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“Genuinely warm service”

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Taj Savoy Hotel, Ooty
Certificate of Excellence
Dubai, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Genuinely warm service”
Reviewed June 21, 2014

The property is beautiful.....Taj Hotels has managed to create a good mix of modern comforts while retaining the charm of an old heritage building. The rooms are very well laid out with all necessary amenities. The lawns and gardens are beautifully kept. The roof tiles could do with a fresh coat of paint. The food both at the restaurant and in room dining was really tasty and served promptly and hot.

But the best of all is the service staff. Every single person I interacted with offered great service. What made the experience memorable for me is the genuine warmth with which they dealt with and the fact that every member of staff exuded the same warmth. That consistency in service is amazing.

  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Prince K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SavoyhotelOoty_India, General Manager at Taj Savoy Hotel, Ooty, responded to this review, June 23, 2014
Dear Kingsley,

I thank you very much for the positive feedback which you have given.

Your positive comments have been shared with the team & this will go a long way in ensuring that we meet the expectations of our guests. Guest feedback is invaluable as it helps to continually improve our guest satisfaction. I thank you very much for the positive feedback given by you and this will defenitely encourage my team to perform even better.

We have noted your feed back about the roof tiles we will do the fresh coat of paints for all the roofs.

Do come back to The Savoy hotel Ooty for your next holidays. Looking forward to see you soon.

Warm Regards,

Pathyil Vibhakar

pathyil.vibhakar@tajhotels.com
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (226)
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Thiruvananthapuram (Trivandrum), India
Level 4 Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 19, 2014

We have been staying at The Savoy for many years, when our children were studying at the Lawrence School, Lovedale. We have stayed here at different times of the year, in rainy months, in dry weather, and during the cold season. We have enjoyed every stay, at this magical place, that manages to cocoon the visitor in the undefinable Raj atmosphere the moment you pass through the gates. This time too, the service was warm and friendly, the rooms cosy and well furnished, the housekeeping excellent, and the restaurant serving excellent fare. Evenis at the bar before dinner were a treat. The head of the hotel, Mr Vibhakar, and his team went out of their way to make our stay memorable. Thank you!

Room Tip: The rooms facing the drive and the ones near the tennis court are the best.
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank CBalagopal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SavoyhotelOoty_India, General Manager at Taj Savoy Hotel, Ooty, responded to this review, June 21, 2014
Dear Guest,

I thank you very much for the positive feedback which you have given.

Your positive comments have been shared with the team & this will go a long way in ensuring that we meet the expectations of our guests. Guest feedback is invaluable as it helps to continually improve our guest satisfaction. I thank you very much for the positive feedback given by you and this will defenitly encourage my team to perfrom even better.

Do come back to The Savoy hotel Ooty for your next holidays. Looking forward to see you soon.

Warm Regards,

Pathyil Vibhakar

pathyil.vibhakar@tajhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
91 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed June 19, 2014

Quaint little cottages around pretty gardens,
The cottages are just gorgeous and very comfortable.
The fire put at night is welcome as it can get very cool in the evening.
They will come and light a fire in tour cottage which is lovely .
The food is good but the bar is very shabby which is a shame .

Room Tip: Ask for a cottage away from the main reception. Only because they have their own little garden!
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  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Traci C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SavoyhotelOoty_India, General Manager at Taj Savoy Hotel, Ooty, responded to this review, June 21, 2014
Dear Guest,

Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor.

I regret to note about the inconvenience caused to you with regards to the bar . Your feedback is really important for us and I have personally shared the same with my team to ensure corrective action.

It is feedback from esteemed guests like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service.

Please do let us know whenever you travel to Ooty next, it will be my pleasure to have you back again. I request you to please give us another opportunity to serve you. The team and I shall ensure that your experience will be vastly different. Please write to us at savoy.ooty@tajhotels.com if you visit Ooty again.

We thank you once again for your feedback and look forward to welcoming you back to The Savoy Hotel Ooty.

