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“Memorable stay”

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The Gateway Hotel Pasumalai Madurai
Ranked #1 of 54 Hotels in Madurai
Certificate of Excellence
Reviewed December 13, 2013 via mobile

We came to Madurai for an engagement ceremony of our friend. Before our arrival, we were all so worried about how the weather would be and how would we manage in such hot conditions. Trust me, Madurai is hotter than you could even imagine it to be. Especially from 9am to 3pm - it gets unbearable. However, thanks to the sheer beauty and serenity of this wonderful hotel, we actually forgot about the weather. Such was the beauty of this place. So calm and quiet are the surroundings, one can't hear a sound except for the breeze, the rustling of leaves and ofcourse the cries of the peacocks - which adorn the beauty of the lawn that faces your room. The rooms were nice and comfortable. We also had a nice evening at the pub cum lounge and the service was pretty good. We used the table tennis room as well. Later in the night we went for a long walk around the property which was amazing and the weather also felt good. Not sure if it actually got cooler that time or we just felt like it did. Overall we had a memorable stay, thanks to the peace that prevails around the magnificent property in Madurai that Taj has leased and the view of the whole city from the hilltop. Will definitely look to come back to Madurai just to stay at the Gateway Hotel Pasumalai!

Stayed: September 2013, traveled with friends
Thank NihaalHussain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devraj S, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this reviewResponded December 18, 2013

Dear Guest,

At the outset, we thank you for selecting Gateway Madurai as the destination for your stay in Madurai. It is a pleasure to receive your great feedback for the hotel. We are delighted to know that you enjoyed your stay. We thank you for appreciating the beauty of our colonial hotel, quiet and serene environment, service at our bar lounge and the extra curricular activities available in the hotel.

It is the feedback from valued guests like yourself that enables us to keep improving and remain motivated to deliver services of the highest standards.

We look forward to having you return to Madurai and staying with us in the future as well.

Best regards,

Devraj Singh
General Manager
Devraj.singh@tajhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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649 - 655 of 1,091 reviews

Reviewed December 13, 2013

Once the home of a British CEO in 1891 the colonial style buildings are situated high above Madurai affording spectacular views
The service and food have been very good
The hotel is in need of some freshening up as it's becoming a bit "frayed" around the edges
The location however along with the aforementioned service quality makes this the place in Madurai

Stayed: December 2013, traveled as a couple
Thank LAPgolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devraj S, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this reviewResponded December 13, 2013

Dear Guest,

Greetings from The Gateway Hotel Pasumalai Madurai !

It is a great pleasure to receive your valuable feedback for the hotel and the team. On behalf of the team, we thank you very much for staying with us. We are delighted to know that you especially loved the quality of food and service at the hotel. We are also in the process of sprucing up the concerned areas of this colonial property as suggested by you.

It is the feedback from valued guests like yourself that enables us to keep improving and remain motivated to deliver services of the highest standards.

We look forward to having you return to Madurai and staying with us in the future as well.

Best regards,

Devraj Singh
General Manager
Devraj.singh@tajhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 12, 2013

The facility is just amazing!! Imagine a hotel located on a hill in the midst of a bustling city, Imagine when you walk in for the first time.peacock's greeting you, imagine when you are using the pool, a peacocks just walk along the pool, imagine you are having a breakfast with a panoramic view of the city, with great staff around and just you could feed peacocks ....sounds great, but to be there and enjoy that is something special.

The rooms are great, the hospitality amazing, the food is OK and hope you enjoy a great stay in this temple town

Room Tip: Please make sure that the your necessities and needs are communicated to the reception as room servi...
  • Stayed: November 2013, traveled on business
    • Value
    • Location
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    • Service
Thank icpstr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devraj S, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this reviewResponded December 13, 2013

Dear Guest,

Thank you very much for staying with us and for the feedback. Thank you for appreciating the hospitality of our staff and the comfortable rooms.

It is the feedback from valued guests like yourself that enables us to keep improving and remain motivated to deliver services of the highest standards.

We look forward to having you return to Madurai and staying with us in the future as well.

Best regards,

Devraj Singh
General Manager
Devraj.singh@tajhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 10, 2013

Panoramic view of Madurai. We can see complete view of the city. While in restaurant, peacocks just pass near us... Beautiful landscaped gardens. Fresh air. No noise pollution. Un comparable stay. Miss a lot.

Room Tip: Suites are excellent
  • Stayed: November 2013, traveled with family
    • Value
    • Location
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    • Service
Thank Miller555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devraj S, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this reviewResponded December 13, 2013

Dear Guest,

At the outset, we thank you for selecting Gateway Madurai as the destination for your stay in Madurai. It is a pleasure to receive your great feedback for the hotel. We are delighted to know that you enjoyed your stay.

It is the feedback from valued guests like yourself that enables us to keep improving and remain motivated to deliver services of the highest standards.

We look forward to having you return to Madurai and staying with us in the future as well.

