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“Excellent”
Review of Ponmari Residencyy

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Ponmari Residencyy
Reviewed January 24, 2014 via mobile

Had a wonderful stay. The staff were very friendly. The rooms were neat. Central location very close to Botanical garden. Book through Trip Advisor as the hotel does not offer any discount. The surrounding area needs development though it's not part of the hotel.

Stayed: January 2014, traveled as a couple
Thank Pattamadai S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ponmari, Guest Relations Manager at Ponmari Residencyy, responded to this reviewResponded January 26, 2014

Dear Sir,

Greetings from Ponmari Residencyy!!

Thanks to prefer PONMARI RESIDENCYY for your stay at ooty. We are happy to notice your positive comments at trip advisor and perceive your comments as vital. As our guest’s satisfaction is our core priority. Also we look forward to see you again at our Hotel.

Hope to prolong with fruitful acquaintance forever!

We thank you very much for your feedback and encouraging comments.

Thanks & Regards
Ponmari Residencyy
Ooty.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (318)
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179 - 185 of 318 reviews

Reviewed January 21, 2014

We had stayed at Ponmari Residency only for 1Night & 2Days since e we were heading on to Masinagudi the next day. We were a team of 6-pax, booked 3 -royal deluxe rooms in advance. The rooms are very neat and clean, prices were very reasonable for the amenities provided, comfortable beds, 24-hours hot water facility (Enjoyed very much hot shower @ Midnight), excellent hill & stadium view from the room, hospitable staff with a welcoming smile on their face all the time and are ready to listen to all your needs.

Location was very good near charring cross, a prime location with 5 mins walk to botanical garden & very good restaurants nearby.Their complementary breakfast too was very nice. Room service was good. To my surprise, the room service people didn't expect & were even hesitant to take the room tip.

I need to mention a special thanks to Ms.Geetha at the front office who was very courteous right from the day we started interacting for room reservations. She obliged to our request for early check-in as early as 8:30am at no extra cost though the official check-in time is 12:00 noon. She even gave us leverage of doing the check-in formalities at a later time since she noticed our urge in getting refreshed & head on to avalanche for a full day trip. Check-out too was very fast, done in matter of few minutes.I was very much impressed with her valuable service & appreciate her kindness toward the guests.

I would definitely come back to this hotel for their hospitality.I would strongly recommend anyone who is reading this review to go ahead & visit Ponmari for a delightful stay. I assure that you will not be disappointed.

Once again, a special thanks to ms.Geetha Mam!!!...

Room Tip: Rooms on the higher floors have a good hill view of Ooty.
  • Stayed: January 2014, traveled with friends
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1  Thank Vignesh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ponmari, Guest Relations Manager at Ponmari Residencyy, responded to this reviewResponded January 22, 2014

Dear Sir,

Greetings from Ponmari Residencyy !!

Thank you for choosing PONMARI RESIDENCYY for your memorable stay at ooty. We have observed that your comments about our hotel and the way of portray was very much detail and appreciated. We are honored by your review, and the valuable time that you taken to write them. Also your recognition for the room cleanliness, complimentary breakfast / Multi cuisine restaurant, amenities, 24 hours hot water that you have enjoyed for shower, service of our team and the location & accessibility of our Hotel is making us to feel very warmth to continue the hospitality in frontward to all our guests. As our guest’s satisfaction is our main priority. Once again we pay our sincere thanks for your full rating in trip advisor.

We the PONMARI RESIDENCYY team look forward to welcome you and your family back again in early explore..

We thank you very much for your feedback and encouraging comments.

Thanks & Regards
Ponmari Residencyy
Ooty.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 21, 2014

Though I stayed in this hotel with family for a single day, due to hectic schedule, yet it was a memorable stay. The staff was courteous & helping.Rooms were neat & clean.Running hot water was available round the clock.Breakfast was complimentary & had different options.Room service was a bit slow,but was manageable. Location of the hotel is quite accessible. Overall it was a memorable stay & I found it one of the best hotels in the hills.I will like to stay in this hotel again, whenever I visit Ooty.

  • Stayed: January 2014, traveled with family
    • Value
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Thank TanejaVK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ponmari, Guest Relations Manager at Ponmari Residencyy, responded to this reviewResponded January 23, 2014

Dear Sir,

Greetings from Ponmari Residencyy!!

Thank you for choosing PONMARI RESIDENCYY for your stay at ooty. We have read your comments about our hotel and we greatly appreciate that you took time to write them. We are very much happy that you enjoyed and appreciated our service, food, accommodation, and location. Always we excited to extend the warm hospitality to our guests, as our guest’s satisfaction is our main priority. We the PONMARI RESIDENCYY team look forward to welcome you and your family back again soon...

We thank you very much for your feedback and encouraging comments.

Thanks & Regards
Ponmari Residencyy
Ooty.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2014

place is really good and the service also too good.staffs are very friendly.food is also good and this is place is really worth for the money spent. only parking facility is bit difficult.rest all too good. main thing is that they have 24 hours.

Room Tip: suite room are goods....
  • Stayed: January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank kunsur_arts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ponmari, Guest Relations Manager at Ponmari Residencyy, responded to this reviewResponded January 7, 2014

Dear Mr.Suresh,

Greetings from Ponmari Residencyy !!

