagamandalam) 643001, India
Location: India > Tamil Nadu > The Nilgiris District > Ooty (Udhagamandalam)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Ooty (Udhagamandalam)
#3 Business Hotel in Ooty (Udhagamandalam)
#4 Family Hotel in Ooty (Udhagamandalam)
#5 Romantic Hotel in Ooty (Udhagamandalam)
Price Range (Based on Average Rates): $
Hotel Class:5 star — Taj Savoy Hotel, Ooty 5*
Number of rooms: 40
Official Description (provided by the hotel):
Ensconced high on a rising hill, the Savoy Hotel sprawls over six acres of landscaped gardens, offering colonial style cottages that were built between 1834-1865. Colorful flowerbeds merge to form a multi-coloured quilt around the cottages, adding to their gentle refinement and old English Charm. A quiet retreat, the Savoy Hotel offers a little pocket of paradise. ... more   less 
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Also Known As:
Savoy Hotel Ootacamund
Taj Savoy Hotel, Ooty India/Ooty (Udhagamandalam)

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