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“91 steps+”

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The Gateway Hotel Pasumalai Madurai
Ranked #1 of 55 Hotels in Madurai
Certificate of Excellence
Swampscott, Massachusetts
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“91 steps+”
3 of 5 bubbles Reviewed January 30, 2013

Stay here only if you are in good shape. The hotel is isolated on a hilltop in a huge preserve. From our room, it was 91 steps down to the restaurant and 91 up! Our room was huge but shabby. Plumbing came apart in our hands. Service was slow or non existent: 4 hours for hand towels and then only bath towels arrived. In its favor, the restaurant (91 steps......) is quite lively and good. Watch out for mosquitoes! I had a dozen bits sitting outside for a very few minutes. I can't say what else is available in Madeurai. Just that this is the Taj that Taj forgot.

Room Tip: Ask for recently renovated room if there is such a thing.
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank barbarasandra38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devraj S, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this review, March 29, 2013
Dear Guest

At the outset we would like to thank you for your valuable time in providing us feedback. It is feedback like yours that helps us to improve on our existing standards of service.

It is our constant endeavor to provide the finest of Hospitality and Service, however, we seem to have fallen short of your expectations. Please accept our sincere apologies for the plumbing issue and the delay in service you faced during your stay. We have noted your comments and have taken up the same for corrective action.

We are confident that you would provide us another opportunity to be of service to you and experience the gracious hospitality and the service provided by The Gateway Hotel in Madurai.

Thank you once again for your valuable feedback and we look forward to hearing from you.

Best regards,

Devraj Singh
General Manager
Devraj.singh@tajhotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,027 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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kuala lumpur
Level Contributor
104 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed January 29, 2013

I stayed at the Gateway for 3 nights. Arrived late evening, check in process was very quick!! We were showed to our rooms and was pleased with the size of the rooms which happens to be in front of the hotel reception area. We decided to have our dinner at the GAD restaurant and though the food took a while to arrive (the restaurant is geared for buffet rather than ala carte), it was good. It was breezy the whole evening (in fact through out our stay there). The hotel is situated on a hill and you could view the city of Madurai from the garden (plus the 4 towers of Madurai Meenakshi temple). The staff were very courteous and attentive to our needs. I would definitely stay at The Gateway on my next trip in Madurai. Only downside is that the bathrooms were a bit old and showed the age.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank shankark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devraj S, General Manager at The Gateway Hotel Pasumalai Madurai, responded to this review, March 29, 2013
Dear Guest,

On behalf of the team from The Gateway Hotel, Pasumalai, Madurai, we thank you very much for staying with us.

It is the feedback from valued guests like yourself that enables us to keep improving and remain motivated to deliver services of the highest standards. Presently, we are in the process of renovating all our bathrooms.

We look forward to having you return to Madurai and staying with us in the future as well.

Best regards,

Devraj Singh
General Manager
+91 84899 14252
Devraj.singh@tajhotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
130 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed January 29, 2013

We had modest expectations for this hotel property but ended up being pleasantly surprised. It is not one of the Taj’s top hotels but there are many positive features. The property itself is situated on a hill with a commanding view of Madurai. The hotel grounds are large and well-kept and filled with splendid peacocks roaming around. The rooms are scattered around the property in small buildings which keep the focus on the view and the ambience restful and intimate. The main building was the previous home of a British business executive so it is interesting from that perspective. The hotel is well equipped with pool, exercise and tennis. Our room was filled with windows (to enjoy the view), very spacious, comfortable and quiet. The walk to the restaurant was not too far and welcome exercise. The service, from the front desk to the restaurant was excellent. The food selection and quality were fully satisfactory. All of this said, while the property is impeccably maintained it is looking tired. All in all, an excellent place to stay while visiting Madurai.

Room Tip: If you like views, be sure to ask for a room that takes full advantage of the wonderview view of Mad...
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  • Stayed January 2013, traveled as a couple
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    • Rooms
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Helpful?
1 Thank Edward068
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed January 26, 2013

While the reception area is unspectacular, the hotel, which consists of cottages neatly arranged on a slope, was most comfortable with its large and well-appointed rooms. The view of the city is spectacular, and the peacocks meandering about give one a sense of being in a special place. We did have a major issue with our bathroom which we brought to the attention of housekeeping. Within a couple of minutes, three or four hotel staff showed up, including the hotel manager. After surveying the situation, we were given a new room nearby. As we were in our bathrobes, staff transported all of our belongings swiftly and expediently. The manager presented us with a bottle of wine for our trouble and the ensuing dinner was comped. Upon our departure the next morning we were presented with a beautiful carved wooden box. We found the breakfasts and dinners most agreeable, the latter reasonably priced. We had no qualms with the service.

Room Tip: you have your choice between being near the pool or the restaurant. Let them know which you prefer.
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank OldNick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
159 reviews
132 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
4 of 5 bubbles Reviewed January 25, 2013

We spend a weekend at the Gateway and thoroughly enjoyed out stay.

The standout feature of this hotel is the service, which we found to be excellent, and they were great with our baby boy.

Room was comfortable and clean, and the bathrooms were lovely. My only negative is the food, which I felt was a little lacking in variety.

But overall, very good.

Stayed November 2012, traveled with family
Helpful?
1 Thank DevineInsp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gurgaon
Level Contributor
50 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed January 24, 2013

Just a days stay with my wife has become a memorable experience of our life. Best hill top location away from city's crowded hustle & bustle but still nor far away. Huge oriental property. Rooms as spacious as equal to almost 3 rooms in present day five star hotels. Dining in the lawn attached to its restaurant was another thrilling experience. You can see the whole city of Madurai glittering at night while enjoying your dinner in the lawn.

Since we were leaving early today morning to catch our flight to Chennai , a complimentary packed breakfast was another delight courtesy very friendly staff. Would certainly visit for a longer stay.

Room Tip: While in Madurai look no where else but The Taj Gateway, Madurai. Rooms at Reception level are big a...
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dhanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed January 22, 2013

I loved the place everything about this place , located on the hill as u go up can see the peacocks around , The room that i got had a big balcony really big one. Good for a person who wants to do yoga away from the crowd. I could easily see the meenaxi temple from there.

Room Tip: ANy room u take has its own unique view.
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  • Stayed February 2012, traveled on business
    • Value
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    • Service
Helpful?
Thank Kamaljeet_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Gateway Hotel Pasumalai Madurai

Property: The Gateway Hotel Pasumalai Madurai
Address: No 40 T P K Road | Pasumalai Hill, Madurai 625004, India
Location: India > Tamil Nadu > Madurai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 55 Hotels in Madurai
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Gateway Hotel Pasumalai Madurai 4*
Number of rooms: 63
Official Description (provided by the hotel):
The hundred year-old celebrated colonial property is perched atop the Pasumalai hill, amidst 63 acres of landscaped gardens, colonial buildings and natural bliss. The hotel offers a panoramic view of the famous MeenakshiTemple, Madurai City and the Kodai hills. It is a 15-minute drive from the famous Meenakshi temple and City center. Accessible by road, air (Madurai Airport – 15 km) and train (Madurai Jn - 5 km). ... more   less 
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