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“Madurai, lovely city”
Review of Hotel Supreme

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Hotel Supreme
Ranked #42 of 58 Hotels in Madurai
Reviewed April 23, 2012

The Hotel Supreme was comfortable and friendly. Best of all was the roof top restaurant, with spectacular views towards the temple, and cold beer to drink while enjoying it, and great food. When you go to the Temple, be aware of the friendly offers to go on to shop roofs, "to get the best view". That may be true, but you then have to run the gamut of however many floors of shop before you can get out again! If you can enjoy the view and the browsing (not browbeating!) it is a splendid place. Yes the hotel was at the top of our budget, but we really enjoyed our stay there. I cannot understand the negative reviews, to be honest. I am sorry people did not have as good a time as we did. Everyone else at the restaurant also seemed to be happy.

  • Stayed: January 2012, traveled with family
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3  Thank Mary R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 29, 2012

Dear Ms. Mary,

First of all, apologies for the late response to your review. We, the staff and management of Hotel Supreme, would like to sincerely thank you for your opinion of our Hotel.

We welcome you to our Hotel again in the future and we will sincerely take all efforts to ensure that you get a better experience every time. Wish you happy travelling and hope that you do give us further chances to serve you better in the future. Looking forward to seeing you again.

- Hapin Lalan
Partner

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121 - 127 of 216 reviews

Reviewed April 12, 2012

Recently we stayed for an afternoon and night, in this hotel which is exactly the opposite to it's name. Dirty- blackish white linen and bed-sheets, unhygienic bath & W.C. and what not at a tariff of R2,000/- per night. We would never visit it again, that is sure!

  • Stayed: April 2012, traveled as a couple
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5  Thank nitinddhage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 3, 2012

Toilets are not maintained properly, AC duct is not properly vented out - water from this AC duct falls on our heads in the bathroom. Facet is not good. Placement of the Hotel is fine, but not that much superior, There is no proper laundry facilites. Break fast is good, and Lunch goes average. Roof top is ok.

Room Tip: AC duct to be routed properly, and the water passage to be done well
See more room tips
  • Stayed: March 2012, traveled on business
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2  Thank mulam_koti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 25, 2012

We made reservation through Makemytrip.com where this hotel had 8/10 rating. When we arrive at the hotel Supreme, the rooms were dirtiest possible, We asked them to change the room. We paid 500 rupees extra per day at that time but the rooms were still not clean. The sheet were dirty. The bathroom was horrible. The faucet were so dirty appearing that we can hardly touch it with bare hands. The guy who came in front of us to clean had basket full of dirty water and mop and it appeared like using that dirty mop actually made everything even dirtier. We got no sense of cleanliness there.

Ultimately we had to check out the next day (even when we had paid for 3 nights). We asked for refund for two days but they said that they will send the bill to makemytrip.com and we should contact them. it is now a month later, we still have not received any refund. The hotel did not gave us check-out bill.

I would not recommend this hotel to anyone. We have travelled a lot and stayed at hotel in many places and in many countries but never had to leave hotel the next day.

  • Stayed: February 2012, traveled with family
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2  Thank JP G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 25, 2012

You do get for what you pay!

+ve:

A very affordable hotel, well located centrally. A stone's throw away from the railway station, close to the Temple, market, restaurants, shopping places etc.

The hotel offers all services - Travel desk, Internet Cafe, Bar etc so one doesn't have to go out looking for these! Definitely value for Money.

Great Roof top restaurant, very good Vegetarian food!! Great starters - Recommend the Masala papad, Rajasthani bhindi, Chilli cheese toasts, Mix veg platter. Baked potato with Hot Garlic sauce, Crispy Dosas are a must-try.

Friendly & helpful staff.

Very Safe environment for family, kids & even single travellers, especially women.

-ve:

The interiors of the rooms & restaurant definitely need an upgrade. Quality & look of the Bedding & upholstery makes the whole place look old & un-cared for.

Selective Menu. More dishes must be offered.

