The location is exotic... its just wonderful to be there... but....
We reached there in the night and our vehicle wasnt there to take us to the farm.. we had made 7 calls in last 3 hours and were assured of vehicle being there... We were tired and no one cared. When vehicle cam, it broke down. It was dark and raining. No one from hotel bothered to check or make alternate arrangements.
When we finally reached resort, the manager was just dunb struck. No apologies or broaching of topic next day... no thanks for bearing with us... It was pitch dark, raining and no one cared for us or was tracking our safety... Instead while waiting on phone to talk to their manager, we could overhear the receptionists laughing about our plight... Obviously they deny it when you meet them but we are not fools. And the manager had no character to broach the topic next day or offer a drink or anything...Instead, the booking office it seems blamed us.. i shared emails with manager but hes of no use too.. No one takes responsibility there... Everyone wants evidence and they dont believe what my wife/ myself spoke on phone.
We informed our checkout time a day earlier as is required.. and on day of check out we went for breakfast and before starting breakfast i asked for the bill... when i came back at 8.30am (in 30 mins) the bill was not yet ready... they were really struggling. Reason - Too many check outs.... They knew that 80% of folks were from Bangalore but didnt plan ahead (breakfast is free so should be easy)... And when they finally prepared invoice, they were unaware of booking amount i had transferred... GOSH.... Thankfully i could retrieve mail on my phone... and all in front of manager. No proactiveness from manager at all... The worst planning ever done. And finally we find out that their vehicle to parking area doesnt leave till 9.15am... and many families including ours had told them that we wanted to leave at 8.30am.. and they kept saying fine... ATROCIOUS RECEPTION staff with HORRIBLE MANAGER.
Now the good things... the place is awesome... the folks managing the activity like Iskha werefabulous... they kept you engaged, always welcoming, smile on faces... just awesome people...
Food was good.... though like a 3 star pricing.. does pinch you... the staff and service was good though...
Also, when we reached we were informed of no liquor policy. So carry your own booze... And never reach there after 4pm.
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- Also Known As:
- Destiny Farmstay India/Ooty (Udhagamandalam)