Warm Regards,

Pathyil Vibhakar

pathyil.vibhakar@tajhotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 19, 2014

in today's day and age, its very difficult for people to take a break and not check out d ratings of that place.... well, we were no different ... it was a quickly planned trip over a weekend with bare minimal preparation.... and den trusting the name of Tata's we just decided to go ahead with Taj Savoy... it was long drive from bangalore... were totally exhausted by the time we reached Ooty.... and den d fun started... we tried navigating through Ooty with our GPS... and poor GPS got confused... couldn't locate Savoy... it took us through the most sheddy and too quite an extent scary roads... and i den started yelling/abusing all the freaky people who had rated it like d most wonderful place ever.... the sign board for this most exotic place was like in the most tiniest of letter possible... people like me who can't even see a hoarding could easily miss this.... it took us greaaaaattttttt efforts to locate this hotel... and it has the most sad road leading to it.... but trust me.... once you enter the place... the efforts u wud' ve put to reach this place seem quite minuscule.... its totally worth it.... YO YO TAJ SAVOY... their welcome drink, hospitality, breakfast , food.... 10/10.... if u r in OOTY... it has to be Taj Savoy

Room Tip: facing the garden... with a good round wooden table... typically british...
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  • Stayed February 2014, traveled as a couple
    • Value
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Helpful?
2 Thank Riddhi D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SavoyhotelOoty_India, General Manager at Taj Savoy Hotel, Ooty, responded to this review, June 21, 2014
Dear Guest,

Greetings for the day !!!!!

It was a great pleasure to have you stay with us in Ooty. We thank you for taking your time to give such a positive feedback for our hotel.

I am happy you found our services excellent. The entire team is happy to get such a motivating feedback from you, which I am certain, will help us to strive even further for excellence.

Also we have noted that you found some difficulties to reach our hotel as sign board are not visible.we will certainly look into this and do the needful for more visibility of our sign board

I thank you once again for your time & look forward to having you once again at The Savoy Hotel Ooty.

Warm Regards,

Pathyil Vibhakar

pathyil.vibhakar@tajhotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mysuru (Mysore), India
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 3, 2014

After having a tiresome ride we reached this hotel, it was like the long journey had paid off. Located by a serene and a beautiful nature surrounding this hotel was the best choice I made for this trip. we stayed here for 2 nights. I wish I could stay longer.

We booked for a standard room. Entire staff and management is very friendly. Right from the front office to restaurant staff to the chef to the manager to the housekeeping to the room service, every one greets you with a smile and are very prompt in their duties!

I was very much satisfied with the service provided by the Savoy Hotel. Ooty doesn’t really have many great hotels for a normal budget as per my research, I truly believe this is one of the best options

Thanks for the great stay at Savoy Hotel! Would definitely like to come back!.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chethan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SavoyhotelOoty_India, General Manager at Taj Savoy Hotel, Ooty, responded to this review, June 21, 2014
Dear Chethan,

Greetings for the day !!!!

I thank you very much for your time to give a positive feedback about our hotel.

I am happy that you found our services to your liking. We constantly strive to give our guest the best of the services and such positive feedback encourages us to do even better.

I thank you once again for your time and the feedback & look forward to having you again at The Savoy Hotel Ooty

Warm Regards,

Pathyil Vibhakar,

pathyil.vibhakar@tajhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
Level 6 Contributor
379 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 270 helpful votes
Reviewed June 3, 2014

Driving into the Savoy in Ooty, its refreshing to see that you are not at a concrete, glass and steel edifice but at a place with a character of its own. The hotel is made up of a number of Raj era buildings, going back to the mid nineteenth century, spread over five or six acres of lovely gardens. It was a lot like the place where we stayed in the Lake District in England a couple of decades ago. “Colonial Charm” more or less sums it up.

Check in was smooth with a welcome drink. Our accommodation consisted of a small sitting room, a spacious bedroom and a dressing room all with wooden flooring and colonial furniture, a world of difference from what most hotels offer. The bathroom was as modern as it gets with good toiletries. They had tea/coffee making facilities and a safe deposit box - two things that I like to see in a hotel room.

