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“avoid this hotel”
1 of 5 bubbles Review of Hotel Supreme

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Hotel Supreme
Ranked #41 of 55 Hotels in Madurai
Amsterdam, The Netherlands
Level Contributor
53 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“avoid this hotel”
1 of 5 bubbles Reviewed March 13, 2012

There are some hotels where you never want to stay and they avoid. Nevertheless, we succeeded in this hotel chain. The rooms are terribly dirty, hot water between 0700 and 0900 hours and the staff is disinterested. If you can avoid so. What more can I say ...... The roof is also nice to have a beer and quite tasty to eat (if you are not too many demands on the food set). Please note the hotel operates a 24-hour system. Late check-out means another day to pay ....

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hapin, Manager at Hotel Supreme, responded to this review, March 14, 2012
Dear Sir,

We are surprised by your review of our Hotel.

First of all, we are not a Hotel chain and ours is a single standing enterprise, based in Madurai.

Secondly, we always show a guest our rooms first. Only if they are satisfied, they would opt to take a room. Hence your comment of a 'terribly dirty' room, after check-in, seems ill-founded.

Thirdly, everyone knows the severe power crisis that is being faced in Tamil Nadu and the resultant power cuts. To that extent, we have put up a notice clearly stating that Hot Water will not be available round-the-clock and will only be available during certain timings.

Fourthly, almost all Hotels in Madurai have a 24-Hour system, which almost all travellers feel is a boon. A late check-out of 1 hour is not an issue at all and we offer the same to our customers, on request, depending on our booking status. I would be eager to know which Hotel offers complimentary late check-out for abnormal hours.

Lastly, we take pride in having an exhaustive veg. menu at our restaurant and no other veg. restaurant in Madurai will be able to match our detailed veg. menu. Hence your comment on 'not too many demands on the food set' seems ill-founded again! Nevertheless, we are pleased that you found our food tasty and our roof-top restaurant a nice place to have a beer in.

A previous reviewer has given very sound advice to all travellers. Travellers will have a better time at any place when they learn the ability to adapt. Amen!

Thanks & best regards,

Hapin Lalan,
Hotel Supreme, Madurai
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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189 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
New Delhi, India
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed March 11, 2012

I was on a business trip to Madurai and had to check into the hotel early morning. Hotel is moderately priced. They do offer some discount for corporates. This is a vegetarian hotel an offers complimentary breakfast though very less variety makes it not that great incentive. But like other hotels in South, the South Indian food is Good. The hotel offers free WiFi internet access so that a big plus since we have WiFi on our mobiles and laptop. The Hotel is little old and has not been renovated recently. For Non Veg food there is one Restaurant recently opened which offers good food at pretty decent prices - these are good options for Lunch and Dinner for those who would like some Non Veg options.

Room Tip: Rooms on the top floor are quite.
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  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank georgeofdelhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lausanne
Level Contributor
71 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
2 of 5 bubbles Reviewed February 28, 2012

An ugly hotel, targeting businessmen and indian tourists more than westerners or so it seems.
Expensive, all aircon rooms with a moldy and smoky smell, and not very clean sheet and pillows.
The kids who stayed on an extra mattress on the floor (which smelled very stall and looked awful) caught bed bugs even though we put them in our own sleeping bag sheets.
Complimentary breakfast that is alright.

We shorten our stay because we couldn't face another night like that.

1 advatage though : 1 day is counted as 24hrs, so arriving late in the evening allows you to stay till late the next day.

Also the rooftop restaurant is famous for dhosa, which are delicious and cheap.

Room Tip: don't even think of asking for an extrabed! Squeeze in the main one if need be.
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  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nelson D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hapin, Manager at Hotel Supreme, responded to this review, March 1, 2012
Dear Sir,

We regret to learn that your stay at our premises was not upto expectations and apologize for the same.

We appreciate your positive experience at our roof-top restaurant.

Please note, other reviewers at Tripadvisor itself have complained before that we give better service to foreigners and do not pay attention to Indians. It's a first time that we have received a complaint that we are not paying attention to westerners. Sir, we have never discriminated between our customers and will never ever do so. Different people have different expectations and we genuinely regret that we have not been able to match your expectations.

Reg. the sheets and pillows, we have asked the respective dept. head to check and replace the linen wherever required.

Reg. the bed-bugs, we have stressed in an earlier review that the bed-bugs are unknowingly brought into rooms, luggage & beds by various travellers travelling on the Indian Railways (the Madurai-Bangalore-Madurai train is a good example) but we take all precautions to control this menace which is not in our hands. We routinely take pest-control measures to safeguard our guests but unfortunately you have had a very unpleasant experience. Apologies!

We have taken note of all your complaints and will ensure that future guests to our hotel do not face such problems.

Thanks and best regards,

Hapin Lalan
Hotel Supreme, Madurai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Bangalore
Level Contributor
60 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 bubbles Reviewed February 13, 2012

We visited Madurai and booked this hotel online. The location is good and usually filled with foreigners. The rooftop view is good. There are lot of autos available to take you around and has a decent parking place. The staff are very friendly and food is good. The rooms are small and we felt it was not worth the price.

