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“Wow....................Awesome”
Review of Heritage Madurai

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Heritage Madurai
Ranked #2 of 54 Hotels in Madurai
Certificate of Excellence
India
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Wow....................Awesome”
Reviewed August 28, 2013

very nice stay in heritage Madurai. the room with individual pool nice buffet breakfast and dinner food was very excellent. Nice temple pool 24hrs Coffee shop, Banyan restaurant, Swig and tee bar, Swasti spa,Chettinad cultural village & Potry making everything excellent.Thank you for all Heritage Team.....................

Room Tip: LUXURY VILLA VERY NICE all wooden floor nice pool in the room
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  • Stayed April 2013, traveled with family
    • Value
    • Location
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Helpful?
5 Thank Kris414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neranjan M, Manager at Heritage Madurai, responded to this review, August 30, 2013
Our Esteemed Guest,

Greetings from the Heritage Madurai !!!!

We delighted to receive your wonderful stay with us. Thanks for your encouraging feedback and compliments of the hotel.

Indeed, it is Heritage way to ensure that all our guests receive the genuine warmth and hospitality that they deserve. We are very pleased that you felt well-taken care of during your stay.

We profusely thank you for your valuable feedback which encourages and motivates us in creating a beyond expectation experience each time.

Looking forward to your continued patronage and assuring you of the very best hospitality in the true Heritage tradition, always.


With best regards,

Nandagopal Kannan
Asst. General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
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  • Value
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Traveler tips help you choose the right room.   Room tips (299)
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English first
Chennai (Madras), India
Level 3 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 27, 2013

I was looking for the stay on my wife's birthday to surprise, i was guided to this property by my friend Mr.Mariraja and hotel gave me very good offer to my visit.

We had reached hotel at around 7pm, check in was very fast and we were taken to the room , Room was very good with lounge pool, very specious huge toilet and bathroom and a private veranda..just felt that we were in a village in kerala.

Had very Special dinner by the chef Mr.Bharathi and the Food and Beverage Manager. It was a very good dinner at reasonable price.

Stay was fantastic as room was very clean and room service was very good. Any request was served quite fast .

In the resort there is a village, which is very interesting.

I congratulate and thank entire staff for great hospitality and special thanks to Chef Mr.Bharathi, Ms.Rajeshwari, Ms.Jyothi, Mr.Shakthi-Manager, Mr.Jayapal-Swimming pool staff(very nice with my children) who made our stay very memorable on my wife's Birthday.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank 356BEST
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neranjan M, Manager at Heritage Madurai, responded to this review, August 30, 2013
Our Esteemed Guest,

Greetings from the Heritage Madurai !!!!

We delighted to receive your wonderful stay with us. Thanks for your encouraging feedback and compliments of the hotel on TripAdvisor.

Indeed, it is Heritage way to ensure that all our guests receive the genuine warmth and hospitality that they deserve. We are very pleased that you felt well-taken care of during your stay. we also request you to recommend Heritage Madurai to your Friends & Family.

We profusely thank you for your valuable feedback which encourages and motivates us in creating a beyond expectation experience each time.

Looking forward to your continued patronage and assuring you of the very best hospitality in the true Heritage tradition, always.

With best regards,

Nandagopal Kannan
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manama, Al Manamah, Bahrain
1 review
Reviewed August 24, 2013

We spent around 6 days at Heritage. The rooms and service was excellent. Staff were extremely helpful and very honest. We had things left lying around but everything was careful left in place by room service. Food was also quite good but could be improved. The only problem we had were with mosquitoes- but I guess that's expected in India.

  • Stayed August 2013, traveled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Evelyn A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neranjan M, Manager at Heritage Madurai, responded to this review, August 27, 2013
Dear Valued Guest,

We are happy to know that you had a very pleasant stay at our Luxury Villa in our hotel.
We would like to thank you for your nice comments through this Trip Advisor.

While taking your positive comments on board, we truly value your feedback about dining experience that we have noted for further improvement to get our Valued Customers satisfied in accomplishing our commitment towards Customers Satisfaction. We will certainly try our best to improve on the aspects as suggested by you in your valuable review.

Assuring of our best services at all times, we look forward to welcoming you back to our hotel in the near future.

With kind regards.

Nandagopal Kannan
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 21, 2013

We were in Madurai during the Independence Day long weekend. Stayed at the Heritage Madurai. During this trip, we got the opportunity to stay at the Luxury Villa as well as the Deluxe room.Both were just awesome, the Luxury Villa was real top notch. Liked the concept, which is now picking up in India, with the plunge pool etc..The food was tasty, especially the breakfast.The staff were very cordial and helpful. Special mention to the Asst General Manager, Mr Nandagopal Kannan and Mr Karthik at the restaurant. Nandagopal really helped us in arranging the delux room when we returned from Kodai on Aug 17 in spite of the weekend rush.The resort is beautiful, reminiscence of the earlier building, which would be 90 years old is still there. The swimming pool, in the shape of a temple tank, looks very innovative.

Had a beautiful stay and enjoyed very well with family. Would go back again when in Madurai next.

Room Tip: The luxury villa is worth a try
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KRISVACATION
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neranjan M, Manager at Heritage Madurai, responded to this review, August 27, 2013
Our Esteemed Guest,

Greetings from Heritage Madurai!!!

We are happy to know that you had a very beautiful and enjoyable stay with your family at our hotel.