  • Stayed: December 2011, traveled with family
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2  Thank Smilesaway1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 16, 2012

Way too expensive for what they offer. Room was dirty (not super-dirty, but hardly clean) and not well furnished. Location was ok. Overall a fairly ugly place. I mean, not the worst by any means, but definitely not worth what they are charging.

  • Stayed: March 2012, traveled solo
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2  Thank irprof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hapin, Manager at Hotel Supreme, responded to this reviewResponded March 18, 2012

Dear Sir/Madam,

Thank you for your review of our property.

We regret that your stay at our Hotel was below expectations. As informed to other reviewers earlier, we are in the process of having our rooms renovated, which will take a while.

Reg. the pricing, we will definitely take your view into consideration. We are confident that you will be satisfied during your next visit to our Hotel.

Thanks and best regards,

Hapin Lalan
Hotel Supreme, Madurai

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Reviewed March 13, 2012

There are some hotels where you never want to stay and they avoid. Nevertheless, we succeeded in this hotel chain. The rooms are terribly dirty, hot water between 0700 and 0900 hours and the staff is disinterested. If you can avoid so. What more can I say ...... The roof is also nice to have a beer and quite tasty to eat (if you are not too many demands on the food set). Please note the hotel operates a 24-hour system. Late check-out means another day to pay ....

  • Stayed: February 2012, traveled as a couple
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1  Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hapin, Manager at Hotel Supreme, responded to this reviewResponded March 14, 2012

Dear Sir,

We are surprised by your review of our Hotel.

First of all, we are not a Hotel chain and ours is a single standing enterprise, based in Madurai.

Secondly, we always show a guest our rooms first. Only if they are satisfied, they would opt to take a room. Hence your comment of a 'terribly dirty' room, after check-in, seems ill-founded.

Thirdly, everyone knows the severe power crisis that is being faced in Tamil Nadu and the resultant power cuts. To that extent, we have put up a notice clearly stating that Hot Water will not be available round-the-clock and will only be available during certain timings.

Fourthly, almost all Hotels in Madurai have a 24-Hour system, which almost all travellers feel is a boon. A late check-out of 1 hour is not an issue at all and we offer the same to our customers, on request, depending on our booking status. I would be eager to know which Hotel offers complimentary late check-out for abnormal hours.

Lastly, we take pride in having an exhaustive veg. menu at our restaurant and no other veg. restaurant in Madurai will be able to match our detailed veg. menu. Hence your comment on 'not too many demands on the food set' seems ill-founded again! Nevertheless, we are pleased that you found our food tasty and our roof-top restaurant a nice place to have a beer in.

A previous reviewer has given very sound advice to all travellers. Travellers will have a better time at any place when they learn the ability to adapt. Amen!

Thanks & best regards,

Hapin Lalan,
Hotel Supreme, Madurai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Supreme

Address: 110 110'th West Perumal Maistry Street | (Near Railway Station), Madurai 625001, India
Location: India > Tamil Nadu > Madurai District > Madurai
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #42 of 58 Hotels in Madurai
Price Range: $26 - $35 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Supreme 3*
Number of rooms: 69
Official Description (provided by the hotel):
Hotel Supreme, established in 1988, has the very First Roof Top Restaurant and the only hi-tech Spaceship Bar, Apollo '96, in the City. Hotel Supreme is located in the Heart of the City. It's near the Railway Station, Central Bus Stand, 12 kms. Away from the Airport, 8 kms. From Mattuthavani Bus Stand & walkable distance to the Meenakshi Temple. We have 69 well appointed Centralized Standard A/C, Super Deluxe and Suite Rooms with attached bath, running Hot & Cold water, Telephone & Satellite TV facilities. High speed Wi-Fi Internet access is being offered complimentary to all our patrons. We have Two Veg. Multi-Cuisine Restaurants - an A/c Restaurant & an open-air Roof-Top Restaurant. We are proud to say that ours is the tallest building in the city providing an aesthetic view of the Great Meenakshi Temple from our Roof-Top. Other Facilities - Money Changing, Conference/Banquet Halls, Travel Desk, Communication Centre ... more   less 
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Also Known As:
Supreme Hotel Madurai

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