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“Good rooftop restaurant, quirky basement bar” 4 of 5 bubbles
Review of Hotel Supreme

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Hotel Supreme
Ranked #41 of 55 Hotels in Madurai
London, United Kingdom
Level Contributor
47 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Good rooftop restaurant, quirky basement bar”
4 of 5 bubbles Reviewed November 11, 2012

Good quality hotel with lovely rooftop restaurant. The staff were extremely helpful when ordering food and it was nice to relax with a beer and a view. The basement bar "Apollo 96" is well worth a visit. Overpriced drinks but set in what seems to be a half-finished spaceship set complete with thousands of LED's and strange music. Rooms somewhat average but clean. Worth trying to negotiate on the rate.

  • Stayed October 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank 1journeyman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hapin, Owner at Hotel Supreme, responded to this review, November 15, 2012
Dear Sir,

Thank you very much for your review of our Hotel. Your comments have been passed on to our concerned staff who are appreciative of them. Looking forward to serving you again on your future visits to our Hotel!

Thanks and best regards,

Hapin Lalan
Partner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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188 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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English first
Melbourne, Australia
Level Contributor
164 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
2 of 5 bubbles Reviewed September 26, 2012

As stated in the title of this review the front desk staff were exceptionally rude. Now I have had some rude staff in India, but these guys take the cake. For example, on arrival I asked to see a room and the man at the front desk just grunted, when I ask for a discount he almost looked offended. He was grabby, did not smile and never said thank you. In fact, I purposely said thank 4 times with the intention of seeing how long it would take him to reciprocate the words. When leaving I thought I may get better treatment as the staff member was different, but again rude behavior. For example, I waited at the desk without being acknowledged, then after some time a bill is placed in front of me. There was no 'thank you' or 'how was your stay' or 'can we get you a cab', nothing not one word between us, not even a 'hello'! Now i know I stayed in a cheaper room, and I'm foreigner and have long hair, but still I'm a human being and a customer and therefore should be treated with respect. Arggh I'm still angry at how I was treated, not a feeling you want when you leave a hotel. Oh and I would not have stayed here, but I looked at 3 other hotels on the road and they were over priced and it was 8pm and I had just had a 9 hour bus ride.

The room is general was clean, had hot water and was reasonably priced at 900Rs including tax with no AC. To be honest I checked out an AC room and for half the price i was happy with the fan. The restaurant upstairs was good, same with the one downstairs and the staff in the restaurants were great!!! Overall this hotel was good, but I would recommend people not staying here until they train their front of house staff some interpersonal communication skills.

Room Tip: Get none AC and save yourself 1000Rs a night
See more room tips
  • Stayed September 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Orwellwasright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hapin, Owner at Hotel Supreme, responded to this review, November 5, 2012
Dear Sir,

Regret the experience that you have had and our late response. We have taken note of your complaint regarding rude behaviour and have taken steps to ensure that this is not repeated.

Furthermore, we live in a democratic country and treat everyone equally. Our staff would never discriminate anyone on the basis of caste, religion, status, nationality or appearance.

We would like to thank you for your review of our Hotel as well as Restaurant and appreciate that you had a good time at our Roof-Top restaurant and also found our rooms clean and reasonably priced. Hope that you give us another opportunity to serve you in the future!

Thanks and best regards,

Hapin Lalan
Partner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Mumbai (Bombay), India
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed July 14, 2012

We were a large family and checked into three rooms here. Stay was comfortable. The USP of the Hotel is its a stone's throw from the Railway Station and walkable distance to the Meenakshi temple.
Rooms were clean, service was good. The breakfast (bundled with the tariff) was tasty and elaborate. The kids enjoyed the south indian fare. We had dinner at the roof top restaurant; service was a little slow, perhaps because the tables were all occupied.
The only irritant is the frequent power cuts and the time lag for change over to backup power. The hotel staff are doing their best and the power cuts are a fact of life where ever you go.
Tariff is close to 2000 Rs. for a good night's stay. Which in a city like Madurai seemed to border on the higher side. Would rate our overall satisfaction level as good.

Room Tip: Higher floors are better
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  • Stayed April 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank futloose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hapin, Owner at Hotel Supreme, responded to this review, July 23, 2012
Thank you very much for your review of our Hotel. We are happy that your stay at our Hotel was comfortable and you found our rooms clean with satisfactory service.

We take pride in our breakfast and are extremely happy that our breakfast satisfied your expectations. People say that kids are honest reviewers and it is indeed pleasing to learn that your kids enjoyed our South Indian fare. Your compliments have been passed on to the concerned staff who are grateful for the appreciation.

We will strive to improve our Restaurant service irrespective of the crowd inflow.

Your acknowledgement and understanding reg. the frequent power cuts is indeed praiseworthy. We are pleased to say that the power cuts have reduced drastically and we hope that these will be eradicated totally in the coming months. Expenses have compelled us to increase tariff of our rooms but we assure you of the best service at all times.

We welcome you to stay with us again on any of your future visits to Madurai and we will ensure all efforts to exceed your expectations everytime.