Thank you for choosing PONMARI RESIDENCYY for your stay at ooty. We have read your comments about our hotel and we greatly appreciate that you took time to write them on Trip Advisor. Your encouraging comments about the food of our multi cuisine restaurant, the staff and their kind service are making us to extend the warm hospitality forever. As our guests' satisfaction is our main priority.

The team look forward to welcome you back again soon..

Thanks & Regards
Ponmari Residencyy
Ooty.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 6, 2014

Stayed at the hotel for 2 days from Dec 24 through 26.

The hotel was in the heart of the town in main business area and is easily accessible to all tourist spots. The rooms were clean and the bathrooms were really neat. 24 hour hot water was available (in tap) which saved phone calls/trips to the reception and was very helpful as I traveled with kids and elderly people. The room temperature was maintained on the cold winter nights and never felt as if we were in Ooty :)

Complimentary breakfast provided was very decent and no complaints. Staffs at front desk was friendly and receptive throughout the stay.

Food in restaurant was ok. I understand it is a cold place, but serving cold soup is a no-no. Restaurant service calls for improvement.

It is definitely a very good hotel and value for money paid with well maintained rooms and courteous staff. Would definitely stay again.

Room Tip: Go for the rooms on first floor which has good view of the town.
  • Stayed: December 2013, traveled with family
    • Value
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Review collected in partnership with this hotel
Thank sathyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ponmari, Guest Relations Manager at Ponmari Residencyy, responded to this reviewResponded January 6, 2014

Dear Sir,

Greetings!!

Thank you for choosing PONMARI RESIDENCYY for your tremendous stay at ooty. Your comments about the hotel are greatly appreciated and you took valid time to write on Trip Advisor. we happy that you enjoyed the accommodation, food at our restaurant. And the clarity how you gave on the location is detailed. We are blissful for the way you portray about our staff and their service. We the PONMARI RESIDENCYY team look forward to welcome you and your family back again.

We thank you very much for your feedback and encouraging comments.

Thanks & Regards
Ponmari Residencyy
Ooty.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2014

we stayed in this hotel for 3 days from 30th dec to 2nd jan. we booked a family room with 2 double beds.
positives- good location, walkable distance from the market and botanical garden.
breakfast was ok.....serves south indian dishes and cornflakes, bread butter jam only.
rooms are clean and room on 1st floor has good view.
negetives- Staff is very rude and unfriendly specially the male staff.
our bathroom was stinking badly when we checked in and the same continues even
after getting it cleaned.
Cant leave your valuables in the room as We found our room door left open after
returning from sightseeing one day.....when complained the management was very
casual about it.
The noth indian food served in the in-house restaurant is not good at all.

Will suggest anyone to spend some more money and stay at nahar hotel instead of this one as it has much better hospitality and very good restaurants and is on the charring cross circle.

Room Tip: choose rooms on 1st floor on the left hand side of the hotel to get good view from windows. If you...
  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Chaitali1204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ponmari, Guest Relations Manager at Ponmari Residencyy, responded to this reviewResponded January 6, 2014

Dear Sir / Madam,

Greetings!!

Thank you for choosing our Hotel for your and taking voluble time to review our property in Trip Advisor.

We are pleased to see that you enjoyed our accommodation, its cleanliness and view. Also we understood that you are impressed by the location. I agree that completely that our convenient location is truly a great asset. We are very much distress by hearing from you that you had unsatisfied certain service and impolite reply by one of our male staff. In terms the above cited issue we have already in progress of corrective measures. We truly value your opinions and we apologize that we did not met your expectations.
Our team look forward to welcome you and your family back again to our hotel would love to have the opportunity serve you better, extend warm hospitality and speak with you directly, We hope to see you again in the future and wish you the very best.

Thanks & Regards
Ponmari Residencyy
Ooty

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2014

I stayed here with my family. we have booked a room in advance and the check in was smooth.It gives value for your money.Food was tasty (Non-veg is not soo good). Location is pleasant 2min walk to botonical garden.Freindly staff,Travel desk included in the hotel ,we went for sight seeing by booking a car for a day (charged 1900bugs).We enjoyed the stay here.

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank PradeepSarode123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ponmari, Guest Relations Manager at Ponmari Residencyy, responded to this reviewResponded January 2, 2014

Dear Mr.Pradeep,

Greetings from Ponmari Residencyy !!

Thank you for choosing PONMARI RESIDENCYY for your stay at ooty. Your comments about the hotel are greatly appreciated and you took value time to reveal on Trip Advisor. Thank you for enjoying the environment, accommodation, food at our restaurant and the amenities what we provide. We the PONMARI RESIDENCYY team look forward to welcome you and your family back again in early explore.

We thank you very much for your feedback and encouraging comments.

Thanks & Regards
Ponmari Residencyy
Ooty.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ponmari Residencyy

Address: 26 D | Charring Cross, Ooty (Udhagamandalam) 643001, India
Location: India > Tamil Nadu > The Nilgiris District > Ooty (Udhagamandalam)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Family Hotel in Ooty (Udhagamandalam)
Price Range: $38 - $58 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Ponmari Residencyy 2.5*
Number of rooms: 36
Official Description (provided by the hotel):
Hotel in Ooty. ... more   less 
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Also Known As:
Ponmari Residencyy India/Ooty (Udhagamandalam)

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