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“Peace and Tranquility atop a Hill, with peacocks”

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The Gateway Hotel Pasumalai Madurai
Ranked #1 of 54 Hotels in Madurai
Certificate of Excellence
Reviewed March 13, 2014

Stayed a night and 2 days in Feb 2014, on a business trip. Superb place; highly recommended. Serene, Cool, Calm, Green place and Nice Service, Very Courteous restaurant manager and staff. Nice pool, overlooking the city from the hill; you have a green/tree man - who takes a group of house guests around the property for birdwatching and exploring - at pre-designated times. Nice sauna and health centre too. Had a good, warm/hot steam bath

Room Tip: Ask for rooms with pool view, and avoid twin beds, if you don't need these
  • Stayed: February 2014, traveled on business
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1  Thank Rajeev B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devraj S, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this reviewResponded March 18, 2014

Dear Mr.Agarwal,

It is a great pleasure to receive your feedback for the hotel and the team.

We are happy to know that you enjoyed your stay and especially liked our swimming pool, health club and the hospitality of our associates. Thankyou for appreciating the unique concept of 'Green Butler'. It is the feedback from valued guests like you that enables us to keep improving to deliver services of the highest standards.

We look forward to having you return to Madurai and staying with us sometime soon.

Best regards,

Devraj Singh
General Manager
Devraj.singh@tajhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed March 12, 2014

This hotel certainly has the prime site in interesting Madurai, atop a wooded hill with commanding views over the city with its colourful houses. My main point is that you have to be careful what room you get. We had booked "superior" rooms but our group of three couples all got very different types of room and ours - which we then rejected - was a gigantic hall of a room with no view and only windowed doors on to a outside corridor (hence we would have had to keep the blinds down!) - nb. avoid rooms 8 & 9. They did change us to a room with a view but the confusion still lingered as to what was superior and what not.

But the amenities were good - an excellent pool, lovely gardens which (as a birdwatcher) I appreciated as the pool attendant doubled a bird-guide! There is a massive eagle owl resident there. The food was good though the menu seems to be the same in all Gateway Hotels (identical to the Coonoor one) and the service mostly very good.

Stayed: March 2014, traveled with friends
1  Thank GarB1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devraj S, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this reviewResponded March 18, 2014

Dear Sir,

At the outset, we thank you for selecting Gateway Madurai as the destination for your stay in Madurai. It is a pleasure to receive your feedback for the hotel and the team. We regret the inconvenience caused to you at the time of check in. Our hotel is a colonial structure and each room is a signature room at different locations on the hill with different views. Room number 8 and 9 are superior rooms and are liked by many guests for the huge space they have. Please accept our sincere apologies for the inconvenience caused to you. We have updated you profile and will ensure to offer you rooms towards poolside during you next visit.

We are happy to know that you enjoyed your stay and especially liked our swimming pool and the services of our associates. Thankyou for appreciating efforts of our Green Butler. It is the feedback from valued guests like you that enables us to keep improving to deliver services of the highest standards.

We look forward to having you return to Madurai and staying with us in the future as well.

Best regards,

Devraj Singh
General Manager
Devraj.singh@tajhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 11, 2014

And, that's the first thing which comes to my mind when I think of The Gateway Hotel- Pasumalai Hill, Madurai. We visited this beautiful property on our second marriage anniversary last year.

This is one of the most beautiful properties under the TGH brand from Taj hotels. Spread across a sprawling 63 acres of greenery and not to mention - THE PEACOCKS. They are everywhere around the property. The property has an old world charm and a colonial heritage associated to it. It really takes you back in time. It gives you that inexplicable feeling of nostalgia.

The staff in hotel were pleasant and efficient. Let me assure you one thing, TGH brand is a master when it comes to providing regional cuisines as a part of their menu. The consistency and the quality of food you get in TGH hotels across India is brilliant, to say the least

Please try the 'Kothu Paratha' if you are a stickler for trying out regional cuisine of Madurai.

The amenities were excellent so was the overall experience. Thanks Taj. All in all a highly recommended hotel/resort down south.

Room Tip: Most of the rooms face the sprawling gardens of the property, and you can see and hear the PEACOCKS...
  • Stayed: November 2013, traveled as a couple
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2  Thank sagarewl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devraj S, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this reviewResponded March 18, 2014

Dear Guest,

It is a great pleasure to receive your feedback for the hotel and the team.