A fireplace added to the charm and, when you step out of your room, you find yourself, not in an endless dreary corridor, but in the bracing Nilgiri air, your eyes resying on emerald green lawns, flanked by a row of birds of paradise blooming in brilliant orange and surrounded by picturesque beds of various flowers. The lawns are dotted with wrought iron chairs and tables, which make a perfect setting for afternoon tea or for leisurely reading a book. In the evening, just as it gets a bit chill, the bonfire they light on the lawn tempts guests to sit around and chat a bit.

Kids are kept busy with horse rides, a magician and some pet rabbits.

The service was friendly enough but the younger members of staff probably need some more training to reach Taj standards of efficiency. However, they made up in enthusiasm what they lacked in experience. The food, unfortunately, was a let-down -not bad but definitely not up to what we expect at a Taj hotel.

This is not one of the Group’s luxury properties but it makes up in charm what it lacks in grandeur. If you have a sense of history, you are sure to love the colonial atmosphere. This is a hotel where you go on holiday and lose yourself in the magic of the hills and enjoy the whole experience. I could happily stay here for week or two!

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yesuthasen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SavoyhotelOoty_India, General Manager at Taj Savoy Hotel, Ooty, responded to this review, June 21, 2014
Greetings for the day

It was a great pleasure to have you stay with us in Ooty. We thank you for taking your time to give such a positive feedback for our hotel.

I am happy you found our services excellent. The entire team is happy to get such a motivating feedback from you, which I am certain, will help us to strive even further for excellence.

Also we have noted your suggetions that the service of the younger members of staff probably need some more training to reach Taj standards of efficiency. We will certainly do the necesary training programmes to meet up Taj expectations.

I thank you once again for your time & look forward to having you once again at The Savoy Hotel Ooty.

Warm Regards,

Pathyil Vibhakar,

pathyil.vibhakar@tajhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level 4 Contributor
45 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 2, 2014

Stayed in this hotel with family. Hotel and the rooms have an old world look and decor. We had a room with fireplace that was lit in the evening. children loved the lawn and the activities. Food was just about okay. The standard rooms are small.

Room Tip: Standard rooms are small for a family
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank subashjohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SavoyhotelOoty_India, General Manager at Taj Savoy Hotel, Ooty, responded to this review, June 2, 2014
Dear Guest

We thank you for sharing your feedback about your recent stay at Savoy Hotel. We are happy to learn that your children loved the lawn and the space, also the activities conducted everyday.

We are concerned to note that you found the food just about okay. We are working at improving the food offered and assure you that you will find our food improved on your next visit.

We do have rooms of varying areas as it heritage property. We would be happy to offer you one of our larger room.

We thank you for the patronage and look forward to your stay with us again.

With best regards
Vibhakar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Taj Savoy Hotel, Ooty

Property: Taj Savoy Hotel, Ooty
Address: 77 Sylks Road, Ooty (Udhagamandalam) 643001, India
Location: India > Tamil Nadu > The Nilgiris District > Ooty (Udhagamandalam)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Ooty (Udhagamandalam)
#3 Business Hotel in Ooty (Udhagamandalam)
#4 Family Hotel in Ooty (Udhagamandalam)
#5 Romantic Hotel in Ooty (Udhagamandalam)
Price Range (Based on Average Rates): $
Hotel Class:5 star — Taj Savoy Hotel, Ooty 5*
Number of rooms: 40
Official Description (provided by the hotel):
Ensconced high on a rising hill, the Savoy Hotel sprawls over six acres of landscaped gardens, offering colonial style cottages that were built between 1834-1865. Colorful flowerbeds merge to form a multi-coloured quilt around the cottages, adding to their gentle refinement and old English Charm. A quiet retreat, the Savoy Hotel offers a little pocket of paradise. ... more   less 
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Also Known As:
Savoy Hotel Ootacamund
Taj Savoy Hotel, Ooty India/Ooty (Udhagamandalam)

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