We stayed here for two nights while visiting Madurai, the overall hotel and rooms are OK, the reception service is poor and there are mosquitos and flies in every part of the hotel. The real problem is the restaurant. The breakfast room is pleasant and could be fantastic if it was ever cleaned, there are flies and mosquitos everywhere on the food, on the tables and lying dead on the floor by the fly killer machine. The food is absolutely disgusting - there are two fruit juices - one bright green, the other bright orange - they are from cartons and taste like chemicals - they made us ill. The coffee is in a very dirty brown jug that was once a glass jug, it is undrinkable.The food is equally low quality, there is stale sliced white bread, some cooked items and fruit which is covered in fles and only a few tiny scraps left on a plate. We witnessed the waiter come from the kitchen and scoop up some fragments of fruit from the counter with his hand and chuck them back on the plate, he was very embarassed when he realised we had seen him do this. The tables are all dirty, never wiped, none of the cups or plates are cleared away just left on the side encouraging more flies. the mats on the table have old food on them, the tables are never cleared, cleaned or made up for new guests. One waiter was stood hidden behind a column making mobile phone calls while we were there - they make no effort to clear or assist guests. We had no breakfast on both days and felt really sick. We complained to the food and beverage manager who said he would make some changes and improvements.
- Official Description (provided by the hotel):
- The hotel offers 57 spacious, well-appointed and beautifully furnished guest rooms comprising of 1 Presidential Suite, 2 Fortune Suites, 5 Fortune Exclusive Club Rooms, 26 Fortune Club Rooms and 11 Standard Rooms,12 Deluxe Room. Each room has been meticulously designed, with a careful blend of contemporary and traditional elements to provide elegant and premium accommodation for the guests. Multi Cuisine Restaurant- Orchid, having 64 covers seating capacity, Bar - The Ranch, with 32 seating capacity, One Bar-Be-Q restaurant by the pool side, serves ethnic Indian cuisine, both vegetarian and non-vegetarian, cooked on charcoal in a traditional way in the evenings. The Fortune Pandiyan Hotel is an ideal venue for meetings, conferences and events for 10 to 500 guests. The facilities include small to large function rooms and an outdoor lawn area that can accommodate up to 1500 guests for weddings and parties. The conference facilities are fully air-conditioned and equipped with all modern audio visual equipment. ... more less
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