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“Bad customer service”

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Fortune Pandiyan Hotel
Ranked #3 of 55 Hotels in Madurai
Certificate of Excellence
Plano, Texas, United States
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Bad customer service”
Reviewed July 3, 2012

Food was excellent. There was a wide variety of choices, both in the dinner buffet and the morning complimentary breakfast. But rooms were not very clean, there was dust in the closet space and the extra comforter and pillow were just thrown into the closet. There were no hand towels in the rooms. Also be wary of the items kept in the minibar and fridge. We were charged for items they claimed were missing, but we had not taken. We had workers doing renovation work outside our room, and we also had someone in the room to fix a faucet while we were out. Anyone could have taken the candy bar, but, we had to argue for a while with the front desk personnel,before the charges were taken off our bill. Not a pleasant experience.

Room Tip: Be careful of items in the minibar and fridge.
See more room tips
  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rathna969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Fortune Pandiyan Hotel, responded to this review, July 8, 2012
Dear Madam/Sir,

At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice through Trip Advisor. I am indeed distressed to know of your recent experience at Fortune Pandiyan Madurai.

While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services

At Fortune Pandiyan Madurai, it is our constant endeavour to provide you with high standards of personalized service and efficiency.

I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you.

Warm Regards,

Sujith
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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519 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (91)
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English first
Bengaluru, India
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 2, 2012

We had a great time at Fortune Pandiyan hotel in Madurai, kids enjoyed the facilities and food, mid of the city, very close to Meenakshi Temple. Room Service was on time and professional approach of all the staff members, Quite helpful

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Santosh72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviewed June 27, 2012

superb rooms in madurai i have stayed in all the hotels in madurai but newly renovated room with the personalised service in a profferinal way has taken me to the experiences of staying in luxury rooms all very good experiences.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Annsrajlovewithjesus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
Reviewed June 9, 2012

Very good overall experience. Delicious food, good room service, good swimming pool.
It is little outside the main area of city, but there is good connectivity to city and around. The bus stand is very near.

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Sanjay_ila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trivandrum
1 review
Reviewed May 15, 2012

The food is excellent and my family along with myself enjoyed it. The staff were courteous and overall the ambience was also quiet good ! Have few suggestions like why dont you introduce sunday brunch as an option as your restaurant is one of the know places to hang out other than the Taj.

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TrivandrumRaju
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mangalore, India
1 review
Reviewed May 14, 2012

Very welcoming staff. Breakfast is good with some typical South Indian items. A lovely lawn and a rather small swimming pool. As remodeling is on going i anticipate to see the Hotel in Style on my next visit.

Thanks !!

Stayed April 2012, traveled with friends
Helpful?
Thank senthilC480
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Muscat, Oman
Level Contributor
122 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed April 21, 2012

except the friendiness of the staff the experience I had with this hotel was below average.
Unless they put you in one of the renovated rooms, the rooms are small and the furniture veryyyyyyyyyyy old and even smelly.
The food is not that great neither.

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ZeinaA_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fortune Pandiyan Hotel

Property: Fortune Pandiyan Hotel
Address: Race Course, Madurai 625002, India
Location: India > Tamil Nadu > Madurai District > Madurai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 55 Hotels in Madurai
Price Range (Based on Average Rates): $
Hotel Class:3 star — Fortune Pandiyan Hotel 3*
Number of rooms: 57
Official Description (provided by the hotel):
The hotel offers 57 spacious, well-appointed and beautifully furnished guest rooms comprising of 1 Presidential Suite, 2 Fortune Suites, 5 Fortune Exclusive Club Rooms, 26 Fortune Club Rooms and 11 Standard Rooms,12 Deluxe Room. Each room has been meticulously designed, with a careful blend of contemporary and traditional elements to provide elegant and premium accommodation for the guests. Multi Cuisine Restaurant- Orchid, having 64 covers seating capacity, Bar - The Ranch, with 32 seating capacity, One Bar-Be-Q restaurant by the pool side, serves ethnic Indian cuisine, both vegetarian and non-vegetarian, cooked on charcoal in a traditional way in the evenings. The Fortune Pandiyan Hotel is an ideal venue for meetings, conferences and events for 10 to 500 guests. The facilities include small to large function rooms and an outdoor lawn area that can accommodate up to 1500 guests for weddings and parties. The conference facilities are fully air-conditioned and equipped with all modern audio visual equipment. ... more   less 
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