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“Good resort. Helpful and cheerful staff”

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Sterling Ooty Fern Hill
Certificate of Excellence
Reviewed November 3, 2013

I stayed in this resort for 2 nights. The place is a little away from bus station and centre of the city. But it is okay if you have a vehicle. Google maps guided us wrongly so be careful and look for verbal guidance. The suite which we stayed in was good but view was average. However there are rooms with great view. It has a playground for kids. The staff of this resort were cheerful and helpful. The initial setup issues that we pointed out were attended to within reasonable time.

  • Stayed: November 2013, traveled with family
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Thank A G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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904 - 910 of 1,237 reviews

Reviewed October 30, 2013

Ok Here is goes, I visited ooty way back when I was a kid and then sterling was still improving I guess. I was truly amazed at the infrastructure and beauty of Fern hill when we drove down there, A group of 6 male friends. The reservation process as a sterling resorts member was hassle free. We booked a Twin sharing apartment. We were given an option of taking two newly renovated compacts but we decided its better if we all stay together. The rooms were in excellent condition had a real nice open space for us to relax and unwind. The service of the staff was exceptional and the staff were really friendly. Special mention to L Mary, Saraswathi and Bala from house keeping for their quick customer response and also the quick cleaning. We really had made a mess of the place! Bala also went to the extent of writing a poem for us in a leaf, a simple gesture that caught us by surprise.

Coming to the food aspect, yes I will not say it was truly mouth watering but was way ahead of what I use to experience in sterling before. The food quality is decent and a little on the pricy side, but you can expect this from any resort of this standard.

Overall, It was a fun stay for my friends and me and we are very happy with resort and are sure to return sometime in future.

  • Stayed: October 2013, traveled with friends
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Thank Siddharth89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 30, 2013

My wife and me went to stay in this resort for our anniversary and i would like to emphasize on the fact that our experience and our stay was truly amazing.The view from the resort was absoutly breathtaking. Awasome staff senthil, very humble andco-operating,The room was cleaned nicely, Fodd was not bad,One surprising fact that the room was nicely decorated with the ballons with beautiful towel art, When we reached the room in the evening,
My wife feel in love with this place and extremly please with the place i had selected, Thank yoy Senthil and Siva for make our stay was amazing.

  • Stayed: October 2013, traveled as a couple
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Thank flytomepradeep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 29, 2013

My wife and I stayed at Sterling over a weekend in Oct 2013. While the rooms, location etc were excellent, the service was very poor.
1) I had written an email with a few queries before the trip that went unanswered.
2) When we landed in Ooty, we had asked for a pickup from the Bus Stand, but they couldn't convey if the vehicle was available or not and kept going back and forth
3) It took them a very long time at the reception to register us and then lead us to our room
4) The worst was that there was some renovation work taking place in the building they had put us up in with constant hammering. Multiple phone calls to the reception didn't stop the hammering that was going on until we ourselves stepped out and asked the workers to stop. This happened on both days that we stayed.


Overall, I would think twice before going back to Sterling.

  • Stayed: October 2013, traveled as a couple
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Thank hrishirajan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SterlingHolidays, Owner at Sterling Ooty Fern Hill, responded to this reviewResponded November 18, 2013

Dear Sir/Madam,

Greetings from Sterling Holidays! We understand that you were dissatisfied with your stay. Please be assured that we will be bringing this to the attention of the concerned department.

We request you to consider this is an aberration and not the norm at Sterling Holidays. We have normally received very good reviews of this resort..

We do hope that you will holiday with us again and give us an opportunity to serve you better. We look forward to welcoming you at any one of our 19 resorts soon!

Sincerely,
The Sterling Holidays Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 28, 2013

1st day we faced some problems but afterwards the same were sorted out. The stay for 2 days - 25th & 26th Oct 13 overall was comfortable and the service given by the Housekeeping staff was good, especially Mr.Bala who had decorated the room with flowers which suprised us when we came back to Hotel after sightseeing. The food at the restaurant was also very good.

  • Stayed: October 2013, traveled as a couple
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Thank Oswald S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 28, 2013

When we booked the hotel,we had no idea how the hotel would turn to be.. but on reaching there the first word was wow!! ... located at an amazing site with fields and mountains around and much away from hustle bustle world. Where you can hear actual birds chirping... with a fresh greenery.The most astonishing was the warm hospitality of the housekeeping(Mr.Suresh, Mr.senthil kumar&Mathan )Who made us feel at home, Foods excellent with a timely service and the rooms are ambient.. a good place to be if you need a real good break,,

Room Tip: Hotel rooms
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  • Stayed: August 2013, traveled as a couple
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Thank yadavnyadav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 26, 2013

We had the best time of our life in sterling fernhill, Most beautiful & amazing scenery,peaceful, serene,all the stress in life melts away the minute you land at this resort, Mr.Senthil(executive of housekeeping) makes you feel like family, Very warm & hospitable, the rooms are spacious,Clean, very efficiency service, the food is great, Also Mr.Senthil was always around making sure our stay was comfortable, Wish we had stayed longer, Will Recommended it to all our family & friends,

Would highly recommend this resort for a wonderful vacation, Once again my thanks to Mr.Senthil & entire sterling team

Room Tip: Renovated rooms
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  • Stayed: October 2013, traveled with family
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1  Thank Sthishkanna23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sterling Ooty Fern Hill

Address: 73 Kundah House Road | Fern Hill, Ooty (Udhagamandalam) 643 004, India (Formerly Ooty - Fern Hill, A Sterling Holidays Resort)
Location: India > Tamil Nadu > The Nilgiris District > Ooty (Udhagamandalam)
Amenities:
Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Airport Transportation
Hotel Style:
#3 Family Hotel in Ooty (Udhagamandalam)
#4 Spa Hotel in Ooty (Udhagamandalam)
#11 Romantic Hotel in Ooty (Udhagamandalam)
Price Range: $65 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sterling Ooty Fern Hill 3*
Number of rooms: 177
Official Description (provided by the hotel):
Perched at one of the highest points in Ooty, this resort has an amazing view of the Nilgiris. Sterling Ooty Fern Hill is set in an alluring scenic location, surrounded on all sides by the ethereal beauty of the Nilgiri Hills. The resort’s sloping roofs and terracotta tiles are reminiscent of the quaint charm of a bygone era. With a heady mix of comfort and tranquility, spending time within the resort is as attractive an option as venturing into the idyllic mountainside. ... more   less 
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Also Known As:
Sterling Fernhill Hotel Ootacamund
Sterling Resorts Ooty
Days Inn Fernhill
Days Inn Ootacamund
Sterling Resort Ooty
Ootacamund Days Inn
Sterling Ooty Fern Hill India/Ooty (Udhagamandalam)

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