Room Tip: Deluxe rooms let you have a view of the temple gopuram but the roof top resturant itself gives a ver...
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  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jhinuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hapin, Owner at Hotel Supreme, responded to this review, February 16, 2012
Thank you for your review of our Hotel. Our staff reciprocate your appreciation and are happy that their efforts have been acknowledged.

Reg. our prices, we are at par with other Hotels in the same category in Madurai but our services far exceed them. Irrespective of it, we have noted your opinion and we will definitely take the same into consideration.

We welcome you to our Hotel again in the future and we will sincerely take all efforts to ensure that you get a better experience every time.

Thanks and best regards,

Hapin Lalan
Hotel Supreme, Madurai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Hague, The Netherlands
Level Contributor
77 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 bubbles Reviewed February 11, 2012

I stayed here one night in april 2010. I had a big room with 2 beds all to myself. All was decent and clean enough.
I had dinner at the rooftop, which was nice. Breakfast in the downstairs cafe wasn't really worth it.

You can easily walk to the temple from the hotel.

I thought the hotel is a bit pricey compared to other hostels.

  • Stayed April 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marlies84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hapin, Owner at Hotel Supreme, responded to this review, February 12, 2012
Thank you for your review of our Hotel. Our Housekeeping staff are happy that their efforts have been appreciated. Our Roof-Top Restaurant staff are also appreciative of your experience here. Our staff at our A/C Restaurant would like to know the areas where they have been unable to satisfy you and also the areas of improvement so that we can give our guests a better experience in the future.

Reg the breakfast spread, we believe that we have a better spread than our competitors in the same category. But you are welcome to give us your suggestions to help us in improving the same.

Reg. the price, we are at par or lesser than our competitors in the same category, in Madurai, and enjoy a goodwill of almost 25 years in the hospitality industry but we are unable to comment on Hotel prices in other cities. But your observation on our prices will definitely be taken under consideration.

All in all, the management and staff of Hotel Supreme sincerely appreciate your honest opinion. Wish you happy travelling and hope that you do give us further chances to serve you better in the future. Looking forward to seeing you again.

- Hapin Lalan
Partner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reutlingen, Germany
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed January 27, 2012

The receptionist was friendly and efficient, which is a feat, when three customers wanted something from her at the same time. The room (Super Deluxe Double 2900Rupees) on the fourth floor was ok. View from the balcony to a noisy backstreet, which can actually be entertaining. (You are in India, right?)
Downside were the bellboys, who were way too hungry for tips. The first one who carried the luggage up, got a tip, and apparently passed this information on to the others. Half an hour later two other bellboys rang at our door, one equipped with a towel, the other one with a toilet roll.

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Egon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hapin, Owner at Hotel Supreme, responded to this review, January 29, 2012
Dear Sir/Madam,

Thank you for the honest review of our Hotel. Your appreciation of our Reception staff has been forwarded to the concerned staff and she is grateful for it.

Reg. the behaviour of our bellboys, we have taken note of your comments and have taken steps to ensure that this does not occur again. We appreciate that you have brought this to our notice. We have reprimanded them for their behaviour so that this does not occur with any of our guests.

We welcome you to our Hotel again, if you ever visit Madurai in the future, and hope that you give us a chance to serve you again.

Thanks and best regards,

Hapin Lalan
Hotel Supreme
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisbon
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 bubbles Reviewed December 25, 2011

Our room was not properly clean, full of mosquitoes and stinking. The service is very bad and the staff is not friendly at all. The breakfast is served in a dark and dirty restaurant. We didn't feel safe in there, because everyone can enter in the different floors to access the roof top restaurant. We recomend to avoid this hotel, even if you are looking for a cheap staying: we've stayed in cheaper places in India much more friendly, safe and clean than this one.

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AnaNeves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Supreme

Property: Hotel Supreme
Address: 110 110'th West Perumal Maistry Street | (Near Railway Station), Madurai 625001, India
Location: India > Tamil Nadu > Madurai
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #41 of 55 Hotels in Madurai
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Supreme 3*
Number of rooms: 69
Official Description (provided by the hotel):
Hotel Supreme, established in 1988, has the very First Roof Top Restaurant and the only hi-tech Spaceship Bar, Apollo '96, in the City. Hotel Supreme is located in the Heart of the City. It's near the Railway Station, Central Bus Stand, 12 kms. Away from the Airport, 8 kms. From Mattuthavani Bus Stand & walkable distance to the Meenakshi Temple. We have 69 well appointed Centralized Standard A/C, Super Deluxe and Suite Rooms with attached bath, running Hot & Cold water, Telephone & Satellite TV facilities. High speed Wi-Fi Internet access is being offered complimentary to all our patrons. We have Two Veg. Multi-Cuisine Restaurants - an A/c Restaurant & an open-air Roof-Top Restaurant. We are proud to say that ours is the tallest building in the city providing an aesthetic view of the Great Meenakshi Temple from our Roof-Top. Other Facilities - Money Changing, Conference/Banquet Halls, Travel Desk, Communication Centre ... more   less 
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Also Known As:
Supreme Hotel Madurai

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