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“RESTAURANT SPOILS THE WHOLE THING”
Review of Taj Garden Retreat

Taj Garden Retreat
Ranked #63 of 227 Restaurants in Madurai
Cuisines: European
Dining options: Late Night, Breakfast, Reservations
Restaurant details
Dining options: Late Night, Breakfast, Reservations
buckinghamshire
Level 6 Contributor
130 reviews
80 restaurant reviews
common_n_restaurant_reviews_1bd8 164 helpful votes
“RESTAURANT SPOILS THE WHOLE THING”
Reviewed March 21, 2013

We came down to Madurai from Taj Coromandel in Chennai. Had one of the best rooms/suite. Right from reception and check in the place is amateurish, most staff do not speak or understand English. Shown to our room, it was large but so utterly impersonal, no flowers, pictures, no plug, soap, bathrobes. Only two rather thin grey bath towels and hand towels and the most disgusting synthetic filled pillows that we had to ask 4 times to have changed, finally got them at 11pm. Great view from the room and lovely garden at the front of it, it could have been so nice. We had a good cocktail after which it was all down hill. We had lunch, only 2 other tables taken, took 45 mins and then lukewarm and had to ask for ice 4 times. There was a dreadful smell of drains that kept wafting up. Table cloth and napkins were grey and tatty. We booked a table for dinner, other side of the restaurant for dinner (looked inside at the restaurant and it was like a dining room in a low cost old folks home) There were 2 coach parties, budget, at the time we were there and this said a lot as they seemed totally at home. Dinner was about as bad as we have ever had in India. They took the order, 55 mins later we got 2 curries, asked where the soup was we had ordered for starter and they told us to get on with curry as soup would be out a bit later!!! Curries were barely above warm as was rice, we sent them back and asked for them to be redone, served on warm plates and dishes, came back the same, lost the will to live and the appetite, left it. Humble looking manager came and apologied, only thing ok about the meal was the v expensive European wine but we even had to ask them to bring clean glasses as mine had old lipstick on it - at £60 for a bottle of wine! Manager promised he wd make sure breakfast was better. Er, looked at the buffet and for a place that grows and sells loads of fruit it was a joke, the inside dining room is less attractive by the light of day, who would pay to eat there! Crikey, asked the guide if this is the best hotel in Madurai as we loved the temples and the place, he said 'probably' So, won't be going back, an utter dump for food and just about bearable for room if staying one night only.

  • Visited March 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank biffoBuckinghamshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devraj S, General Manager at Taj Garden Retreat, responded to this review, March 29, 2013
Dear Guest

At the outset we would like to thank you for your valuable time in providing us feedback. It is feedback like yours that helps us to improve on our existing standards of service.

It is our constant endeavor to provide the finest of Hospitality and Service, however, we seem to have fallen short of your expectations during your stay with us. Please accept our sincere apologies. We have noted your comments and have taken up the same for corrective action.

We are confident that you would provide us another opportunity to be of service to you and experience the gracious hospitality and the service provided by The Gateway Hotel in Madurai.

We request you to kindly give us your contact details or write to us on the email id mentioned below in order to come back to you with the progress put in place based on your feedback.

Thank you once again for your valuable feedback and we look forward to hearing from you.

Best regards,

Devraj Singh
General Manager
Devraj.singh@tajhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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56 reviews from our community

Visitor rating
    22
    21
    7
    4
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Montreal, Canada
Level 5 Contributor
60 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 34 helpful votes
“An oasis”
Reviewed February 1, 2013

Great hotel after intense days in Madurai. We had a room with a beautiful view. Strongly suggest you don't stay in heritage rooms. The one we were originally given had no windows with view. It was however a humongous room. Breakfast very average. But the hotel is a real oasis,

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank DG_global
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pune
Level 4 Contributor
36 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“An excellent restaurant with a great view”
Reviewed January 23, 2013

just waking around with the peacocks is a treat. The food is really good and the staff are nice. Loved the lunch and just sitting and watching the view of the city from the outside. Would love to visit again !

Visited December 2012
Helpful?
1 Thank RKPune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru, India
Level 5 Contributor
39 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 47 helpful votes
“Superb ambience”
Reviewed December 31, 2012

Situated on a hilltop, this garden restaurant provides panoramic views of Madurai and is a perfect place to have a relaxed lunch. There was a gentle breeze blowing when we went there and there were a few peacocks prancing around. One has the option of either taking a table in the garden or seating inside. The place is also children friendly and our two and a half year old daughter had a very good time. We went for a lunch buffet and found the spread very sumptuous and fulfilling. They had a very good mix of Indian, continental, veg and non veg. The soups were very good and so were the desserts. It definitely comes at a price but the money is worth spent.

  • Visited December 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank SubhashishDutta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madurai, India
Level 4 Contributor
36 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
“Very Prestigious Stay”
Reviewed December 31, 2012

It is easily approachable and one of the prestigious staying place in Madurai. Their hospitality from the entrance to check out is marvelous.
Further, we can get very tasty food from the morning break fast to night supper.Their room service is good and provide very cool atmosphere.

Visited August 2012
Helpful?
1 Thank ThangamRegal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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