The Taj Gateway is a heritage hotel with large rooms having a separate sitting area. The rooms were nice but the sofa cum bed in the annex was not comfortable. The walls also needed a fresh coat of paint. Also the TV had a very bad reception - definitely not digital quality.
The house-keeping staff were very prompt and accommodating and even managed to arrange portable fans for all our 4 rooms at a short notice (quite a task in any hill station)
The room service was extremely slow and had to be reminded. The restaurants served a variety of meals and they were well prepared and the chef was also kind enough to cater to our requests for the little ones.
The only thing lacking was evening entertainment - the kids play room / activity room was on the first floor accessible only through a steep metal staircase - extremely risky and was unsupervised with no options to call the front desk if anything was needed. The children's cycling track was a joke. The evening activity sessions were also halfheartedly organised and we missed the sessions which Taj Ooty organised.
Avoid the Spa - my wife was extremely disappointed.
It is good for people who want to unwind and be left alone in a quiet peaceful location.
- Official Description (provided by the hotel):
- Nestled In the heart of rolling mountains and drifting mists, guests at The Gateway Hotel find it easy to lose themselves in the beauty of soothing views and exotic surroundings. No two rooms are alike at this historic hotel with old world charm. An artful blend of colonial architecture and contemporary amenities ensures that guests will find their stay here to be a relaxing experience ... more less
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- Also Known As:
- Gateway Hotel Coonoor