Thanks and best regards,

Hapin Lalan
Partner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
79 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 194 helpful votes
4 of 5 bubbles Reviewed June 28, 2012

Madurai is a small city centered around the famous, Meenakshi Temple. This hotel is very close to the railway station and temple. Perfect place for spending a night. Nothing fancy, but functional. The rate of 1500 gets you relaxed early check in and late checkout out. The staff is friendly and courteous. I got a complementary breakfast on day two as well. The rooms are A/c and has TV. Room service rates are reasonable, though only vegetarian food is available. Nothing to worry as the hotel is close to "Kumar Mess", the best place for Non-veg Chettinad food in town. The roof top restaurant has a good Temple view. The breakfast served is one of the best I had in terms of quality. Keeps you filled for the whole day. Many auto and taxi drivers line up outside the hotel. Ask for the front office manager, and he will be more than helpful in guiding you around. I found an auto driver called Ram, who took me around and charged honest rates.

Downside, has to be the lousy bar and cash payment of drinks in room. Also the room service food wasn't that good.

Room Tip: Ask for A/C room and eat out for dinner.
See more room tips
  • Stayed June 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Sandeepchatterjee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Owner at Hotel Supreme, responded to this review, June 30, 2012
Dear Mr. Sandeep,

We, the staff and management of Hotel Supreme, would like to sincerely thank you for your opinion of our Hotel.

We appreciate the fact that you found our staff friendly and courteous and we have ensured that your appreciation has been brought to their attention. Our Front Office Manager would like to thank you for your kind words. Our F&B Manager is happy to earn appreciation for his Breakfast menu & quality.

Reg. the areas that you had a negative experience, i.e. the Bar & the room service food, kindly let us know your experience/suggestions in detail so that we can take corrective steps accordingly. Reg. cash payment for drinks in the room, kindly note that we are unable to offer otherwise due to constraints in billing.

We welcome you to our Hotel again in the future and we will sincerely take all efforts to ensure that you get a better experience every time. Wish you happy travelling and hope that you do give us further chances to serve you better in the future. Looking forward to seeing you again.

- Hapin Lalan
Partner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed April 23, 2012

The Hotel Supreme was comfortable and friendly. Best of all was the roof top restaurant, with spectacular views towards the temple, and cold beer to drink while enjoying it, and great food. When you go to the Temple, be aware of the friendly offers to go on to shop roofs, "to get the best view". That may be true, but you then have to run the gamut of however many floors of shop before you can get out again! If you can enjoy the view and the browsing (not browbeating!) it is a splendid place. Yes the hotel was at the top of our budget, but we really enjoyed our stay there. I cannot understand the negative reviews, to be honest. I am sorry people did not have as good a time as we did. Everyone else at the restaurant also seemed to be happy.

  • Stayed January 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Mary R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Owner at Hotel Supreme, responded to this review, June 29, 2012
Dear Ms. Mary,

First of all, apologies for the late response to your review. We, the staff and management of Hotel Supreme, would like to sincerely thank you for your opinion of our Hotel.

We welcome you to our Hotel again in the future and we will sincerely take all efforts to ensure that you get a better experience every time. Wish you happy travelling and hope that you do give us further chances to serve you better in the future. Looking forward to seeing you again.

- Hapin Lalan
Partner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai, Maharashtra, India
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed April 12, 2012

Recently we stayed for an afternoon and night, in this hotel which is exactly the opposite to it's name. Dirty- blackish white linen and bed-sheets, unhygienic bath & W.C. and what not at a tariff of R2,000/- per night. We would never visit it again, that is sure!

  • Stayed April 2012, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank nitinddhage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru, India
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed April 3, 2012

Toilets are not maintained properly, AC duct is not properly vented out - water from this AC duct falls on our heads in the bathroom. Facet is not good. Placement of the Hotel is fine, but not that much superior, There is no proper laundry facilites. Break fast is good, and Lunch goes average. Roof top is ok.

Room Tip: AC duct to be routed properly, and the water passage to be done well
See more room tips
  • Stayed March 2012, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank mulam_koti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Supreme

Property: Hotel Supreme
Address: 110 110'th West Perumal Maistry Street, Madurai 625001, India
Location: India > Tamil Nadu > Madurai
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #41 of 55 Hotels in Madurai
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Supreme 3*
Number of rooms: 69
Official Description (provided by the hotel):
Hotel Supreme, established in 1988, has the very First Roof Top Restaurant and the only hi-tech Spaceship Bar, Apollo '96, in the City. Hotel Supreme is located in the Heart of the City. It's near the Railway Station, Central Bus Stand, 12 kms. Away from the Airport, 8 kms. From Mattuthavani Bus Stand & walkable distance to the Meenakshi Temple. We have 69 well appointed Centralized Standard A/C, Super Deluxe and Suite Rooms with attached bath, running Hot & Cold water, Telephone & Satellite TV facilities. High speed Wi-Fi Internet access is being offered complimentary to all our patrons. We have Two Veg. Multi-Cuisine Restaurants - an A/c Restaurant & an open-air Roof-Top Restaurant. We are proud to say that ours is the tallest building in the city providing an aesthetic view of the Great Meenakshi Temple from our Roof-Top. Other Facilities - Money Changing, Conference/Banquet Halls, Travel Desk, Communication Centre ... more   less 
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Also Known As:
Supreme Hotel Madurai

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