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“Customer First”

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Fortune Pandiyan Hotel
Ranked #3 of 54 Hotels in Madurai
Certificate of Excellence
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Customer First”
Reviewed September 29, 2012

I stayed in this Hotel yesterday 28 th sep for one day room number 311
Terrible experiene .First renovation work is going on ,banging noise from 8AM to 8PM
second NO AC in the room ,from 11AM to 5PM due to central unit problem
I had to sweate it out aftr paying 4800 for a day .To get a Air cooler I made to wait for 2 hours
It did not end there I ordered DInner room service at 9PM it came after 10 PM after repeated calls.Room service is horrible
I donot understandhow anybody can stay without AC after paying so much
They could have got the portable AC ,anyway there are 15 or 20 guestes on that day
Very Bad managment Irresponsible people
please change the name to MISFORTUNE PANDIYAN HOTEL

Room Tip: Never ever stay in this hotel Pandiyan era is over
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  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
1 Thank Suksal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pandiyan, General Manager at Fortune Pandiyan Hotel, responded to this review, October 1, 2012
Dear Sir,

Greetings from Fortune Pandiyan Madurai !!!

At the outset, I would like to acknowledge receipt of your feedback through Trip Advisor and thank you for bringing these points to our notice. I am indeed distressed to know of your recent experience at Fortune Pandiyan Madurai. we have conducted a point wise investigation based on your feedback and have initiated corrective actions to bring in the desired efficiency levels and ensure that there is no recurrence of the same.

It is through valueable feedback like yours that we strive to improve our services and exceed customer expectations.

While I regret on behalf of all at Fortune Pandiyan Madurai, the inconvenience you have faced, may I request you to treat this as an isolated incident and not a reflection of our normal services.

At Fortune Pandiyan Madurai, it is our constant endeavour to provide you with high standards of personalized service and efficiency.

Please do give us an opportunity to welcome you back, when my colleagues and I can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you.

Warm Regards,

C.Sujith
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (93)
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English first
Hyderabad, India
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 5, 2012

I recently visited the hotel and my stay was comfortable, a good and courteous staff, good room service and swimming pool looked maintained. Just had the breakfast which was good hence cannot comment on the other food that is served there. Scenic through the windows, though in the city but not noisy and the location is close to the temple.

  • Stayed August 2012, traveled with family
    • Value
    • Location
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    • Service
Helpful?
Thank DeepaDesai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plano, Texas, United States
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 3, 2012

Food was excellent. There was a wide variety of choices, both in the dinner buffet and the morning complimentary breakfast. But rooms were not very clean, there was dust in the closet space and the extra comforter and pillow were just thrown into the closet. There were no hand towels in the rooms. Also be wary of the items kept in the minibar and fridge. We were charged for items they claimed were missing, but we had not taken. We had workers doing renovation work outside our room, and we also had someone in the room to fix a faucet while we were out. Anyone could have taken the candy bar, but, we had to argue for a while with the front desk personnel,before the charges were taken off our bill. Not a pleasant experience.

Room Tip: Be careful of items in the minibar and fridge.
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  • Stayed June 2012, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Rathna969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Fortune Pandiyan Hotel, responded to this review, July 8, 2012
Dear Madam/Sir,

At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice through Trip Advisor. I am indeed distressed to know of your recent experience at Fortune Pandiyan Madurai.

While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services

At Fortune Pandiyan Madurai, it is our constant endeavour to provide you with high standards of personalized service and efficiency.

I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you.

Warm Regards,

Sujith
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 2, 2012

We had a great time at Fortune Pandiyan hotel in Madurai, kids enjoyed the facilities and food, mid of the city, very close to Meenakshi Temple. Room Service was on time and professional approach of all the staff members, Quite helpful

  • Stayed May 2012, traveled with family
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Helpful?
Thank Santosh72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviewed June 27, 2012

superb rooms in madurai i have stayed in all the hotels in madurai but newly renovated room with the personalised service in a profferinal way has taken me to the experiences of staying in luxury rooms all very good experiences.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Annsrajlovewithjesus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pune
Level Contributor
3 reviews
3 hotel reviews
Reviewed June 9, 2012

Very good overall experience. Delicious food, good room service, good swimming pool.
It is little outside the main area of city, but there is good connectivity to city and around. The bus stand is very near.

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank Sanjay_ila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trivandrum
1 review
Reviewed May 15, 2012

The food is excellent and my family along with myself enjoyed it. The staff were courteous and overall the ambience was also quiet good ! Have few suggestions like why dont you introduce sunday brunch as an option as your restaurant is one of the know places to hang out other than the Taj.

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TrivandrumRaju
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fortune Pandiyan Hotel

Property: Fortune Pandiyan Hotel
Address: Race Course, Madurai 625002, India
Location: India > Tamil Nadu > Madurai District > Madurai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 54 Hotels in Madurai
Price Range (Based on Average Rates): $
Hotel Class:3 star — Fortune Pandiyan Hotel 3*
Number of rooms: 57
Official Description (provided by the hotel):
The hotel offers 57 spacious, well-appointed and beautifully furnished guest rooms comprising of 1 Presidential Suite, 2 Fortune Suites, 5 Fortune Exclusive Club Rooms, 26 Fortune Club Rooms and 11 Standard Rooms,12 Deluxe Room. Each room has been meticulously designed, with a careful blend of contemporary and traditional elements to provide elegant and premium accommodation for the guests. Multi Cuisine Restaurant- Orchid, having 64 covers seating capacity, Bar - The Ranch, with 32 seating capacity, One Bar-Be-Q restaurant by the pool side, serves ethnic Indian cuisine, both vegetarian and non-vegetarian, cooked on charcoal in a traditional way in the evenings. The Fortune Pandiyan Hotel is an ideal venue for meetings, conferences and events for 10 to 500 guests. The facilities include small to large function rooms and an outdoor lawn area that can accommodate up to 1500 guests for weddings and parties. The conference facilities are fully air-conditioned and equipped with all modern audio visual equipment. ... more   less 
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