I booked this hotel based on reviews but was not satisfied with the services of the hotel. We stayed for two days.
On reaching the hotel, we were accommodated into the hotel next door, without giving any justification to us. There was no Restaurant, tea made available was pathetic. Bathroom did not have towels, soap etc, Big CRT TV hanging on wall left us with cramped necks in small room, cable tv quality was bad. good enough hot water was available only at 8 am ( that too when my father went to reception and woke the staff at 7 am. ( reception phone was lifted off position).
Next day morning again, when we were boarded vehicle for sightseeing they( maruthi cottage people) told us to shift back to maruthi cottage suddenly, we had to come back by 12 PM to shift.
On coming back and shifting the luggage they told rooms are not ready yet. wait for half an hour. These two rooms in Maruthi were better ( which we had booked for)
Had to ask for towel and soap.
Cable was not working , had to get it corrected.
Phone in one of the room was not working, when i told reception guy, he said ok (no action taken).
The table chair in room wer in bad shape. room was looking single coating painted.
When going back for bangalore next day, no staff helped us with luggage even on requesting for the same.
Overall - staff was courteous, but full of mismanagement, Rooms not good enough
Not a great stay.
- Also Known As:
- Maruthi Cottages India/Ooty (Udhagamandalam)