We are happy to know that you enjoyed your stay and especially liked the colonial charm of the hotel. Thankyou for appreciating the 'Gateway' brand for the regional cuisine offerings. It is indeed strength of ;Gateway' brand and we support and promote lady homemakers as part of our kitchen team to bring you those authentic regional flavours. It is the feedback from valued guests like you that enables us to keep improving to deliver services of the highest standards.

We look forward to having you return to Madurai and staying with us sometime soon.

Best regards,

Devraj Singh
General Manager
Devraj.singh@tajhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 10, 2014

Set on a hill above Madurai and therefore cool and calm this is a pleasant hotel centred on an old colonial residence. My room was large and comfortable with a good bathroom although the furnishings were somewhat dated. The pool area is well shaded and is a good place to sit. The food is good and we enjoyed some excellent local dishes from the a la carte menu sitting outside with good views over the city. Breakfast also is good. The staff are outstanding and provide very helpful and friendly service.

  • Stayed: March 2014, traveled as a couple
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Thank PJW22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devraj S, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this reviewResponded March 18, 2014

Dear Guest,

Greetings from The Gateway Hotel Pasumalai Madurai !

It is our pleasure to recieve your valuable feedback for the hotel and our associates. We are happy to know that you thoroughly enjoyed your stay and especially loved your spacious room, swimming pool, regional food experience andthe services of our associates. Your words of appreciation are highly motivating for the team.

We will eagerly look forward to your next visit.

Best regards,

Devraj Singh
General Manager
Devraj.singh@tajhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 9, 2014

So, where shall I begin? Hmm, probably by completing my title that says 'if you stay elsewhere while in Madurai... you've got to be kidding!'. As a hospitality professional with a wide array of travel and hotel experiences, and being involved in top management in the international hospitality sector, especially as a chef, I can assure you that hotels like these validate the truth of statements like 'Indian hospitality is the best'. I could sense the very root of hospitality in the eyes of the staff, which is hardly evident in many hotels I have been to, here in the U.K. anyway.

I was there while on a short trip to Madurai for the first time, along with my parents. My mother required a wheelchair as she has problems walking long distances. From the outset, each and every requirement was met by the staff and I could see them making a genuine effort to help in any way they could. After briefly meeting the Exec. Chef (Mr. John), the GM (Mr. Devraj) and other staff members, I was delighted for their personalised attention, and not only to us, but to all guests that I could see. They arranged a different room for us, just so my Mum could avoid steps. While dining, the chefs were thrilled to have a conversation and prepared good Chettinad delicacies. The housekeeping and front office staff were extremely helpful and I would like to thank our driver / guide (Mr. Balaji) for being so very helpful... I am short on words. His generosity and attitude was one of key highlights of this trip for us, whilst he helped my mother to walk along the steps of those temples... hats off to you, that was certainly hospitality at its prime.

The location of the hotel is ideal, located on a little hill of its own kind with views of the entire city (including the Meenakshi Temple) and it is a great property that is owned by JB Coats that has been converted into a luxury hotel. Peace of mind, atmosphere and quietness are major determinants for a place like this, and this hotels ticks all of them boxes. All other hotels in Madurai are located in the city, remember your ear buds if you intend to stay there, no offence.

This was too short a trip to enjoy everything in the hotel and we've been missing the experience since our return. Whenever I get a chance to go back to Madurai, I am most definitely coming back. I would like to thank the staff for the amazing experience and wish them good luck.

So to sum up, yeah, don't stay elsewhere... you may regret it.

Bhavjit Channa.

Room Tip: Just ask the staff at reception, no one else could guide you better :)
  • Stayed: February 2014, traveled with family
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Review collected in partnership with this hotel
Thank BhavjitChanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devraj S, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this reviewResponded March 18, 2014

Dear Mr.Channa,

At the outset, we thank you for selecting Gateway Madurai as the destination for your stay in Madurai. It was a pleasure meeting and interacting with you and your parents. Entire team here joins me in thanking you for your wonderful feedback for the hotel and the team.

