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All reviews small hill peacocks roaming hill overlooking taj group hill top main building entire city hill station colonial style beautiful property old world charm city view executive room meenakshi temple swimming pool front office manager memorable stay
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Reviewed September 9, 2018

Hotel was wonderful- clean, friendly staff and beautiful on all accounts. Waking up to the sounds of peacocks was awesome. They had a range of birds, squirrels and beautiful plants. Would highly recommend.

Date of stay: September 2018
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Taj Hotels & Resorts
Thank Natasha G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siddharth_Jain1, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this reviewResponded September 9, 2018

Dear Mr.Natasha,

Greetings from Taj Gateway Madurai.

Thank you so much for taking out your precious time in writing to us.

We truly appreciate your kind recognition of the team's efforts and delighted, you had a comfortable stay.

We look forward to having you back with us in the not so distant future.

kindest regards,

Siddharth Jain,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 8, 2018

This was our first visit to this very beautiful and tranquil property. Driving up the wooded road to the hotel was quite breath taking. Alighting at the reception reminded us of being in a hill station !! Mr. Shashi Kumar, the royal doorman, received us like royalty. Just then a beautiful peacock appeared and treated us to a spectacular song and dance !! A heady experience indeed.Our room was spacious and well appointed. The bed was comfortable and the bathroom was huge and cheerful. The house-keeping was very attentive to detail. The towels and sheets were fresh and clean. The classic wooden furniture added warmth and coziness to the room. The room was fresh and done to our specific requirements for which we are most thankful to Mr. Kartik, Mr. Murugasan and the entire housekeeping team.The pathways and gardens were well tended. This hotel is built around a hill side and thus the walks and stairs can get a little steep for some. We loved the raw beauty of the aging banyan trees covering a greater part of the property. The sight of beautiful peacocks all around the property added a heavenly feel. We recommend a walk to the poolside during the day. It was cool under the tree cover and the peacocks joined us during our stroll.The coffee shop/restaurant was a short walk from our room. The restaurant lawn has a amazing bird's eye view of the Madurai city and the famous Meenakshi temple in distance. We took some great pictures with the city and hills in the backdrop.The restaurant staff was very friendly and service was top-notch. We were pleasantly surprised with the variety of tasty vegetarian dishes served at this outlet. We had one of the best South-Indian food here thanks to expert Chef Suresh and his fantastic team. We are also very grateful to Mr. Arul, Mr. Ramesh, Mr. Gokul, Mr. Kannapan, Mr. Antin and Ms. Shamana at the restaurant for their hospitality.Mr. Siddharth Jain (the hotel general manager) made sure to meet us personally and check on any issues regarding our food or stay. A very proactive and friendly person to meet. We had a wonderful stay and look forward to visit again soon !!

Room tip: A city view first floor room has fantastic views.
Date of stay: September 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Taj Hotels & Resorts
Thank Banerjee_Dee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siddharth_Jain1, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this reviewResponded September 9, 2018

Dear Mr.Banerjee,

Greetings from Taj Gateway Madurai.

Thank you so much for taking out your precious time in writing to us.

We truly appreciate your kind recognition of the team's efforts and delighted, you had a comfortable stay.

We look forward to having you back with us in the not so distant future.

kindest regards,

Siddharth Jain,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 28, 2018

We Had a 2 night stay at gateway hotel.This location is awesome.Designed and built by The British.The quality of food is not so good.They serve authentic Madurai cuisine.But,he ingredients are not fresh.Overall,stay was awesome sans food.

Date of stay: May 2018
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Service
1  Thank ajithk566
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siddharth_Jain1, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this reviewResponded September 8, 2018

Dear Mr.Ajith

Greetings from Taj Gateway Madurai.

Thank you so much for taking out your precious time in writing to us.

We truly appreciate your kind recognition of the team's efforts and delighted, you had a comfortable stay.

We look forward to having you back with us in the not so distant future.

kindest regards,

Siddharth Jain,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 28, 2018

stayed for 4 nights at this hotel. staff were friendly and approachable. on our first night, the air-con was out of service suddenly and staff were fast to respond to allow us to change to another room. On the next day, GM also came to apologise for this inconvenience and offer to provide us with complimentary spa service.
They were also very considerate, beside providing us with a baby cot which we requested, they also provide us a bath tub for us to shower our baby. staff were polite and courteous as they greeted us whenever we walk around the hotel.
overall, it was a pleasant and memorable stay at this hotel. will definitely revisit this place if we are to go to Madurai again

Date of stay: August 2018
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
1  Thank ling d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siddharth_Jain1, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this reviewResponded September 8, 2018

Dear Guest,

Greetings from Taj Gateway Madurai.

Thank you so much for taking out your precious time in writing to us.

We truly appreciate your kind recognition of the team's efforts and delighted, you had a comfortable stay.

We look forward to having you back with us in the not so distant future.

kindest regards,

Siddharth Jain,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 23, 2018

Recently stayed for a night in this property. My kid enjoyed the place and the service from staff was extremely good. The property is over a small hillock and you will have the entire view of Madurai from the property. Squirrels and Peacock are all over the property and peacock dance is a common site. The swimming pool is very well maintained. Food for me seemed to be costly. Overall a very good place to relax and unwind with your family.

Date of stay: August 2018
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
Thank yesjagan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siddharth_Jain1, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this reviewResponded September 8, 2018

Dear Mr.Yesjagan,

Greetings from Taj Gateway Madurai.

Thank you so much for taking out your precious time in writing to us.

We truly appreciate your kind recognition of the team's efforts and delighted, you had a comfortable stay.

We look forward to having you back with us in the not so distant future.

kindest regards,

Siddharth Jain,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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