Best regards,

Devraj Singh
General Manager
Devraj.singh@tajhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 8, 2013

The location is great- on Pasumalai hill, overlooking Madurai with the Meenakshi temple Gopurams clearly seen.
This vast property has plenty of greenery and the rooms are spread out over a number of buildings. The rooms are spacious and well maintained.
However the highlight (especially for the kids), was the number of peacocks on the property. It was a unique experience to stroll around the place with peacocks just a few feet away.
The buffet breakfast and dinner were very good. The staff was helpful and provided excellent service at all times.

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank psk23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devraj S, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this reviewResponded December 13, 2013

Dear Guest,

Greetings from The Gateway Hotel Pasumalai Madurai !

It is a pleasure to receive your valuable feedback for the hotel and the team. On behalf of the team, we thank you very much for staying with us. We are delighted to know that you especially loved the spacious rooms and the quality of buffet spread for breakfast and dinner.

It is the feedback from valued guests like yourself that enables us to keep improving and remain motivated to deliver services of the highest standards.

We look forward to having you return to Madurai and staying with us in the future as well.

Best regards,

Devraj Singh
General Manager
Devraj.singh@tajhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 4, 2013

Wow! Our rooms were spacious and facing the pool and garden. We can see peacocks and the scenery was awesome. Upon arrival, we were given welcome drink and the check in process was smooth. Variety foods served for dinner and breakfast. To be honest, we enjoyed the breakfast and the view from the hill with fresh air and delicious foods (especially traditional south Indian Food). Staffs were helpful and friendly. We really enjoyed our stay. Highly recommended for stay!
There is only one comment, we spent more time waiting in the queue during our check out and it has slightly delayed our programme for the day. We hope the management will assign more resources and ensure the credit card terminal is working for Mastercard.

  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank gayes78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devraj S, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this reviewResponded December 9, 2013

Dear Guest,

We thank you very much for staying with us and for the feedback. Thank you for appreciating the quality of South Indian specialty food and the service, spacious rooms and our well maintained clean environment. We sincerely regret the inconvenience caused to you at the time of check out. We assure you that we have taken the corrective measures to enhance the check out process.

It is the feedback from valued guests like yourself that enables us to keep improving and remain motivated to deliver services of the highest standards.

We look forward to having you return to Madurai and staying with us in the future as well.

Best regards,

Devraj Singh
General Manager
Devraj.singh@tajhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 3, 2013

Great Location...beautiful landscaped gardens..atop the Pasumalai hill..imagine in 62 acres of forest area. Really I will tell this is of the best...the best Taj Property.Previously I had choosen this property as a journey break only but after reaching their my family was not ready to leave this amazing hotel to further proceed for Kodai.
Moreover we stayed in this Hotel on the day of Diwali in the super located Executive Room and at night the City view was amazing ... full of crackers.
About Hotel service I will tell best staff among all Taj Hotel Group. Particularly I will appreciate service of Mr D.Vinpugal Front office Manager for total customer friendly approach and eagerness to help every guest for his best stay in Hotel.
About Peacocks.. Hotel is paradise for peacocks and Hotel staff is taking extreme care for them.
About Dining GAD Restaurant local and international menu options plus very good breakfast, Restaurant has picturesque views of Temple city and the Kodai hills.
Overall it is one of the best relaxing place away from city noise and pollution.

Room Tip: Executive Rooms at first floor are good
  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank hcmodi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devraj S, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this reviewResponded December 9, 2013

Dear Mr.Modi,

At the outset, we thank you for selecting Gateway Madurai as the destination for your stay in Madurai. It is a pleasure to receive your great feedback for the hotel. We are delighted to know that you enjoyed your stay and especially loved the quality and spread of the food, view from the room and the services of our associates. Mr.Vinpugal is an asset to our organisation and he will be duly recognised for his efforts in ensuring a perfect stay for you and your family..

It is the feedback from valued guests like yourself that enables us to keep improving and remain motivated to deliver services of the highest standards.

We look forward to having you return to Madurai and staying with us in the future as well.

Best regards,

Devraj Singh
General Manager
Devraj.singh@tajhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Gateway Hotel Pasumalai Madurai

Address: No 40 T P K Road | Pasumalai Hill, Madurai 625004, India
Location: India > Tamil Nadu > Madurai District > Madurai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 54 Hotels in Madurai
Price Range: $100 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Gateway Hotel Pasumalai Madurai 4*
Number of rooms: 63
Official Description (provided by the hotel):
The hundred year-old celebrated colonial property is perched atop the Pasumalai hill, amidst 63 acres of landscaped gardens, colonial buildings and natural bliss. The hotel offers a panoramic view of the famous MeenakshiTemple, Madurai City and the Kodai hills. It is a 15-minute drive from the famous Meenakshi temple and City center. Accessible by road, air (Madurai Airport – 15 km) and train (Madurai Jn - 5 km). ... more   less 
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