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“Mismanagement service”
Review of Maruthi Cottages

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Maruthi Cottages
Bengaluru, India
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Mismanagement service”
Reviewed October 28, 2012

I booked this hotel based on reviews but was not satisfied with the services of the hotel. We stayed for two days.

On reaching the hotel, we were accommodated into the hotel next door, without giving any justification to us. There was no Restaurant, tea made available was pathetic. Bathroom did not have towels, soap etc, Big CRT TV hanging on wall left us with cramped necks in small room, cable tv quality was bad. good enough hot water was available only at 8 am ( that too when my father went to reception and woke the staff at 7 am. ( reception phone was lifted off position).
Day 1

Next day morning again, when we were boarded vehicle for sightseeing they( maruthi cottage people) told us to shift back to maruthi cottage suddenly, we had to come back by 12 PM to shift.

On coming back and shifting the luggage they told rooms are not ready yet. wait for half an hour. These two rooms in Maruthi were better ( which we had booked for)

Had to ask for towel and soap.
Cable was not working , had to get it corrected.
Phone in one of the room was not working, when i told reception guy, he said ok (no action taken).
The table chair in room wer in bad shape. room was looking single coating painted.

When going back for bangalore next day, no staff helped us with luggage even on requesting for the same.

Overall - staff was courteous, but full of mismanagement, Rooms not good enough
Not a great stay.

Room Tip: avoid unless on tight budget
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
Thank ashu_09_84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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64 reviews from our community

Traveler rating
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    16
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2
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Any
English first
Bengaluru, India
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed August 7, 2012

After reading all reviews I decided to choose this resort as we needed Kitchen for home cooked food.one day stay was nice.I called one day before and asked for availability,did reservation on call.
next day we reached and since two bed room cottage wasn't available we were given two single rooms for two hours which was in terrible condition.
Thank god we got our allotted rooms at first floor.View from balcony was awesome.
nice spacious rooms,two bathrooms,kitchen,dining room.
But rooms are old and lack cleanliness.Hot water wasn't available,water was luke warm which was not of any use.Tea was overpriced!
Staff was very courteous and helping.Most of recent reviews about this resort are correct.
This place is centrally located in Ooty.Overall a good stay.

Room Tip: choose the double bed room cottage!!!
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Amit_mint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gorham, Maine
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 22, 2012

We booked a 1 bedroom cottage at Maruthi Cottages for a couple of weeks on our first trip to India. We were given a spacious two bedroom apartment that overlooked the town and was only a short walk to the center of Ooty.

On the plus side, the location was convenient to restaurants, banks, and other key locations in town. The unit was certainly roomy enough for the two of us, had a good cable TV with English channels, and there was a lovely balcony that we could use in the early morning. The owner, Mr. Ravi was accommodating and provided us with a hot plate to heat coffee in the morning.

The negatives were substantial and largely outweighed the positives. The greatest deficit was the lack of cleanliness - the unit was filthy dirty and not up to Western standards. The entire unit needed a good cleaning and the walls were badly in need of paint. The kitchen had no utensils, no microwave, and the small refrigerator was disgustingly dirty. The biggest drawback to the place was the lack of hot water for most off our stay. There was no electric unit for the shower and the solar hot water unit worked very sporadically and often produced a gush of brown orange liquid - yuck! We could never depend on taking a shower and would just try our luck - hoping the shower gods would smile upon us. The power was often undependable but this was common in Ooty and caused by the lack of supply rather than the hotel, however, other places had backup generators not in evidence at Maruthi.

The place is just tired - with flimsy towels, ripped bed sheets, dirty walls and floors and just an air of neglect. That being said, we settled in for our two week stay and enjoyed the space but we were glad to leave. The place needs to be upgraded considerably if they expect to attract Western guests.

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank Bruce W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Ooty (Udhagamandalam) hotels

Chennai
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 17, 2012

Frankly speaking I was not prepared for this kind of experience as my earlier experience in some of the hill station resorts were alwa ys not good. What I got was an excellent ambience, courteous staff (they were apologizing profusely for the power shutdown, which is not in their hand...) and a homely stay. Mr. Ravi need to be commended for enabling this. I am saying from bottom of my heart this is an excellent place to stay especially with your family.

Room Tip: The best room in my view is 301, where you will get quite a good view
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  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SudhaChennai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midlands England
Level 4 Contributor
36 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed March 21, 2012

On arriving from Mettupalaiyam on the toy train we made our way to Maruthi cottages by tuk tuk. We had booked a one bedroom cottage but were given a large cottage with two comfortable bedrooms and two bathrooms! The view from the balcony was lovely and it was only a short walk down to Charing Cross and all the action.
The staff were very friendly and helpful and we had a thoroughly enjoyable stay.

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hillsiders2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyderabad, India
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 10, 2012

Travelled from hyderabad on 3rd march and stayed in the cottages for 4 days, even though the booking which i made for single bedded cottage was not available they were very nice to offer a three bedded cottage at no extra cost which was a very gud gesture.

Was in a dilema after reading reviews in the web about the cottages, requested the people at reception to have a look at the rooms before confirming the rooms .. they were very nice to show the cottage before confirming the rooms.

rooms were very nice, liked very much the service provided by them, the place is very much in town and it took us only few minutes to reach city centre by walk.

the restaurant beside the hotel was one of the best in the city.

The staff were very nice to get some medicines for us late in the night, overall the service provided was wonderful :)

Room Tip: Choose the room no 302 which has a very gud view of town
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  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank AnandCh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 31, 2012

Was very impressed with 2 bedroom cottage,was not expecting two bathrooms,and also a good sized kitchen,basic but very comfortable, clean, staff very friendly saw to your needs quickly. Ravi answered all my emails quickly,did not have any promblems checking in.Will definetly stay here again. Thanks Ravi and staff

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank batukLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Maruthi Cottages

Property: Maruthi Cottages
Address: 167A Cornation Avenue,, Ooty (Udhagamandalam) 643001, India
Location: India > Tamil Nadu > The Nilgiris District > Ooty (Udhagamandalam)
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #87 of 150 B&Bs / Inns in Ooty (Udhagamandalam)
Price Range (Based on Average Rates): $
Hotel Class:2 star — Maruthi Cottages 2*
Number of rooms: 17
Also Known As:
Maruthi Cottages India/Ooty (Udhagamandalam)

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