We would like to thank you for your nice comments about our swimming pools, staffs, Food, services in Trip Advisor.

It is our constant endeavor not only to get our customers satisfied in our standards but also to exceed the expectations of our valued guests by our dedicated and personalized services in all possible ways and means.

We would take this opportunity to request you to recommend our hotel to your friends and relatives for their stay in our property when they visit to Madurai.

Assuring of our best services at all times, we look forward to welcoming you back to our hotel in the near future.

With best regards,

Nandagopal kannan
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 18, 2013

We were looking forward to our stay at Heritage during our recent trip to Madurai . While we were very happy with Geoffrey Bawa's beautiful facilities the service was atrocious. We called to let them know we will be arriving late, the red flags were up. The front desk managed by the napalese woman was in her unfriendly best. After numerous calls requesting for an airport pick up that was " being handled by the travel desk" (went without a return call for 10 hrs)l I managed to get a vehicle to the airport while we were buckling our seats in our flights. Again the check in process with abrasive "j" was a big let down. It was clear the staff at the front Desk except for Mr. Thamil were poorly trained in customer care and lacked supervision. Lack of supervision was also seen in the restaurant. The waiters mixed up the orders, served an alcohol laced orange juice to an 8 year old and insisted we ordered a burger and made us pay for it!. That night there was a party for Reliance company. Many we drunk. They relieved themselves around the massive Bo tree near the restaurant. No one stopped them. Drunks were loudly walking in to the. Dining area disrupting the guests. Mean while it took 45 minutes to serve an order of noodles!. Next morning the court yard was full of trash. The trash was not cleared the whole day. No one from the hotel staff were even seen to attempt to clean up.
On the positive side, the pool and the pool staff were great as well as the chettinad village where children could make pottery. When I stopped by the from desk to ask for help regarding shopping Miss j said she had no idea and was not from Madras. I felt a big let down as we left HM, expected better service and a much enjoyable stay. Unless management changes will not visit again

  • Stayed August 2013, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank Vickers2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neranjan M, General Manager at Heritage Madurai, responded to this review, August 22, 2013
Dear Valued Guest,

Greetings of the day!!!

While we thank you for taking out your time to voice your concerns, we are extremely sorry for all the inconveniences caused to you during your stay at our hotel.

It is really unfortunate that that we have not come up to your expectations and we are very much concerned about your stay and experience with us. We have taken up your issues with the concerned department heads for taking necessary steps for rectifying them.

We sincerely invite you to visit to our hotel again to experience the real Heritage Hospitality that is being cherished by most of our esteemed customers.

Thanks & Regards,

Nandagopal kannan
Asst.General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Level 5 Contributor
45 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed August 11, 2013

This Hotel is really nice with good swimming pool. Staff is really very friendly and if you have the pleasure to be assisted by Ganesh, manager of one of the different buildings, you will enjoy a lot your stay in this hotel far from the noise of the city

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ramseshub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neranjan M, Manager at Heritage Madurai, responded to this review, August 12, 2013
Our Esteemed Guest,

Greetings from Heritage Madurai!!!

We are happy to know that you had a very pleasant and enjoyable stay with your family at our hotel.

We would like to thank you for your nice comments about our swimming pools, staffs, services in Trip Advisor.

It is our constant endeavor not only to get our customers satisfied in our standards but also to exceed the expectations of our valued guests by our dedicated and personalized services in all possible ways and means.

We would take this opportunity to request you to recommend our hotel to your friends and relatives for their stay in our property when they visit to Madurai.

Assuring of our best services at all times, we look forward to welcoming you back to our hotel in the near future.

With best regards,

Nandagopal kannan
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, Shanghai, China
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 9, 2013

We had a wonderful stay .we did the story trail-one upon a madurai.A must do for a person with an interest for travel and Indian Art.Please do visit Kumar Mess and the theosophicqal lib close by.A mis the idlis.The hotel has wonderful food and a great swimming pool.
We had a great stay.I have recommended the place to my freinds.
Gayatri Aditya

Room Tip: Choose a room near the pool if you are going with kids who love to swim!
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gayatri A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neranjan M, Manager at Heritage Madurai, responded to this review, August 12, 2013
Dear Esteemed Guest,

Greetings from Heritage Madurai!!!

We are delighted to know that you had wonderful stay with your family in our hotel during your visit to Madurai.

We are indeed grateful to you for your excellent review posted in Trip Advisor.

We would also take this opportunity to express our sincere thanks again to you for having recommended to your friends and other travelers for their stay in our resort when they visit to Madurai.

Eagerly looking forward to your next visit soon,

With kind regards.

Nandagopal Kannan
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Heritage Madurai

Property: Heritage Madurai
Address: 11 Melakkal Main Road, Madurai 625016, India
Location: India > Tamil Nadu > Madurai District > Madurai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Madurai
#2 Spa Hotel in Madurai
#3 Business Hotel in Madurai
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Heritage Madurai 4.5*
Number of rooms: 67
Official Description (provided by the hotel):
Welcome to Heritage, Welcome to Madurai.A resort, one hundred years in the making, in the heart of a city that grew from drops of nectar that flowed from the locks of Shiva, as legend would have us believe.Enter the gates of the 17-acre resort, and experience the Madurai of distant past. ... more   less 
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Also Known As:
Heritage Madurai Hotel Madurai
Heritance Hotel Madurai

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