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“Excellent” 5 of 5 bubbles
Review of Madurai Residency

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Madurai Residency
Ranked #9 of 55 Hotels in Madurai
Bengaluru, India
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Excellent”
5 of 5 bubbles Reviewed October 11, 2012

The hotel was excellent. The rooms were very clean. The staff were very courteous.
Food also was good. Would definitely recommend to anyone visiting madurai.
Breakfast was ok though the quality could be improved a little.

  • Stayed October 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank rockrohitk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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700 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (141)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Mumbai (Bombay), India
Level Contributor
38 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 bubbles Reviewed October 4, 2012

Had stayed in this hotel about 4 years back. But now sorry to state that this hotel is in need of urgent repairs. Had booked a three bed suite (Room No.207) and double bed (Room no.209) but the suite was not what it promised to be. The third bed was a diwan where hardly anyone could sleep .
The main bed did not have tiles underneath it and it was all unplastered not what we expect from a suite, The bathroom fittings are old and need urgent replacement. Also they dont have 24 hours hot water which can cause difficulty for pilgrims tavelling with old people and children.Though must mention that overall the hotel staff was very good and service prompt

  • Stayed October 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank jagsmumbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Navi Mumbai, India
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed September 25, 2012

good Hotel. very nice location - Meenakshi temple and Station very near.
good Staff
rooms are clean but old...
supplies newspaper.Good Breakfast menu B/F included in tariff.
hotel was under some maintenance which it needs.
A good hotel - value for money.

  • Stayed June 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank SachinChati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ranchi
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed September 3, 2012

It is a nicely located clean hotel suitable for family. Very near to railway station, bus stand & Meenakshi temple. I found the staff very polite & helping. Rooms are clean, but furnitures & fittings are a bit aged. Need renovation. Overall a very good hotel for family stay.

Room Tip: Upper floor rooms are better.
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  • Stayed March 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Rajibdutta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thiruvananthapuram (Trivandrum), India
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed September 3, 2012

Stayed with family in this hotel for 3 days. Had a very

PLUS POINTS

Location :The only plus about The Madurai Residency is its location - which is near the railway station, and also not that far away from the temple.

MINUS POINTS

Front Office :
The front office staff are comparable to city bus conductors ! The Operations head, wears tie with sandals!

Customer Service: Customer Service is horrible.You will be lucky if they respond to a service request for hot water within 2 hrs (after 3-4 reminders)! The employees resemble un-salaried people undergoing bonded labour , and who are least bothered about anything about the hotel or the customers. One example- witnessed the unbeleivable sight of two senior hotel employees fighting at the top of their voices for nearly 10 minutes and almost coming to blows - right in the lobby -in front of us guests! The entire hotel lobby was shaken, kids started crying - still the hotel staff went on with their fight on the lobby !

Rooms : The rooms are dimly lit. Part problem was that 3 out of 6 lamps in the rooms were not working , and the hotel staff never bothered to change it during the 3 days of my stay inspite of several reminders. Finally one electrician visited the room and then vanished and things remained the same! Finally gave up. The hotel seems to be very old and the pipe fittings have rust all round.

Restaurant :Food is below average, but not horrible. In the breakfast buffet 50% of the dishes will be empty and refills don't happen ! Wonder if that was a deliberate cost savings idea by the hotel guys. Saw this happening on all the three days i had breakfast. The restaurant staff is indifferent.


OVERALL FEEDBACK :
Somewhere read this hotel claims to be 3 star - it is in reality not fit for any star rating at all - an equivalent of the typical lodges charging Rs.800 -1200 a room - which we find near bus stations and railway stations anywhere in the country.

Room Tip: I certainly would not recommend this hotel to a friend.
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  • Stayed August 2012, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Ajaics
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Madurai hotels

paris
Level Contributor
40 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed August 11, 2012 via mobile

Double room with AC was 2000 rps, breakfast included. The room is clean but furniture a bit aged. I would have expect the room to be cleaned after the first night as we stayed two nights. Newspaper is hanged every morning on your door, it is a service I like. The good point for this hotel is his location very close to railway station and temple. Also the roof top restaurant is really valuable. Wifi only available in the lobby, sometimes unstable but there is a computer available in case.

  • Stayed August 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank solarios
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai (Madras), India
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed August 7, 2012

We stayed with family for oneday..Surprisingly I booked based on the name "Residency" and looks like a 5* hotel. Hotel has only excellent customer service and rooms are clean. Airconditioner was too noisy in my room but perfect coolling. Indian Breakfast was good. Rates are too high in Restuarant and room service which is doubled the price of outside. As location is perfect better get everything outside instead of getting thru room service from restaurant. Friendly staff. U will get much discount if u opt from travel online website like cleartrip, hotels.com, etc., Rooms not suitable for 3 adults+1 child if u r not adjustable as comfortable for 2 adults only. U can reach anytime till midnight to this location. Finally its better place for first time and one-time traveller.

Room Tip: Opt for 6th floor rooms as its best than other floors.
See more room tips
  • Stayed August 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank PHUKET69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Madurai Residency

Property: Madurai Residency
Address: 14 - 15 Madurai Residency S Marret Street, Madurai 625001, India
Location: India > Tamil Nadu > Madurai
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
Ranked #9 of 55 Hotels in Madurai
Price Range (Based on Average Rates): $
Hotel Class:3 star — Madurai Residency 3*
Number of rooms: 94
Official Description (provided by the hotel):
WELCOME TO MADURAI RESIDENCYHaving won the hearts of many Indian and International guests, The Madurai Residency has earned a reputation providing the finest Quality of Hospitality in this region. Established in 1997, The Madurai Residency (formerly known as Classic Residency) attracts regular business class customers, pilgrims to the Meenakshi Amman Temple and International Tourists. The property is owned and managed by Hotel Agasthiya P Ltd., Madurai. ... more   less 
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Also Known As:
Madurai Residency Hotel Madurai
Residency Hotel Madurai

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