We are happy to know that you enjoyed your stay. Thankyou for appreciating the efforts of Chef John and Balaji. It is the feedback from valued guests like you that enables us to keep improving to deliver services of the highest standards.

We look forward to having you return to Madurai and staying with us in the future as well.

Best regards,

Devraj Singh
General Manager
Devraj.singh@tajhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 2, 2014

This hotel's strengths are its beautiful grounds among gardens and natural thickets high above the hot crowded city center, and its impeccable service. My room attendant was incredibly diligent and helpful (particularly in helping with my laundry) and I had a great morning birdwatching with the "Green Butler" which was a neat idea.

Because the rooms are spread out in various buildings across the top of the hill, there is a lot of walking and climbing between rooms, the front desk, the pool and the restaurant. The restaurant itself serves breakfast as buffet and there is both an a la carte and buffet option for dinner. The food was decent, and the option for eggs prepared to order for breakfast was nice.

For me, the real downside was that there were mosquitos everywhere. They swarmed the outside seating at the restaurant; there were at least a dozen in my bathroom. I ended up with bites on my hands and neck when I woke in the morning. I realize that the proximity of the gardens (which are heavily irrigated), probably makes mosquito control difficult, but it makes it unpleasant to sleep when you are swatting insects.

  • Stayed: February 2014, traveled solo
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Thank JWm65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devraj S, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this reviewResponded March 7, 2014

Dear Guest,

Greetings from The Gateway Hotel Pasumalai Madurai !

It is our pleasure to recieve your valuable feedback for the hotel and our associates. Entire team here joins me in thanking you for selecting us for your stay here in Madurai. We are happy to know that you thoroughly enjoyed your stay and especially loved the concept of 'Green Butler'. Your words of appreciation are highly motivating for the team. We regret the inconvenience caused to you because of the mosquitos. We do have a very strong pest control mechanism which i understand should have been more effective.

We will eagerly look forward to your next visit.

Best regards,

Devraj Singh
General Manager
Devraj.singh@tajhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 28, 2014

This hotel is in a lovely position overlooking the town of Madurai. It is set in expansive grounds with lots of trees. Peacocks wander freely around along with chipmunks. It is very peaceful (apart from the loud music from the town as it was polling day!) and spacious. The rooms are scattered throughout the grounds, lots of steps.. Some areas looked a little sad and in need of a good tidy up.
We had an executive room which was like a cottage. No terrace but the windows opened out widely so we could sit with a cup of tea watching the peacocks wander past.
There is a nice pool shaded by trees but quite a walk for anyone with walking problems. Towels were laid out on comfortable sunbeds and refreshments were available.
The dining room was inside or outside and buffet meals were very good with a lot of choice. Wi fi was charged at a reasonable fee. The reception staff were efficient, friendly and our luggage arrived in our room promptly. I would certainly return to this hotel.

  • Stayed: February 2014, traveled as a couple
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Thank josigirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devraj S, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this reviewResponded March 7, 2014

Dear Guest,

It is a great pleasure to receive your feedback for the hotel and the team.

We are happy to know that you enjoyed your stay and especially liked the room, swimming pool, meal options and the hospitality of our associates. It is the feedback from valued guests like you that enables us to keep improving to deliver services of the highest standards. We regret the inconvenience caused to you because of some area which needed sprucing up. We are in the process of renovating our public areas.

We look forward to having you return to Madurai and staying with us sometime soon.

Best regards,

Devraj Singh
General Manager
Devraj.singh@tajhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Gateway Hotel Pasumalai Madurai

Address: No 40 T P K Road | Pasumalai Hill, Madurai 625004, India
Location: India > Tamil Nadu > Madurai District > Madurai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 54 Hotels in Madurai
Price Range: $99 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Gateway Hotel Pasumalai Madurai 4*
Number of rooms: 63
Official Description (provided by the hotel):
The hundred year-old celebrated colonial property is perched atop the Pasumalai hill, amidst 63 acres of landscaped gardens, colonial buildings and natural bliss. The hotel offers a panoramic view of the famous MeenakshiTemple, Madurai City and the Kodai hills. It is a 15-minute drive from the famous Meenakshi temple and City center. Accessible by road, air (Madurai Airport – 15 km) and train (Madurai Jn - 5 km). ... more   less 
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